6/10 Okay
Sue
Aug 29, 2024
Nice quiet place to relax. A pleasant enough place to stay. Staff were helpful and thoughtful.
Unfortunately their booking system is unreliable. The room we had booked, an ocean view room, was not available for us! We were not told this when we checked in, but were lead to another room out the back facing the main road. It was not until we got there and re-checked our booking that we noticed. I immediately went to reception to ask for an explanation as the price difference was around $100/night. We were told that there were no booked rooms were available. I did get some compensation, however we also spoke to and heard that at least 5 other couples had the same experience of being taken to another room and not the reserved ‘ocean view’ room.
Sue
Stayed 5 nights in Aug 2024