4/10 Poor
Kandis and Jeff
Sep 26, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They just don’t care
Booked the room for our anniversary specifically for the pool and hot tub. When booked we didn’t know if we were going to have to bring our dog so booked a pet friendly room. When we arrived I asked if we could stay in a non pet friendly room since we didn’t bring our dog - I was told that’s what you booked. Ok I guess we get it. I mentioned we were excited to use the pool and hot tub and asked the hours was told 8am-10pm I believe.
We get to our room, towels were messed up, it looked like the floor hadn’t seeped and went to turn on a light and find the plug was cut. So far all minor things.
What put us over the edge- was when we went to use the hot tub at 8:05 AM the signs were closed. We just thought it was because they hadn’t turned the sign over so we went in and got into the hot tub. About 10 minutes later if even gentlemen came by and insinuated can’t you read the sign says closed. I asked why is it closed and we were told it was closed all day for maintenance. There is an opportunity here one just be nice but also when I asked about the hot tub you could have shared tomorrow it is fully closed, you could also put up a sign stating closed for maintenance- I’m not sure I believe that it really was closed for maintenance.
After checking out, I didn’t get a text to do a survey which I did. They asked for feedback. I told her it was gonna be raised and they were gonna get back to me. It’s been a week with no response back.
Kandis and Jeff
Stayed 1 night in Sep 2025






















