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The staff were very friendly. They offered a lot of tips on shopping and dining options a few meters away. Bed and pillows were extra comfortable.

Great staff, took good care of me after my first night was downgraded. Property was nice, breakfast was great and the restaurant inside is good too.

This was the most luxurious and amazing stay we have ever experienced! The staff was phenomenal ensuring our stay was simply magical! The ambience can not be matched! We were treated royally our entire stay. We will definitely return to this establishment anytime we visit Cologne! We were even able to meet the owner and he was very gracious! Hands down the best stay and experience ever!! We could not have asked for better accommodations to celebrate our Anniversary! Most Sincerely, The Browns

### Beautiful Hotel, Excellent Service, but Breakfast Was Disappointing We stayed at the Excelsior Hotel Ernst during our visit to Cologne in October 2026 and overall had a very enjoyable stay. From the moment we arrived, the hotel felt like a true five-star property. The staff were extremely professional and attentive, and the level of service throughout our stay was excellent. Our room was spacious, luxurious and spotless. The location is also hard to beat, right beside Cologne Cathedral and within easy walking distance of everything we wanted to see. The one disappointment was breakfast. For a hotel of this standard, we expected much better. When we arrived for breakfast, the hostess didn't fully explain how everything worked, which made the experience a little confusing. The service was also not particularly attentive, and the selection and food quality were below what we would expect from a five-star hotel, especially given the price. To their credit, they did a great job accommodating my wife's celiac disease, which we really appreciated. Overall, this is a beautiful hotel with exceptional service and an unbeatable location. It's certainly not inexpensive, but we felt the quality of the accommodations and service justified the price. Unfortunately, breakfast really let the experience down and was the main reason we couldn't give it five stars. Would we stay again? Possibly, although we'd probably look at other breakfast options next time.

The fit and finish furnishings decor were all outstanding, location on the river just added to the experience

Lovely hotel, location fine, parking easy. Decent bar area. Only criticism is the self check in desk is a bit inefficient. Had two staff who could have done the check in, in seconds, stood there watching us fumble around. Self check in should exist for when staff aren’t around (late arrivals) or away from the mann check in desk to make more “slots available” during peak times. Having 3 computers and 2 staff telling people how to use the computers and not able to check you in on their own computer is just silly. We also had to queue to check out to get parking validated, which seems like something a computer system you had to use to pay for parking could have done during check in… didn’t ruin the stay but several of our party commented on how woefully inefficient the existing process is.