2/10 Terrible
Louis Spencer
Traveled with family
Jun 26, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe conditions; rooms in terrible condition with broken door locks, nonfunctional A/C, broken and dirty room fixtures, peeling paint and crumbling plaster (…were we breathing in lead paint dust? We’ll never know). Took pics of what appears to be mold or mildew in rooms, which was probably the cause of the unpleasant smell and potentially dangerous to asthmatics (there were 4 in our party, which we explained to management). No night manager to help with anything and an unhelpful and dishonest day manager that took no responsibility for the safety concerns we raised. We left the hotel and returned our keys as soon as we saw the condition of the rooms, and they still kept all of our money (for 3 nights!) despite the fact that we never stayed even 1 night, and more than 1 employee told us that we would be receiving a refund before we left. Total bait and switch, as you can see from the pics I’ve uploaded versus what’s advertised on their Expedia profile. I would give zero stars if I could and will be contacting the state’s attorney’s office, BBB and Health Dept.
Louis Spencer
Stayed 2 nights in Jun 2025
