There were three people we interacted with primarily. We arrived Thursday evening, and Tobias checked us in very quickly. He was very professional, and personable as well. The next morning, we decided to stay an extra day because the freeway was closed, and the woman who checked us in again and extended our stay did as good a job as Tobias. That evening, we asked the front desk person, yet a third person, if we could have the fire pit turned on. Without complaint, he went and got some towels from another building to wipe off the chairs with since it had rained, and let the fireplace for us. One last thing, I forgot my gown jacket on the bed in the room. A few days later, I realized, after unpacking that it was nowhere to be found, and I remembered that it was left on the bed. It happened to be Tobias, who received my call on the phone. he located the jacket in lost and found, charged us a minor amount for shipping it to our home, all the while being extremely friendly and professional. They must be doing something right there, because their employees are first rate!