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I had coordinated for a transport from the airport but was told once I arrived that they could not accommodate us. We had to get a taxi that dropped us over half a mile from the hotel. My wife was not happy as we had to walk down a dark street with all of our luggage. The next day my daughter had come to visit and she was going to change in our room to go on a snorkeling trip. The front desk made a big deal about not allowing guests even though I offered to pay extra. The manager finally agreed to allow her to come to the room but made it clear that she couldn't eat or drink anything. I wouldn't stay here again as there are plenty of other options in the areal.

Reception staff are very rude except one called beshoy

Had an amazing stay! Great hospitality. We had an early flight in, arrived to the hotel by 9am. Our room was not ready but we were given writbands to start enjoying all the amenities. Same thing upon check out. Our flight was not until 6pm but they allowed us to stay on the resort until we headed to the airport, just had to give up our room at noon. There are showers in the pool/ spa area that we used.

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again."