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La Caserne Chanzy Hotel & Spa, Autograph Collection

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Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pool
  • Laundry

Explore the area

Map
18 RUE TRONSSON DUCOUDRA, Reims, 51100
  • Notre-Dame de Reims
    1 min walk
  • Tau Palace
    3 min walk
  • Place Drouet d’Erlon
    8 min walk
  • Epernay (XEP)
    42 min drive

Room options

View all photos for Room, 2 Twin Beds, Courtyard View

Room, 2 Twin Beds, Courtyard View | Minibar, in-room safe, individually furnished, desk

Room, 2 Twin Beds, Courtyard View

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Room, 1 King Bed (Cathedral View) | Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, View (Cathedral View)

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View

Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, Courtyard View

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds, Balcony, View

Junior Suite, 2 Twin Beds, Balcony | Minibar, in-room safe, individually furnished, desk

Junior Suite, 2 Twin Beds, Balcony, View

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony, View (Cathedral View)

Junior Suite, 1 King Bed, Balcony (Cathedral View) | Minibar, in-room safe, individually furnished, desk

Junior Suite, 1 King Bed, Balcony, View (Cathedral View)

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hotel Continental - Reims

Spa
Pet friendly
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (638)
The price is $165
per night
$186 total
includes taxes & fees
Jan 7 - Jan 8
Hotel Continental - Reims

About this property

La Caserne Chanzy Hotel & Spa, Autograph Collection

Hotel in Reims City Centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Private bathrooms are not ensuite and housekeeping is available on request.
La Caserne Chanzy Hotel & Spa, Autograph Collection offers 89 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Reims hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spa Deep Nature has 4 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, La Caserne Chanzy Hotel & Spa, Autograph Collection features an indoor pool and a health club. The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a business center and 2 meeting rooms. This Art Deco hotel also offers a sauna, spa services, and a terrace. Parking is available onsite for a surcharge.

La Caserne Chanzy Hotel & Spa, Autograph Collection is a smoke-free property.

A complimentary manager's reception is offered each day.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (EUR 25 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Turndown service

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1924
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Detached private bathroom
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Valet parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Guests under 16 years old are not allowed in the spa

Property is also known as

La Caserne Chanzy Hotel & Spa, Autograph Collection Hotel
La Caserne Chanzy Hotel & Spa, Autograph Collection Reims
La Caserne Chanzy Hotel & Spa, Autograph Collection Hotel Reims

La Caserne Chanzy Hotel & Spa, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 177 out of 258 reviews" "
Rating 8 - Good. 58 out of 258 reviews" "
Rating 6 - Okay. 15 out of 258 reviews" "
Rating 4 - Poor. 6 out of 258 reviews" "
Rating 2 - Terrible. 2 out of 258 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Liked: Amenities
The Cathedral view room was worth every penny. Truly exceptional
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Amazing views of the cathedral and in a lovely, walkable area.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Caserne Chazny is in a fantastic location for Reims cathedral and shopping. Staff at check in an incredibly friendly and helpful as are the car valets. We had a junior suite over looking the front of the cathedral and you could not have wished for a better view from the balcony. Having booked with Hotels.com we prepaid for breakfasts and wished we hadn’t. For a Marriott Autograph hotel the breakfasts are best described as dismal. Day one we ordered to the room and received half a cup of cold coffee, muesli with no milk and a fruit salad that looked a very sorry state. Day 2 we ate in the restaurant and things were not much better. No pastries, no fruit salad, certainly not worth EUR31 per person per day. Also be careful if sitting outside for breakfast there must be a wasps nest nearby! The spa was lovely and a great treat, you do need to book your time though to be guaranteed a visit. We were also unexpectedly treated to a naked man parading around the spa. Obviously not a sight we are used to in a hotel spa…vive la France! All in all a lovely located hotel but it did not really live up to its 5 star rating in our opinion. Perhaps we had been well and truly spoiled by the magnificence of the Jane’s Boutique in Colmar
View from room 502
Welcome
Breakfast to the room…don’t!
Where’s the colour?
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway to Reims
We had a wonderful stay and would definitely stay there again.
View of the cathedral from our balcony.
Stayed 1 night in Aug 2024

10/10 Excellent

Rawhide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C’est Bon
Exceeded ALL of our expectations. Photo is the view from our window.
Stayed 1 night in Aug 2024

6/10 Okay

Jean

Traveled with family
Liked: Staff & service
Disliked: Amenities
I honestly thought from pictures and reviews we would have a better stay! I was not informed breakfast was at cost, until I saw my bill. The spa was nice but don’t advertise you have a pool and then when I arrive I find I have to book it and we only get to use it for an hour a day? That defeats the purpose of me booking for a pool to relax in after enjoying the day out. Instead we have to book and that makes a days harder for scheduling things to do. For dinner we were turned away because we didn’t make a reservation? And then the next night when we did the staff was busy and didn’t bring our check after we where done for 45 minutes :( I wanted to stay here because I know it’s a nicer chain however I feel like o would have been better off at a place less pricey and would have enjoyed it more.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rimple

Lovely servic3, lovely room
Stayed 3 nights in Aug 2024

10/10 Excellent

Jasber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels in Reims, everything was great any issues and problems are resolved by the staff easily. Highly Recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Exceptional staff, location and building.
Stayed 1 night in Aug 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Edward

Stayed 1 night in Jul 2024

10/10 Excellent

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, very well located!
Stayed 2 nights in Mar 2024

10/10 Excellent

Alain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for walking the town. Very clean and great atmosphere. Friendly staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Vana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Perfect location lovely staff and comfortable room.
Stayed 3 nights in May 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff
Stayed 2 nights in May 2024

10/10 Excellent

Brock

Stayed 2 nights in May 2024

10/10 Excellent

Kristi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel & location. Provides an amazing view of the cathedral. Staff was extremely welcoming & friendly!! They all exceeded my expectations!!
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024

8/10 Good

Mary

Stayed 2 nights in Apr 2024

8/10 Good

Maria, Odessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great service. Our AC was not working. We opened the window and we were fine. Staff very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in Reims. The location is right next to everything. When I stayed at another hotel the following week I ended up waking to this area anyway. The service staff at the hotel front desk and valet services are excellent. They all speak English well and will take care of all of your needs.
Stayed 6 nights in Mar 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful and relaxing stay. The view of the Cathedral from our balcony added an amazing element. The restaurant was nice with good food and the staff were polite and very helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful concierge
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous setting and a great restaurant which compares to many Michelin starred places we have visited.
Stayed 1 night in Mar 2024