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Rancho Arriba Vacation Packages

This property was likely very beautiful many years ago when it first opened and the highlight photos were taken but it has clearly been neglected for some time. Neither the rooms nor the property were as clean and sufficiently stocked with necessities as I would expect. The beds were not comfortable, WiFi was spotty, and linens seemed old and lacking freshness. The only upsides were the ac worked well and the few staff members we encountered tried to be helpful. If you do still decide to stay here and you want to order food for children, do not order the pizza. You will be disappointed. Other food options were okay. Thankfully, we only stayed one night. My family and I were very disappointed so I want to make sure future Expedia users know what they’re getting into. Expedia should require property hosts to post photos within the last year or two.

Exelent Hotel

Very Disappointing Experience Definitely Not a Resort Our stay was extremely disappointing, and unfortunately, I cannot recommend this property. The breakfast was horrible. The bottled drinks were already opened/unsealed and appeared to have been refilled. The food was cold and the overall quality was unacceptable. The property is advertised as a resort, but our experience was very different. It felt more like individual apartments owned by different people and rented out to guests, rather than a properly managed resort. We stayed in apartment 221, and the condition was honestly shocking. There was an incredible amount of dirt and grime, unlike anything I have encountered in a hotel or resort. The apartment had a strong, unpleasant smell of humidity and an old, musty odor that made the stay very uncomfortable. We also had no water on two separate occasions during our very short stay. To make matters worse, the blanket provided for sleeping was covered in dust.

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.

The only negative thing I have to say is when we first checked in the room was hot and the fan was very loud and wobbled. We did end up getting a different room because the AC was not working. The staff was super helpful and friendly!! The food was great! The pools were fabulous! We had a blast!!!! Beautiful property!!!

Todo estaba muy bueno la comida fue lo único muy repetitiva y no tenía restaurante solo mesa bufet y quitaron el bar de la playa y hay que subir y bajar escaleras para un trago en la playa por lo demás personal espectacular

The person at the check in “santos “ Is the name , very nasty , check in suppose to be 3 pm , he was rude and said come back 3:30 . The food was good the beach spectacular , drinks was good entertainments nice …

Las habitaciones están en muy mal estado es una, las tuallas están horrible están viejas y curtidas parecen que no se lavan parecen estar sucias todas las tuallas hasta las de las playa unas tuallas con manchas eso es horrible , las almohadas con un mal olor a sudor y mal olientes las sábanas de las camas pequeñas que no le caben bien a las camas o Dios que mal estado está ese hotel o resort BAHÍA PRINCEPE “ EL PORTILLO “ en las terrenas es deshonesto pagar tanto dinero por tan mala calidad especialmente en los cuartos y en tuallas de las habitaciones y playa esas habitaciones tan destruidas esos baños también las bañeras cultidas y el aguas de los baños salobre es un desastre . Me da mucha pena que los que están manejando ese ressort o hotel no estén haciendo su trabajo PORQUE YO ESTOY SEGURA QUE LOS DUEÑOS QUE SON ESPAÑOLES NO TIENEN CONOCIMIENTO DE TODOS ESTOS QUE LE ESTÁ HACIENDO MUCHO DAÑO A SU HOTEL Y A LO LARGO DEL TIEMPO ESO LE PASARÁ UNA PERDIDA MUY GRANDE Y IMPORTANTE.