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Candlewood Suites Richmond - West Broad by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites Richmond - West Broad by IHG

Desk, laptop workspace, blackout drapes, iron/ironing board
Property amenity
Full-size fridge, microwave, stovetop, dishwasher
BBQ/picnic area
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Laundry
  • Free WiFi
$92
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
2100 Dickens Rd, Richmond, VA, 23230
  • Place, Bowlero Richmond
    ‪1 min walk‬
  • Place, Bon Secours Heart Institute at Reynolds Crossing
    ‪16 min walk‬
  • Place, Libbie Mill Dog Park
    ‪4 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

8.6 out of 10
Excellent
(61 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite (Room Type Assigned at Check-In)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.8 out of 10
Excellent
(5 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About this property

Candlewood Suites Richmond - West Broad by IHG

Richmond hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites Richmond - West Broad by IHG offers 98 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, barbecue grills, and a garden. Onsite uncovered self parking is complimentary.

Candlewood Suites Richmond - West Broad by IHG is a smoke-free property.

Candlewood Suites Richmond - West Broad by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Reviews

Candlewood Suites Richmond - West Broad by IHG Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 507 out of 1012 reviews
Rating 8 - Good. 259 out of 1012 reviews
Rating 6 - Okay. 100 out of 1012 reviews
Rating 4 - Poor. 74 out of 1012 reviews
Rating 2 - Terrible. 72 out of 1012 reviews

Reviews

8/10 Good

colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Charles

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Did the job, TV didn’t work and funky smell in the room
Stayed 1 night in Aug 2025

4/10 Poor

Shin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Stayed 2 nights in Apr 2025

4/10 Poor

Nicholas

Liked: Staff & service, amenities
Disliked: Cleanliness
The room has water in the living room area we can’t take our shoes off
Stayed 1 night in Aug 2025

6/10 Okay

Jovany

Liked: Staff & service, amenities, property conditions & facilities
I like every staff member I talked to was very kind and helpful.hotel room I stay at was clean but I did some “stray pack wraps” inside the dresser( I always check for hidden items). Some People was loud outside but they quiet down when it was time to sleep :) 3.5 star
Stayed 1 night in Aug 2025

2/10 Terrible

Jeremy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Convenient but that’s it! Property and staff not up to par.
Stayed 1 night in Aug 2025

4/10 Poor

Adrienne

Disliked: Cleanliness
While myself and my travel companions checked in late it appears that I was given a pet room. I have nothing against pets as I am a dog owner however, this room reaked of pet odor/urine. I was advised that the hotel was at capacity therefore I didn't attempt to change my room. I advised the front desk of this and was merely met with a I'm sorry you didn't enjoy your stay. The lobby furniture is worn and the elevators are dirty. Also my room light shade had a hole in it. This hotel should be avoided if at all possible.
Stayed 1 night in Aug 2025

10/10 Excellent

Shaneice

Stayed 1 night in Jun 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Derrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property very clean and staff nice
Stayed 2 nights in Jul 2025

4/10 Poor

VICTORIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had tile broken. Hallways had trash in them. Room temp kept going back to 63 after it was set to 73
Stayed 2 nights in Aug 2025

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk is scamming peoples card. Unauthorized truncations we actually had to file a police report over 4 separate charges that were not authorized. Tried to give us a “recipt” that was just a paper with my name on and a credi card number that wasn’t ours. They knew what they were doing and kept saying our bank is the one doing these charges. Spoke with the bank, and now police are involved. Also room was dirty. And they had a problem not finding our reservation at check in even though I had proof of reservation, $200 hotel stay turned into almost $500. We had to lock our card to stop transactions. Even after checkout and left they were still doing charges on our card.
Stayed 1 night in Aug 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Location and room size.
Stayed 2 nights in Jul 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Ayshah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Chamond

Disliked: Cleanliness, property conditions & facilities
Sheets on beddings - dirty Towels - dirty Staff - understaffed Early checkout times No pool
Stayed 1 night in Jul 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

A good place to stay. Clean, quiet and comfortable.
Stayed 3 nights in Jul 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

4/10 Poor

Yesenia

Traveled with family
N/a
Stayed 5 nights in Jul 2025

4/10 Poor

Ivan

Disliked: Property conditions & facilities

Not too happy

First I was given a room type that I didnt reserve. When I went back downstairs the employee said " oh, I just gave you what was ready right now ". Next he gave me a room that was smelly and the carpet was wet. I coould tell that there was an attempt to easing the smell by cleaning the carpet but it did not work. There was a mini fan blowing across the carpet trying to dry it when I went into the room. I had to hold on to the wall to keeo from falling because stepping off of the carpet onto the hard surfaced flow was like walking on ice. If it wasnt too late I would have canceled that room and looked elsewhere....I was extremely disappointed.
Stayed 1 night in Jul 2025

10/10 Excellent

Chukia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Melek

Traveled with family and small children, Traveled with pets
Hotel needs to be modernized. Outdated amenities. False advertising on room appearance.
Stayed 1 night in Jun 2025

8/10 Good

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient, friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate management

The manager was the best of the best! Very helpful and extremely accommodating. We would come back to stay just because of him.
Stayed 2 nights in Jun 2025