8/10 Good
Elizabeth
Traveled with group
May 13, 2025
The room was beautifully presented and stylish on arrival. However, once I started using the facilities, issues became apparent. The jacuzzi bath had a broken button and a loose tap, the toilet wasn’t properly cleaned, and the tea station cups were stained. There was also a strong sewer-like smell that worsened overnight.
The TV didn’t work, the mattress and pillows were lumpy and uncomfortable, and the room was overly hot with no air conditioning or windows to open. The shower was confusing to use due to the power switch located outside the bathroom.
Noise was a problem too – I could hear guests in neighboring rooms, as well as music from a nearby pub and road traffic. Thankfully, things quieted down after 10 p.m.
The staff were friendly once we found the check-in point, but there was a mix-up over the room allocation. I’d paid extra for a larger space, but staff handed us the keys, saying it didn’t matter which key we chose. I had to clarify this in front of my friend, which was awkward as I’d intended to be discreet.
The on-site café and restaurant were the highlights – great food and a lovely atmosphere. Overall, while parts of the stay were pleasant, the comfort and cleanliness issues mean I wouldn’t return.
Elizabeth
Stayed 1 night in May 2025
