6/10 Okay
Jonathan
Traveled with partner
Sep 10, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We only stayed one night and feel like the hotel is pretty nice but not worth the premium price point. The good:
- Hot tub + sauna with amazing views
- Clean rooms
- Nice views
- Gym & wellness room
The bad:
- The room seriously smelled terrible. I'm not sure what it was but it was a strong B.O. smell. We asked the reception if they had air freshener for us and were told "you can speak to my manager in the morning". Pretty crappy customer service if you ask me...we arrived at 8 PM and were leaving at 10 AM so the morning would be the full duration of our stay.
- The rooms are hot. The heat wasn't on and there was only a small window that we kept open 100% of our short stay. They give you a tiny little fan that we also kept on 100% of the time. When we looked at the rooms from the hot tub I'd say 90% of them had their windows open.
- Nitpick: I don't care about having the tv welcome me with my name but I couldn't help but notice ours said "Welcome Chris K**ly"...I went to the front desk to tell them not to put my name on the TV since I don't my name stuck on a screen for future guests. The front desk didn't say "yes I'll remove it" but instead said that the "housekeeping sometimes gets lazy and doesn't update it". Very weird response imo for such a high price point...just...get rid of the name?
Depends on your hotel vibe but my wife and I thought it was pretty nice but incredibly overpriced. If you want American hotel vibes and not cottage vibes this may be your place.
Jonathan
Stayed 1 night in Sep 2025
