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Excelsior Palace Portofino Coast

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, sun loungers
Front of property
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar

Explore the area

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    3 min walk
  • Ristorante Lord Byron
    1 min walk
  • Rapallo Station
    15 min walk
  • Genoa (GOA-Cristoforo Colombo)
    33 min drive

Room options

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View | Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • 237 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen

Down comforters, minibar, in-room safe, individually furnished

Superior Queen

  • 237 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Sea View

Suite, Sea View | Room amenity

Suite, Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen

Down comforters, minibar, in-room safe, individually furnished

Classic Queen

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Excelsior Palace Portofino Coast

5-star Rapallo hotel with 2 restaurants
At Excelsior Palace Portofino Coast, hit the private beach, dine onsite at Ristorante Lord Byron, or enjoy a drink at one of the hotel's 2 bars/lounges.
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Simply step outside to unwind on the hotel's beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. After a day at the beach, enjoy amenities at Excelsior Palace Portofino Coast like an outdoor pool and a fitness center.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. Guests can use the indoor pool and outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in January 2023.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Ristorante Lord Byron - Overlooking the ocean, this seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
EdenRoc Lounge&Restaurant - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EdenRoc Lounge&Restaurant
  • Ristorante Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (6,458 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 120.0 per night
Cribs (infant beds) are available for EUR 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number 010046-ALB-0033

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

maria

Traveled with partner
Liked: Amenities
location was great
Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Amenities
We loved this hotel so much. The beach club area was perfection. I wish we could’ve stayed longer. The service in every area of the hotel was excellent and welcoming. The food at the restaurant was delicious and again the service superb. We particularly loved our waiter Daniel. Breakfast was also delicious with lots of options and great coffee. Yes we would absolutely stay here again. Thank you so much
Stayed 3 nights in Sep 2024

10/10 Excellent

Alon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing and charming hotel we stayed in Italy! It is called a Palace for a reason. The staff was amazing, Angello was, as his name, an angel! He helped us plan our stay and recommended restaurants! If you like to swim, use this hotel's access! Yes, there is no beach but between the infinity pools and the water access, it is an absolute pleasure! We will be back and for longer!
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, with a great beach club. The staff goes out of their way to ensure a perfect stay.
Stayed 3 nights in Sep 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, parking available. Staff was friendly. The room was a little dated, the toiletries looked like they had been out and not freshened up from the last guest. The terrace was not wiped down outside my room. The beach club was nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views. Great food and very helpful staff. Wonderful experience!
Stayed 2 nights in Sep 2024

8/10 Good

Jordana, Florham Park

Traveled with partner
Liked: Cleanliness, staff & service
Note to future guests: although the name of the hotel says Portofino Coast, this is no where near Portofino. It is a 20 min car ride to Portofino, and if you go by taxi, the flat rate is €52 EACH WAY!
Stayed 2 nights in Sep 2024

8/10 Good

sakr

Stayed 1 night in Aug 2024

6/10 Okay

Kassia

Disliked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

bita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and amazed by the views and locations. Hotel staff provided excellent service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rajaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

VIKTORIYA

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Janoux

Liked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach area! Sea view
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service, property conditions & facilities
TERRIBLE experience!! This hotel is NOT at all a five star property!! It hasn't been redecorated, renovated or updated in any way since the early 80's. There was rarely hot water, the hallways smelled musty and old, and the food was TERRIBLE and ridiculously over priced. The front desk staff was incredibly unfriendly and had no interest in helping us in any way. We've traveled to Italy multiple times over the last 20 years and this was the worst experience I've ever had! I wouldn't recommend this hotel to anyone!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The pools & beach clubs are fantastic
Stayed 3 nights in Aug 2024

10/10 Excellent

Judeh

Liked: Cleanliness, staff & service, property conditions & facilities
We come every year during the summer and it is a truly special place for us. The staff are all great and very warm and welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dylan

Stayed 2 nights in Aug 2024

10/10 Excellent

Jeongho

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Portofino period.
This was one of the best hotels I have ever experienced. There are two pools, both kids friendly which I really liked, and an access to the sea water which was just perfectly shallow and calm. Staffs were extremely courteous and responsive. Thank you.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good but can do much better
The stay overall was great. The breakfast was nice and the dinner also. I would say that for a five star the hotel is very dated especially where the hotel rooms are, it’s definitely in need of refurbishment. I also find it odd that they do not use fresh fruits for fruit juice like orange, which there is in abundance in Italy. The hotel is in a fantastic location with spectacular views, it just needs some improvement.
Stayed 2 nights in Jul 2024

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bellísimo
Stayed 2 nights in Jul 2024

10/10 Excellent

Danijela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024