6/10 Okay
Helen
Traveled with partner
Dec 9, 2024
Liked: Cleanliness
2nd stay at this property. The 1st (2 yrs ago) was much better. This was very disappointing. Tiny Room in connecting building on 5th floor. Staff didn't advise us of the noise to expect. Night club next door - not an ounce of sleep for the last 3 days of our 7 night trip. Good location in terms of city centre however we should have been told about the noise. Advised it would cost another £200 to change room to a better standard/location room when we already had a good standard room booked.
No bath robes like last time. Main issue was the lack of ventilation in the room and sheer noise from nightclub which was not advised - a noised of this magnitude- customers should be informed- I cannot stress how loud the music was.. there was a speaker underneath outside the room window.. Pros- rooms cleaned every day and a dark haired lady in the restaurant was phenomenal- Floss Cocktails highly recommended. We were debating whether to book here or the Edition hotel this trip and I'm afraid to say we made the wrong choice. Next visit will be to another hotel. Overall, not a comfortable stay at all which disappointed us as this is our 2nd visit to this hotel
Helen
Stayed 7 nights in Dec 2024