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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Exterior
Property grounds
Premium bedding, blackout drapes, iron/ironing board
Premium bedding, blackout drapes, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Reno-Sparks Convention Center
    ‪2 min drive‬
  • Grand Sierra Resort Casino
    ‪2 min drive‬
  • Peppermill
    ‪3 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Reno Airport

Reno hotel close to Reno-Sparks Convention Center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus Hotel by Best Western Reno Airport features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 4400 square feet (409 square meters) include a conference center. This Reno hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Reno Airport is a smoke-free property.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (4,400 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1035 reviews
Rating 8 - Good. 305 out of 1035 reviews
Rating 6 - Okay. 140 out of 1035 reviews
Rating 4 - Poor. 68 out of 1035 reviews
Rating 2 - Terrible. 47 out of 1035 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Alex

Traveled with partner
Disliked: Cleanliness
No hot water for shower
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
The place is good but the staff are not welcoming
Stayed 1 night in Mar 2025

4/10 Poor

Byron C

Stayed 2 nights in Feb 2025

10/10 Excellent

tarik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The price, location and shuttle service were excellent and exactly what we were looking for. The facility had broken elevator, broken TV and our room smelled like smoke and had old/worn decor.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Late check in was quick. In hotel long enough to sleep and an early check out. Everything was good.
Stayed 1 night in Feb 2025

6/10 Okay

Cathy

Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort

Pick the Marriott instead

Lobby deceptively nice. Check in not smooth - waited for a long time for the person to figure out the computer on their end. Room was DATED, strangely laid out, and very unattractive. You could feel every spring in the beds. Pillows were strange, small and square. Thankfully we were only there for 7 hours total.
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bed was comfortable and the room was clean although it could use some updating. I stayed for 4 nights and did not use maid services but she was very friendly when I met her in the hall. The people at the front desk where a different story. The lady on duty when I checked in was not friendly, she barely looked at me and spoke curtly "license and Id" and room #. The lady that was working on Saturday was very rude - I had rec'd a call from a man that did not identify himself, asking me if I was checking out that day, told him no and he said that he had me mixed with a different room. This seemed a little off to me so I called the front desk to ask if it was a legitimate call and did he in fact work there. The lady said she didn't know cause she was on break. She verified my room# and said that I was all set. Told her ok but was he an employee? she said that I should be ok, I said you are not answering my question. She said that "I was all set and she was not going to repeat herself again" and hung up on me. I have always stayed there when in Reno visiting my family but will not stay there again.
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2025

4/10 Poor

Abram

Stayed 1 night in Feb 2025

6/10 Okay

Chad

Stayed 3 nights in Jan 2025

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Marray

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and run down. Wall and ceiling damages everywhere! Smells aweful.
Stayed 1 night in Feb 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

4/10 Poor

John, Bradenton

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old facility. $4.00 a cup for coffee in lobby and no free continental breakfast!
Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport location with excellent public c and privaye transportation options. Staff were professional, efficient and courteous!
Stayed 1 night in Feb 2025

6/10 Okay

Christal

Liked: Staff & service
Stayed 3 nights in Feb 2025

2/10 Terrible

dagge

Stayed 2 nights in Feb 2025

10/10 Excellent

Manuel Antonio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación del hotel y servicio en restaurante, comida india excelente
Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing enjoy my stay. Thank you Gregory Berkman
Stayed 3 nights in Feb 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Was very loud late into the night with what sounded like a group of teenagers. Clean, comfortable, convenient with timely early airport shuttle.
Stayed 1 night in Feb 2025