4/10 Poor
Debra
Traveled with partner
Dec 5, 2024
Liked: Staff & service
Disliked: Amenities
We chose this hotel as we were attending a MMA event at this location. After the event, the security guard made us leave the venue via an outdoor exit even though we were guests at the hotel. The temperature was -17 degrees and we did not have coats or boots! During our 4-night stay, our room was not vacuumed, garbage was not emptied. I made the bed myself as i do not like to sleep in an unmade bed. We exchanged clean towels with cleaning staff as they did not seem to follow any type of schedule, so we found it difficult to arrange to be out of our room to allow for cleaning 3 days out of 4. The one day we were out of the room, they didn't clean it anyways! Guest across the hall had a dog which barked incessantly for 2 days. Another room had a couple who communicated by screaming at each other until 3 am. Could hear guest above our room walking around. No soundproofing at all. Impossible to get a decent night's sleep. All in all, the hotel is in desperate need of upgrades, decor is brown, old, and dreary. Need some type of security for noise control. Bathroom sink had a distinct odour, shower door was broken, floor grout was filthy. Bathrobes were not provided as advertised. Definitely, not the mini vacation we had envisioned.
Debra
Stayed 4 nights in Nov 2024