4/10 Poor
Verified traveler
Nov 4, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Not Up To Expectations
Hotel really doesnt live up to the prestigeous presentation you see upon entering. Ill start with good points of staff who are friendly and welcoming. The rooms themselves are generally comfortable. However after checking in and making our way to the room the first thing is the lifts are very shabby and dated. Then walking down the corridor to our room it is litered with people leaving either empty bottles or dirty mugs/glasses outside their rooms. Now into the room which is fairly basic. On par with the likes of Premier Inn etc. Nothing particularly bad but certainly could do with a little decorating spruce up. First annoyance however is the lack of plug sockets both sides of the bed. Then onto the one double plug on one side has USB sockets built in but neither worked. The phone in the room didnt work. The TV would turn on at random intervals so unplugged it. The power socket where the kettle plugs into was dead and didnt work (yes i made sure it was on and even tested with another device). Shower while powerful didnt drain fast enough so started flooding the floor. Heated towel rail didnt work and nor did the extractor fan. Shower basin was stained and not fully clean. Walls seem paper thin as could hear neighbouring rooms easy. All in all cant recomend even with the facilities on offer. Food menu is limited and lacking available times to eat. If visiting the area again would stay at the Marstons 2 minutes down the road instead where we went for food.
Verified traveler
Stayed 1 night in Nov 2024