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Candlewood Suites Richmond - West Broad by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond - West Broad by IHG

1 bedroom, desk, laptop workspace, blackout drapes
Exterior
Lobby sitting area
Full-size fridge, microwave, stovetop, dishwasher
49-inch flat-screen TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Laundry
  • Air conditioning

Explore the area

Map
2100 Dickens Rd, Richmond, VA, 23230
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Virginia Commonwealth University
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

9.0 out of 10
Wonderful
(54 reviews)
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 550 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

8.2 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.4 out of 10
Very good
(9 reviews)
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

7.4 out of 10
Good
(8 reviews)
  • 550 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite (Room Type Assigned at Check-In)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Candlewood Suites Richmond - West Broad by IHG

Richmond hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites Richmond - West Broad by IHG offers 98 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a business center. This business-friendly hotel also offers a fitness center, barbecue grills, and a garden. Onsite uncovered self parking is complimentary.

Candlewood Suites Richmond - West Broad by IHG is a smoke-free property.

Candlewood Suites Richmond - West Broad by IHG has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Candlewood Suites Richmond - West Broad by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 483 out of 954 reviews
Rating 8 - Good. 252 out of 954 reviews
Rating 6 - Okay. 91 out of 954 reviews
Rating 4 - Poor. 64 out of 954 reviews
Rating 2 - Terrible. 64 out of 954 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and convenient

Clean, comfortable, convenient hotel. Everything we needed for a long weekend. Staff were helpful, they were a hard working, friendly crew. I would recommend if you like casual digs, and don't require luxury and you appreciate the basics.
Stayed 2 nights in Mar 2025

2/10 Terrible

Yahaira

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

the worst hotel I've ever

Toilet tank was broke and had water leaking furniture on the bathroom what damage The chairs were damaged and broken. Three of the four lamps were broken. The bulbs didn't work. Thank god it was for one night only
Stayed 1 night in Mar 2025

6/10 Okay

Oksana

Traveled with family
The hotel is more or less ok, but is does not look like the management is taking a close look at things - our toilet paper holds was hanging on the wall by a thread, the door of the room across the hall from us was damaged and did not look good, the doors are super heavy and close with a loud crack. The lobby is bare minimum and the drinks and food fridge look like have stuff that sat there for years. I wanted to use the coffee pot in the room but it was stuck to the machine and I did could not pry it away. Will jot be staying there for sure anymore
Stayed 3 nights in Mar 2025

8/10 Good

JANET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment type room. Beds were terrible, hard as a rock.
Stayed 1 night in Mar 2025

8/10 Good

christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The smell of cleaning products and disinfecting products was overwhelming both in the lobby and in our room
Stayed 1 night in Mar 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and easy to get to
Stayed 1 night in Mar 2025

8/10 Good

Selina

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities

Outdated and not that clean

The hotel definitely needs some updates. I wouldn't say it was the cleanest place I have ever stayed. The couch was stained and we covered it with sheets and blankets to sit. The desk chair was sticky and also had to use a sheet to sit on the chair. The carpet smelled like urine (I am guessing because they allow pets). I purchased carpet deodorizer to manage the smell since they only do housekeeping weekly and no one cleaned until day 6 even though I requested sooner. I won't stay at this hotel again. It served it's purpose for work but I'll request they place me somewhere else when I return to the area in a week
Stayed 9 nights in Mar 2025

6/10 Okay

Jov

Dirty
Stayed 2 nights in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Nice area. Dennys in the parking lot next door.
Stayed 1 night in Mar 2025

6/10 Okay

Claire

Liked: Room comfort
Disliked: Staff & service

Bad Customer Service

Didn’t give me the room I booked.
Stayed 1 night in Mar 2025

10/10 Excellent

Thelanious

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Stay was very nice. Quiet, clean, and service was excellent. No concerns at all.
Stayed 1 night in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice property. My couch and chair in my room needed to be replaced.
Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Taylore

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

LaJeune, Fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was polite and professional. Our room was clean with all the necessary comforts. The only thing I didn't enjoy about my stay was being on the same floor as a barking dog. I have pet allergies, so I will not stay at this hotel in the future.
Stayed 2 nights in Mar 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some noise from elevator and noisy guests in hallway
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

It was easy to check in, the staff were nice and accommodating, and it’s a good location (nearby a lot of locations).
Stayed 2 nights in Mar 2025

2/10 Terrible

Jade

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were roaches and we couldn’t sleep due to noise. It was not clean. The place needs to be renovated and our room did not look like what was advertised. I don’t know if we just got the worst room in the place but we would not recommend this hotel.
Stayed 3 nights in Feb 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

carla

Stayed 1 night in Mar 2025

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Denesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great! We’ve stayed here multiple times and always a pleasant stay
Stayed 3 nights in Feb 2025