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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Exterior
Property amenity
Desk, blackout drapes, iron/ironing board, free WiFi
Studio Suite, 1 Queen Bed | Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Gym
  • Laundry
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
5400 Audubon Drive, Richmond, VA, 23231
  • White Oak Village
    ‪18 min walk‬
  • Dorey Park
    ‪7 min drive‬
  • Broad Street
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪6 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

Full-size fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Comm)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub) | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

Best Western Plus Richmond Airport Hotel

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
3.9 out of 5, Good, (1159)
The price is $89
per night
$104 total
includes taxes & fees
Mar 9 - Mar 10
Best Western Plus Richmond Airport Hotel

About this property

Candlewood Suites Richmond Airport by IHG

Richmond hotel with in-room kitchens
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, a library, and barbecue grills. Complimentary uncovered self parking is available on site.

Candlewood Suites Richmond Airport by IHG is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 395 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator was very loud. Also the air handler smelled bad when the heater kicked on.
Stayed 1 night in Nov 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bloody comforter
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Maren, Fredericksburg

Business traveler
Disliked: Staff & service
They didn't have my reservation or a vacancy so I couldn't stay. They didn't offer to help me find another place to stay. Then they called me 4 times the next day to tell me to get my stuff out of the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, our room was spacious and the bed was comfortable! The kitchen was clean and so convenient, will definitely recommend!
Stayed 1 night in Nov 2024

2/10 Terrible

Installation

Stayed 10 nights in Oct 2024

4/10 Poor

Chenika

Disliked: Cleanliness
The room overall was ok with the exception of seeing roaches in the room. I saw a roach on the headboard of the bed and on the wall in the bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Mayra

Business traveler
Liked: Cleanliness, staff & service
It would have been great if the guest laundry room have had all the 4 washer machines working instead of one. The bus shuttle was not available to provide the service.
Stayed 3 nights in Nov 2024

6/10 Okay

Eric

Business traveler
Stayed 1 night in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Jeremy

Stayed 1 night in Oct 2024

10/10 Excellent

McKayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Donald

Business traveler
Liked: Cleanliness, room comfort
Broken items
Coffee pot and microwave did not work and could not get a replacement
Stayed 4 nights in Oct 2024

8/10 Good

James

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Tiffany was the best during my check in. Room is a little out dated. Tub and wall caulking was very moldy.
Stayed 1 night in Oct 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeffery

Stayed 1 night in Sep 2024

8/10 Good

Alicia

Traveled with partner
Pleasant stay
Stayed 1 night in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
The great help from the front desk attends and goes the extra mile to help and make the customers welcome
Stayed 1 night in Oct 2024

6/10 Okay

Andrii

Liked: Room comfort
The exhaust ventilation in the bathroom/toilet did not work, so the mirror was constantly fogged up and steam and odors were not removed. The frying pan was of very cheap quality and had burnt food residue that was impossible to remove. We waited two days for the frying pan to be replaced.
Stayed 7 nights in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Baseball Tournament Trip
The lobby often doesn’t have anyone at the desk and it could use a remodeling. The lobby is also very small. However, the rooms were very clean. It was quiet considering the hotel was sold out for the weekend. We did not try the restaurant on site. There are several breweries nearby and downtown Richmond is less than 20min without traffic. There is a hotel mini mart which has a wide variety of snacks and drinks. The only real downside is the hotel only has 1 elevator which is not enough for the size of the hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jul 2024

6/10 Okay

Tracy

Stayed 1 night in Oct 2024

8/10 Good

Rafiul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 1 night in Oct 2024