2/10 Terrible
Jessica
Traveled with group
Jun 30, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great staff! EVERYTHING else was horrible. We get to our room, fully unpack, AC isn't blowing cold and I step in a large gross wet spot on the carpet. We asked for additional towels to lay down and for maintenance to come look at the AC that was obviously leaking. We were told the AC would have to be removed from the wall bc the drain was blocked. Things happen, I'm just frustrated that we had to repack to move rooms. Thomas brought us our keys personally and moved us to a room very close on the same floor. Great! The air worked perfectly!! However.... the toilet would not flush half the time. We had to take the tank lid off countless times to add water to get it to flush. By this point we are over it, we were staying two nights and I was so tired of complaining, so we just made it work. My biggest complaint comes to the pool "bar/restaurant" that was advertised prior to booking... that's a joke. This hotel showed images of beautiful drinks and plates of food out by a sunny pool! THIS was the entire reason I booked this hotel in the first place. Such false advertisement that I'm still mad I wasted my money. The pool bar doesn't even open until the sun goes down... By this point we were officially OVER THIS HOTEL!!!! Only reason I'm even giving the place one star is bc of the AMAZING staff you have that had to work way too hard trying to make things right. They deserve a raise.
Jessica
Stayed 2 nights in Jun 2025
