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Rawalakot Vacation Packages

The hotel was clean breakfast was good but the main thing was the helpfulness and attention given by the hotel staff. They were amazing. Front desk staff was always available to answer questions and help with anything needed. The front door man was always attentive and ready to help out with my bags! I really get appreciated by all as a guest. Thank you!

My stay was a disappointment. I had specifically booked a deluxe double room online, but when I checked in, they gave me a standard room. And if that wasn't enough, the breakfast was a total letdown, there weren't many options to choose from. I definitely wouldn't recommend this place to anyone.

Great hotel! Undergoing certain renovations currently (summer 2026) that i wish i knew about beforehand (pool was closed - spa options were sparse, construction workers around etc.) but the staff is EXCELLENT. very helpful. 24/7 valet that was a Godsend. your classic great hotel but make it smaller and cozier, plus more creative. overall we had a great stay.

I recently stayed at Serena Hotel Islamabad for two nights. The hotel itself is beautiful, luxurious and has a lovely atmosphere, and I found most of the staff to be friendly and polite. However, unfortunately, I experienced several problems during my stay which I would not expect from a hotel of this standard, especially considering how expensive Serena is compared with other five-star hotels in Pakistan. As soon as I checked into my room, I went to the bathroom and noticed that the exhaust fan was not working. I reported it and had to wait for someone to come and resolve the issue. More seriously, while I was using the bathroom, the door became locked from the inside and I could not open it. I was genuinely trapped and became extremely anxious and panicked because I felt like I could not breathe properly. This was a very frightening experience, and bathroom doors and locks in a luxury hotel should be checked regularly to make sure something like this cannot happen to a guest. Another very disappointing incident happened when I was ironing a brand-new, expensive shirt. The iron immediately stuck to the shirt and burnt it, completely ruining a new item of clothing. This was extremely upsetting and, again, I would expect the hotel to ensure that irons provided in guest rooms are in proper working condition. On a couple of occasions, we also had to ask more than once for face towels, which was another small but noticeable service issue. Overall, the hotel is beautiful and

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Excellent location, helpful staff. Breakfast reasonably okay. Rooms clean but bed linen needs cleaned and updated

I’ve stayed at this hotel on 2 occasions and have found the location great. Very close to restaurants and shops and far away enough to be in a very quiet and peaceful location. The F&B staff and Housekeeping team especially the housekeeping manager are all amazing, extremely polite, helpful, friendly and go above and beyond, thank you for this, you are the reason I came back a second time and you proved you are consistent. The front office, finance and reservations teams on the other hand need to be trained in basic procedures. My reservation was for 2 guests however on arrival I was alone, no one asked me if I would be alone or if someone would be joining me. After 2 days first reception came banging in on my door at 0800 claiming I hadn’t given them the ID for he second guest, I informed them my nephew was asleep, when he awakes, he will bring the ID down to them. After a couple of minutes, another team member came banging on the door, informing me I must go to reception, I told her, I had just informed her colleague we would bring the Id down. I then took the Id to reception myself, at which point I was told it was my fault that I had 2 guests and didn’t share the ID. I never at any point hid that there were 2 of us in the room, and in my previous stay, when I gave our ID’s they informed me there was no need for ID. I had to cancel a booking due to a family emergency, I was treated very badly and had to chase to get my 100k back, which they told me I wouldn’t get.