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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Exterior
Desk, blackout drapes, iron/ironing board, free WiFi
Studio Suite, 1 Queen Bed | Room amenity
Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
5400 Audubon Drive, Richmond, VA, 23231
  • White Oak Village
    ‪18 min walk‬
  • Broad Street
    ‪9 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪6 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

Full-size fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Comm)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub) | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

Best Western Plus Richmond Airport Hotel

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
3.9 out of 5, Good, (1235)
$114 nightly
The price is $114 total
includes taxes & fees
Best Western Plus Richmond Airport Hotel

About this property

Candlewood Suites Richmond Airport by IHG

Richmond hotel with in-room kitchens
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, a library, and barbecue grills. Complimentary uncovered self parking is available on site.

Candlewood Suites Richmond Airport by IHG is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1005 reviews
Rating 8 - Good. 307 out of 1005 reviews
Rating 6 - Okay. 151 out of 1005 reviews
Rating 4 - Poor. 88 out of 1005 reviews
Rating 2 - Terrible. 68 out of 1005 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay very near airport for a very early departure, Seemed like a well run operation for what little time that we spent there
Stayed 1 night in Feb 2025

10/10 Excellent

Darris

Stayed 1 night in Jan 2025

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retired

Stayed 1 night in Feb 2025

6/10 Okay

Valerie

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Misleading shuttle service

I booked this hotel near the airport because it advertised a shuttle and I had an early flight. When I arrived for check in and asked about the shuttle they stated it was only M-F 9a-5p. This was misleading and not represented well. The place was overall pretty clean, but the hand sanitizer in the gym was out, which was adjacent to the washers/dryers so it was very warm inside the gym as well.
Stayed 1 night in Feb 2025

10/10 Excellent

Zarkeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sammie

Stayed 5 nights in Jan 2025

10/10 Excellent

Joseph

Stayed 1 night in Feb 2025

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, friendly, clean and comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Marvin Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best rooms I’ve had in a long time, very spacious and clean
Stayed 1 night in Jan 2025

10/10 Excellent

Janice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is tucked into a quiet area near the airport. There are restaurants and a grocery store within a mile. The rooms have a small kitchenette and are clean and comfortable. I am a repeat customer .
Stayed 1 night in Jan 2025

4/10 Poor

tony

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

POOR GENERAL MANAGER

The General Manger here has the worst customers service ever. Second the bed is past due for replacement. This place water pipe burst. Not the fault of the hotel, I can understand this. I asked the GM for a few vottles of water so that I may brush my teeth and do whatever hygene I can due to the circumstances. Please keep in mind they have a "mini mart" inside. His reply was I don't have any water to offer you. I looked and pointed into the "Mini Mart" he said those are for sale. Are you kidding me??? He rhen said wit one minute let me ask the plumber how long. This man asked the plumbers and then proceed to pace the hallway an additional 10 minutes as I stood in there and watched. After 10 minutes i walked up and asked again about the water. Long story short, he gave me 2 bottles after i wasted about 20-25 minutes of my time. The GM needs a hospitality course, and some problem solving training. Ment to add, he walks away from you as you are speaking to him.
Stayed 3 nights in Jan 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good Deal

Good clean room, quick hot water, staff was very helpful. Dont be shy to ask the desk if you get a room with a kitchen but lack some dishes, they'll find one for you.
Stayed 5 nights in Jan 2025

10/10 Excellent

Yolimar

Stayed 3 nights in Jan 2025

2/10 Terrible

Paras

Stayed 4 nights in Jan 2025

4/10 Poor

Cali

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property’s WiFi was down and elevator broke. They were understaffed and had many issues. There was no bottled water available to purchase. In my room, the TV remote did not work and the hand soap did not work. The room was nice enough, but the rest of the property seemed in disrepair. I won’t stay here again, even for a less expensive rate than surrounding hotels.
Stayed 1 night in Jan 2025

6/10 Okay

DEVLON

Disliked: Amenities
more of a truck driver rest stop… felt a little unsafe
Stayed 2 nights in Jan 2025

4/10 Poor

Joe-Free

Stayed 3 nights in Oct 2024

8/10 Good

Stephanie

Stayed 1 night in Jan 2025

10/10 Excellent

JERRY

Stayed 2 nights in Jan 2025

10/10 Excellent

Lesley

Stayed 1 night in Jan 2025

8/10 Good

Darius, Decatur

Stayed 2 nights in Dec 2024

10/10 Excellent

Shanika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Arlow

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ajia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a very peaceful stay
Stayed 1 night in Dec 2024