8/10 Good
Rosie
Aug 15, 2024
Liked: Staff & service, room comfort
A very enjoyable stay
I had a good stay here- it was comfortable, the staff were helpful and friendly, the hotel was good and offered fun excursions and cheap massages. The shop onsite is handy for water and snacks. There is no cash machine on the island so make sure you bring enough. You are limited to taxis (60RM return journey anywhere) and boats (55RM) to leave the hotel.
There were a few small things could have made it GREAT:
- a welcome message on arrival to explain timings of meals, what’s available in the hotel and outside it (it took me a couple of days to figure everything out & I was told the wrong information about meal times twice)
- better WiFi! The connection was terrible, only worked around 10% of the time, and only when in reception (it didn’t work at all in my room)
- if housekeeping replaced dirty towels, used cups, coffee etc as standard (I had to make a direct request for this when it didn’t happen on the second day)
- cushions on the sun loungers by the pool (it is uncomfortable laying on hard plastic)
- better vigilance at keeping buffet lids closed to avoid flies on the food at breakfast
- healthy / lighter options at breakfast (aside from eggs, it was all carbs; bread, noodles, rice, potato, cereal)
- would hugely benefit from filtered water fountains around the hotel, as the only water refill was hidden away in the restaurant and staff had to fill up my water bottle, otherwise only plastic water bottles available which is bad for the environment
Rosie
Stayed 4 nights in Aug 2024