6/10 Okay
Jennifer
Traveled with family
Sep 10, 2025
Liked: Staff & service
Disliked: Cleanliness
We stayed at this hotel because it’s the only decent one in Reims that can accommodate 3 ppl in a room. In terms of location it is wonderful. Walkable to train station and all around Reims Centre. The hotel is advertised as renovated, however that is outdated now. Rooms are tired and getting very worn. Upon arrival the room we were given was dirty, and not properly turned over (towels were not replenished in bathroom). Our room was switched. It was better however when we went to shower, the shower gel was completely empty. When I called down to get some more, I was placed on hold for 3 minutes then hung up on. When I called back they said they were too busy and could only come up in 15 minutes. So I went down to get it myself. I stayed in this hotel last year and loved it which is why we went back. Not sure if there was a turnover in staff or management, but the overall could use a refresh. I would not stay here again.
Jennifer
Stayed 3 nights in Aug 2025

























