4/10 Poor
Jacqueline, Mount Holly
Traveled with group
Mar 28, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not quite sure how this hotel received such great reviews aside from its location-which was perfect. The “hotel” was more of a hostel that required guests to carry their own luggage, fetch their own towels & linens & travel all the way down to the main lobby to search for an employee who could fill an ice bucket for us each time we needed it. We had a friend join us at the last minute and instead of the staff approaching us about xtra fees, they chose to instead deactivate our room keys & lock us out of our rooms after a long & tiring day of travel. If you think you are getting lucky by finding a parking spot in front of the hotel, you are mistaken-Street parking costs 4 USD/hr. The bar on the corner is open until the early morning & drunkards can be easily heard outside your window screaming & fighting until sunrise on the weekends. Cleaning services were nearly non-existent & the one day our cleaner did choose to come into our room, she didn’t empty the trash cans or change the bed linens. Our cans were overflowing & therefore, we had to leave pizza boxes & dishes outside of our door in hopes that an employee would eventually arrive to clear these items but sadly, this did not occur. The WiFi was decent & while we did not participate in the morning breakfasts or spa access offered (for a fee, of course), these extras appeared to be nice. Furniture inside the rooms were quite weathered & the walls near the shower were patched w/ wood panels. Not worth the $ overall.
Jacqueline
Stayed 4 nights in Mar 2025