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Best Western Plus Chateau Inn Sylvan Lake

2.5 star property

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Photo gallery for Best Western Plus Chateau Inn Sylvan Lake

Exterior
Indoor pool
Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Gym
$116
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
5027 Lakeshore Drive, Sylvan Lake, AB, T4S1R3
  • Place, Sylvan Lake
    ‪2 min walk‬
  • Place, Sylvan Lake Provincial Park
    ‪5 min walk‬
  • Place, Sylvan Lake Marina Bay
    ‪9 min walk‬
  • Airport, Red Deer, AB (YQF-Red Deer Regional)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Lake View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Lake View | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(38 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View

Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Days Inn by Wyndham Sylvan Lake
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 820 reviews
Days Inn by Wyndham Sylvan Lake

About this property

Best Western Plus Chateau Inn Sylvan Lake

Sylvan Lake hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a hot tub. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Best Western Plus Chateau Inn Sylvan Lake offers 72 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Best Western Plus Chateau Inn Sylvan Lake provides a hot tub and a fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

Best Western Plus Chateau Inn Sylvan Lake is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Chateau Inn Sylvan Lake
Plus Chateau Sylvan Sylvan
Best Western Plus Chateau Inn
Best Western Plus Chateau Inn Sylvan Lake
Best Western Plus Chateau Sylvan Lake
Best Western Plus Sylvan Lake
Best Western Sylvan Lake
Chateau Inn Sylvan Lake
Chateau Sylvan Lake
Sylvan Lake Best Western
BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta
Best Western Plus Chateau Inn Sylvan Lake Hotel
Best Western Plus Chateau Inn Sylvan Lake Sylvan Lake
Best Western Plus Chateau Inn Sylvan Lake Hotel Sylvan Lake

Reviews

Best Western Plus Chateau Inn Sylvan Lake Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 637 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 62 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

Reviews

8/10 Good

Tricia

Traveled with family and small children
Liked: Cleanliness
Great location, waffles at the free breakfast and nice staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good continental breakfast , clean rooms and amenities and close to all shopping/food and the beach
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay, will definitely return to stay here, thank you!
Stayed 1 night in Aug 2025

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay!
Stayed 5 nights in Aug 2025

10/10 Excellent

Kyungjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Aug 2025

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff was very very friendly and helpful.
Stayed 2 nights in Aug 2025

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was okay. Little outdated.
Stayed 1 night in Aug 2025

10/10 Excellent

Pauline

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Marcelle

We enjoyed our self great location for the beach and good staff
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service
Overall a great hotel for the price.
Stayed 2 nights in Aug 2025

2/10 Terrible

Mike

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
PET FRIENDLY ONLY IF THEY HAVE SUFFICIENT ROOMS. We were not able to check in despite checking off the “pet friendly” box on Expedia’s website. Front desk advised that our problem was with Expedia and he couldn’t do anything about it. Why do Hotels hate Expedia? Because Expedia gives the best rate to everyone. We were told that if we had booked directly then he had options to help us out. Even after chatting with the manager/owner, they could not accommodate a hyper allergenic, 11 lb, crate trained, poodle. No effort to help us find similar accommodation at local hotels or even hook us up with a pet sitter for overnight. Definitely a lack of service experience for us. Next time I’ll check in first and then deal with the consequences. Yes, we booked last minute and were only told to talk to the desk staff. We wrongly assumed we could do that at check in.
Stayed 2 nights in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed having coffee available in the room, otherwise everything was great
Stayed 2 nights in Aug 2025

8/10 Good

Karl Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Place to Stay on the Lake

Check-in was fast. Staff friendly. We had a large, clean room with 2 queen sized beds. We found it odd that there wasn't a coffee maker in the room. While they offer coffee in the lobby, it is quite inconvenient to take the elevator from the 3rd floor, get the coffee and then go back to your room. A coffeemaker in the room would be much better. In addition, there were no USB ports, or places to plug devices in on the bedside tables. In addition, we would have appreciated one additional bedside table. The shower was rarely warm in the morning, which was disappointing. We didn't try the breakfast. Overall, a decent place, but nothing special.
Stayed 4 nights in Jul 2025

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Aug 2025

6/10 Okay

Omer

Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025

6/10 Okay

Kevin

Liked: Property conditions & facilities
It's convenient with location. Food is very lacking and service is slow. There is only one person working breakfast with isn't enough. Most of the time they didn't even have bread. Check in had the same issue. Way too slow.
Stayed 3 nights in Aug 2025

8/10 Good

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really really excellent! Only thing i could say is there wasnt enough hot water for showering at times. Other than that highly recommend!!!! Im coming back for sure😀
Stayed 2 nights in Aug 2025

10/10 Excellent

Nova

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early took the chance to ask if we can do early check-in Jen is welcoming and friendly. Kind enough to do early check amd to the room I requested. Good vibe all staff are efficient and friendly. So close to everything especially a lake view but I wish we could get 2 beds next time as we can hardly fit in the King sized bed. We will be coming back again!
Stayed 1 night in Jul 2025

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Staff & service
Check In was insane , there was probably a line up of 50 people to check in at 4 and rooms were not ready .
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean
Stayed 1 night in Aug 2025

10/10 Excellent

Shauna, Cochrane

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Easy access to the beach, restaurants and attractions. A little cramped in shared spaces but otherwise great!
Stayed 3 nights in Jul 2025

8/10 Good

Mariane

Traveled with family
Liked: Cleanliness, property conditions & facilities
Love the walk ability of the location- breakfast options were good and loved the outdoor patio! Pool should not be ‘closed’ from 12am-4pm ? Very inconvenient- also one day our beds were not made up?
Stayed 3 nights in Jul 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel. Loved that it was so close to the lake and the restaurants in the area. Super convenient!
Stayed 2 nights in Jul 2025

10/10 Excellent

Claire

Stayed 1 night in Jul 2025