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Sonesta ES Suites Reno

3.0 star property

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Photo gallery for Sonesta ES Suites Reno

Courtyard
Reception
Free daily self-serve breakfast
Aerial view
Full-size fridge, microwave, stovetop, dishwasher

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Pool
  • Parking available
  • Breakfast included
  • Gym

Explore the area

Map
9845 Gateway Dr, Reno, NV, 89521
  • Reno-Sparks Convention Center
    ‪6 min drive‬
  • Atlantis Casino
    ‪6 min drive‬
  • Peppermill
    ‪8 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 Twin Bed

Down comforters, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Studio)

Down comforters, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed with Sofa bed (Studio)

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed (One Bedroom)

Down comforters, desk, laptop workspace, blackout drapes

Superior Suite, 1 King Bed with Sofa bed (One Bedroom)

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mobility/Hearing Shower Two Bedrooms)

Full-size fridge, microwave, stovetop, dishwasher

Suite, Multiple Beds, Accessible (Mobility/Hearing Shower Two Bedrooms)

  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Hearing One Bedroom)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 King Bed with Sofa bed, Accessible (Hearing One Bedroom)

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Down comforters, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing Two Bedroom)

Down comforters, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Accessible (Hearing Two Bedroom)

  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub)

Down comforters, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub)

  • 570 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible (Mobility/Hearing Roll in Shower)

Down comforters, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible (Mobility/Hearing Roll in Shower)

  • 570 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds (Two Bedroom)

Down comforters, desk, laptop workspace, blackout drapes

Superior Suite, Multiple Beds (Two Bedroom)

  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

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About this property

Sonesta ES Suites Reno

3-star hotel in Reno/Tahoe Airport
A 24-hour fitness center, a 24-hour business center, and an outdoor tennis court are available at this smoke-free hotel. Free self-serve breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a meeting room are onsite. Housekeeping is available on request.
Sonesta ES Suites Reno offers 120 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include dining tables. Beds feature down comforters. 40-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Sonesta ES Suites Reno provides an outdoor tennis court and a 24-hour fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, multilingual staff, and a picnic area. Parking is available onsite for a surcharge.

Sonesta ES Suites Reno is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 7:00 AM to 9:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor tennis court
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (33 inches high)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 9 to May 29:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 5 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Reno Residence Inn
Residence Inn Hotel Reno
Residence Inn Reno
Residence Inn Reno Hotel Reno
Residence Inn Reno Hotel
Residence Inn Hotel
Residence Inn Reno
Sonesta ES Suites Reno Reno
Sonesta ES Suites Reno Hotel
Sonesta ES Suites Reno Hotel Reno

Sonesta ES Suites Reno Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 297 out of 727 reviews
Rating 8 - Good. 195 out of 727 reviews
Rating 6 - Okay. 95 out of 727 reviews
Rating 4 - Poor. 71 out of 727 reviews
Rating 2 - Terrible. 69 out of 727 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Stayed 2 nights in Dec 2024

2/10 Terrible

Donald

Traveled with family
Disliked: Staff & service, amenities
One of the most awful places to stay. We stayed for a week and a half and the first few nights couldnt sleep because all you hear all night is airplanes taking off and people getting on the ramp to the free way. The price was great so I tried looking past the noise, but on our 8th day the lady from the front desk tried nocking on our door and didnt even give us a second to answer the door before she tried entiring our room. Thank god our privacy thing from the wall was locked because if not she would of been in our room. She had a horrible excuse to as why she was comming into our room and had the nerve to say in their system the room was vacant. Um excuse me I booked the room for 11 days and this happend on day 8. Then later on the gentleman at the front desk even told us thats not there protocol and they legally can not do what she did and proceeded to give us his managers information. My husband ended up calling the manager after we had left and she was horrible and basicly brushed the whole situation off as if it wasnt no big deal. Um excuse me ma'am but it was a big deal I was half way dressed in my room when this women tried entiring our room. And the manager had the nerve to say it wasnt that big of deal since our privacy thing from the wall was out and she couldnt entire our room. Highly unprofessional, I felt highly uncomfortable the rest of our stay and felt like they invaded my privacy and did not make things right.
Stayed 11 nights in Dec 2024

10/10 Excellent

Qi

Stayed 4 nights in Dec 2024

8/10 Good

Adrienne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got turned back because of a winter storm. We were lucky to be able to find this nice clean and quite hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Adrian

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Checked in at 5:45pm and room wasn’t ready yet First room toilet was broken and hair in bathroom Front desk was very nice and changed rooms for us right away Second room was cleaner but the thermostat was broken and fell out of wall with wires hanging ..so we couldn’t use the heater. Front desk offered to switch us again but it was late and we were tired and had a bunch of luggage.. woke up cold. Staff was nice but the hotel wasn’t in good shape
Stayed 1 night in Jan 2025

8/10 Good

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and comfortable.
Stayed 1 night in Dec 2024

6/10 Okay

Faith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be prepared.
We stayed here for the holidays for 11 days. While the price was reasonable and the room spacious enough to serve its purpose, several issues were hard to overlook. Security was concerning—keypad doors in the back of the complex didn’t lock, allowing anyone access. The hallway carpets were filthy, and the room's cleanliness was unacceptable. Despite asking three times, the floors in our room were never cleaned. Midway through our stay, our toilet began leaking. We were moved to a second room that was inexplicably marked usable despite being under construction. After a quick apology, we were moved again—this time to a courtyard view room, even though we paid for a mountain view. Adding to the frustration, we were told the leaking toilet in the original room would simply be caulked over, raising serious concerns about maintenance practices. Unfortunately, these issues made the stay far less enjoyable than it could have been.
Stayed 11 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Review
Overall good. Breakfast could be a little better food quality and the couch in the room was very uncomfortable. Very comfortable bed and cool style room.
Stayed 1 night in Dec 2024

10/10 Excellent

Kathleen

Stayed 2 nights in Nov 2024

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Staff good breakfast great room and well we will be going back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Constanze, El Sobrante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!
Stayed 2 nights in Dec 2024

2/10 Terrible

Justin

Stayed 1 night in Nov 2024

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Juan, Alexandria

Disliked: Cleanliness, property conditions & facilities
The infrastructure and cleanliness of the property is sorely lacking. The heating system was inadequate. The doors were not secure. The hallways were littered with garbage.
Stayed 3 nights in Nov 2024

6/10 Okay

JOHN

Stayed 5 nights in Nov 2024

10/10 Excellent

Mailyn

Stayed 1 night in Nov 2024

6/10 Okay

Valerie

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Room comfort
Reno getaway
Overall, the room met my needs. It had a kitchen, wi-fi, and enough space for three people to sleep. The breakfast had limited options. For this hotel, and possibly the room, it was noisy. You could hear the airplanes flying above, our mountain view was more of a freeway view, and the gardeners were noisy for a few hours on a couple of days. This was problem for me since I wanted to work remotely for few days while visiting Reno.
Stayed 7 nights in Oct 2024

2/10 Terrible

ricardo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Noisy. Low class people all over. Dirty sheets when I checked in. Expedia should not allow thisnproperty on site. Heater not working and never fixed. Was 27 degrees Reno
Stayed 2 nights in Oct 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2024

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

LaKenya

Stayed 1 night in Oct 2024

6/10 Okay

Heidi

Traveled with family
Too noisy and did not keep up with the free breakfast that it was supposed to offer.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mailyn

Stayed 1 night in Oct 2024

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was not up to par.
Stayed 10 nights in Oct 2024