The mattress covers in our suite were filthy. I went to turn down the sheets our first night there and saw the fitted sheet was loose, to find that the mattress cover had multiple stains, as I uncovered it more it just gets worse. I checked all the beds, trash fell from under the mattress the next mattress cover had black oil stains. The night staff just showed up to deliver new linens and left, no attempt to help us, no offers to remake the beds, even worse we asked them to take the dirty linens away. They said just leave them in the room on the floor. What!!?
What is really disgusting is the beds, yes bed(s)more than one; bed was stained, and other mattresses stained with urine, were made and covered up!
Poor management, poor customer service. The manager offer to discount our next stay. Thanks, but No thanks! No reimbursement. The Continental breakfast is prepacked garbage. It's despicable charging resort fees for less then prison accommodations. We cancelled our stay and found better accommodations.