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Candlewood Suites Richmond Airport, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Richmond Airport, an IHG Hotel

Exterior
Studio Suite, 1 Queen Bed | Room amenity
Property amenity
Exterior
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet friendly
  • Gym
  • Laundry
  • Kitchen
  • Air conditioning
  • Parking included

Explore the area

Map
5400 Audubon Drive, Richmond, VA, 23231
  • White Oak Village
    18 min walk
  • 1607 Bistro & Bar
    14 min walk
  • Richmond Main Street Station
    14 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    5 min drive

Room options

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

Full-size fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Comm)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub) | Desk, blackout drapes, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

Best Western Plus Richmond Airport Hotel

Pool
Breakfast included
Free airport shuttle
Pet friendly
3.9 out of 5, Good, (1133)
The price is $89
per night
$104 total
includes taxes & fees
Jan 7 - Jan 8
Best Western Plus Richmond Airport Hotel

About this property

Candlewood Suites Richmond Airport, an IHG Hotel

Richmond hotel with in-room kitchens
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport, an IHG Hotel offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, a library, and barbecue grills. Complimentary uncovered self parking is available on site.

Candlewood Suites Richmond Airport, an IHG Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 86 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Marilyn

Stayed 1 night in Sep 2024

10/10 Excellent

Maritza

Stayed 1 night in Sep 2024

10/10 Excellent

Carlton

Stayed 2 nights in Sep 2024

6/10 Okay

Shirley

Disliked: Staff & service
Customer service or attendees at the front desk were terrible. Their attitude stunk for no reason. They need to take a class and customer service on how to speak to people in general other than that, the rooms were great. The gym could use workable equipment. Overall, the stay was great. Please have better customer serving people. All it takes is you to talk nice and with respect to people whether they are like you or not it doesn’t matter respect is something that all our taught and all should give just as it’s given to you.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
We have stayed here many times and have always had a good experience, this time was terrible!! The majority of the staff were very RUDE. We went to get coffee and they ran out of coffee cups, stirrers and creamer. How does a hotel who offers coffee as a complimentary run out of supplies for their guests?? Asked for clean towels and was told we had to bring the dirty towels down before they would give us clean towels. Made us feel like we were stealing their towels. When we brought dirty towels down so we could get clean towels the desk attendant told the laundry attendant there were more dirty towels, she said “ oh my god “. Maybe if they did their house keeping we wouldn’t have to bring dirty towels down to get clean towels. We will be looking for another hotel with better hospitality next time we come in town. Very disappointed.
Stayed 2 nights in Sep 2024

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Traveled with family
It was a nice stay
Stayed 1 night in Sep 2024

4/10 Poor

Myo Myo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Katrice

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Wendi

Disliked: Cleanliness, property conditions & facilities
Outdated and filthy rooms and property. Hilton should be ashamed to put their name on it. Money grab by Hilton because the hotel is 5 mins from the Richmond airport.
Stayed 1 night in Sep 2024

10/10 Excellent

Dane

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Steve, TAMPA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The check in wasn't very friendly and trash bins at end of hallway were overflowing. The shower leaked through curtain and the shampoo dispenser wasn't locked properly. Although the room was very clean, there was an odd smell.
Stayed 2 nights in Sep 2024

8/10 Good

Keiontae'

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Darrell

Stayed 2 nights in Sep 2024

10/10 Excellent

Ali

Stayed 1 night in Sep 2024

2/10 Terrible

Mark

Liked: Cleanliness
This is a disaster. I got there and they did not have my reservation. Fortunately they had a room. Now I’m looking on MasterCard and I’ve been overcharged 3x’s for $466 for a one night stay please help…
Stayed 1 night in Sep 2024

6/10 Okay

Dane

Business traveler
Average hotel, indifferent staff. No real breakfast, waffle machine with a few bananas and muffins.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Did not have the suites we reserved have us regular rooms had reserved suites as traveling with small children. Not cool not to get what paid for
Stayed 1 night in Aug 2024

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having a mini convent store.
Stayed 1 night in Aug 2024