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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
1 bedroom, premium bedding, blackout drapes, iron/ironing board
1 bedroom, premium bedding, blackout drapes, iron/ironing board
Exterior
Property grounds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Reno-Sparks Convention Center
    ‪2 min drive‬
  • Grand Sierra Resort Casino
    ‪2 min drive‬
  • Peppermill
    ‪3 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 291 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(95 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | 1 bedroom, premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | 1 bedroom, premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

1 bedroom, premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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Aiden by Best Western South Reno

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4.4 out of 5, Excellent, (1933)
$106 nightly
The price is $106 total
includes taxes & fees
Aiden by Best Western South Reno

About this property

SureStay Plus Hotel by Best Western Reno Airport

Reno hotel close to Reno-Sparks Convention Center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus Hotel by Best Western Reno Airport features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 4400 square feet (409 square meters) include a conference center. This Reno hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Reno Airport is a smoke-free property.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (4,400 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1040 reviews
Rating 8 - Good. 307 out of 1040 reviews
Rating 6 - Okay. 142 out of 1040 reviews
Rating 4 - Poor. 68 out of 1040 reviews
Rating 2 - Terrible. 46 out of 1040 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly. Had a cocktail at the bar. Room was quiet and comfortable
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sure Stay place

The place is older, but clean and comfortable. It is in a less busy neighborhood, which is nice for parking.
Stayed 1 night in Mar 2025

8/10 Good

Walt

Stayed 1 night in Mar 2025

6/10 Okay

Jacob

Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it’s by the airport you don’t hear much! Very quiet. Close to freeway so very convenient. Beautifully taken care of property. Clean spacious room. I love staying here!
Stayed 1 night in Mar 2025

8/10 Good

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 1 night in Mar 2025

6/10 Okay

Lindsay

Stayed 1 night in Mar 2025

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
Good spot for a one night stay when you’re flying out early & want to be close to the airport.
Stayed 1 night in Mar 2025

10/10 Excellent

Shelbi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first stay. Everything was great. Quick stay before a morning flight
Stayed 1 night in Mar 2025

8/10 Good

CYNTHIA

Business traveler
Liked: Cleanliness, staff & service, room comfort

Excellent location and price - I would book again

Flights all canceled due to wind storm -I needed a walking distance hotel at a great price with onsite dining and lounge - this is directly across the street but no airplane noise. Nothing fancy but it’s exactly what I needed for a short short stay -great price, decent food and drink, quiet, walk to airport
Stayed 1 night in Mar 2025

2/10 Terrible

Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t Stay Here!

Three staff members totally ignored us for 20 minutes while they had a private conversation when we were trying to check in. We ran the shower for over an hour with no hit water. Maintenance had to be called twice to come fix it. When they showed up, he was totally rude and obnoxious. He tested the water and said that is as hot as it gets. I told him it was only room temperature and then he felt it again and acknowledged it was cold again. They gave us a new room, but the new room was listed for a cheaper rate, but they did not reimburse us the difference financially. When I asked for towels, I had to go to the front desk to pick them up myself. It was a very unpleasant experience.
Stayed 2 nights in Mar 2025

8/10 Good

Arun Shivaram

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dated and the common areas are run down. Some of the elevators are not working. It also has a weird smell. The restaurant was good and it’s close to the airport with a shuttle. I wouldn’t recommend staying here unless there’s nothing else available.
Stayed 1 night in Mar 2025

10/10 Excellent

Jay

Stayed 2 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Amenities
good place near the airport.
Stayed 1 night in Mar 2025

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel experience

The SureStay hotel in Reno NV is an older hotel but was clean and the beds were comfortable. Needs some upgrading but was very happy with my stay for the price.
Stayed 1 night in Mar 2025

8/10 Good

kristal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2025

4/10 Poor

Jessica

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So dirty may be a bit harsh, but the property is very old and in need of repairs and probably and update as the side chair in my room was threadbare. Witnessed unsafe electrical in my room - heating unit was very loud and glowed red when heating. Convenient location but sorry will not go there again. Staff was very kind and courteous though
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Great location for an early morning flight. Staff very friendly.
Stayed 1 night in Mar 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025