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Candlewood Suites Glen Allen-Short Pump, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Glen Allen-Short Pump, an IHG Hotel

Gazebo
Studio Suite, 1 Queen Bed, Kitchen | Desk, laptop workspace, blackout drapes, iron/ironing board
Full-size fridge, microwave, stovetop, dishwasher
Breakfast meal
Room amenity

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking included
  • Pet friendly
    Pet friendly
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Laundry
    Laundry

Explore the area

Map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    3 min drive
  • Sheltering Arms Institute
    6 min drive
  • Henrico Doctors' Hospital
    9 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    27 min drive

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

Combined shower/tub, hair dryer, towels

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Combined shower/tub, hair dryer, towels

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Tub)

Combined shower/tub, hair dryer, towels

Suite, 1 Bedroom, Accessible (Mobility Tub)

  • 524 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Kitchen

  • 524 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Combined shower/tub, hair dryer, towels

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • 524 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Kitchen (Bed Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, Kitchen (Bed Type Assigned at Check-In)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot Tub
Breakfast included
Pet friendly
4.8 out of 5, Exceptional, (2529)
The price is $144
per night
$167 total
includes taxes & fees
Dec 7 - Dec 8
Drury Plaza Hotel Richmond

About this property

Candlewood Suites Glen Allen-Short Pump, an IHG Hotel

Glen Allen hotel close to Short Pump Town Center
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk. Weekly housekeeping is available.
Candlewood Suites Glen Allen-Short Pump, an IHG Hotel offers 122 accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and multilingual staff. Complimentary uncovered self parking is available on site.

Candlewood Suites Glen Allen-Short Pump, an IHG Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen-Short Pump, an IHG Hotel Hotel
Candlewood Suites Glen Allen-Short Pump, an IHG Hotel Glen Allen

Candlewood Suites Glen Allen-Short Pump, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 370 out of 595 reviews" "
Rating 8 - Good. 142 out of 595 reviews" "
Rating 6 - Okay. 51 out of 595 reviews" "
Rating 4 - Poor. 19 out of 595 reviews" "
Rating 2 - Terrible. 13 out of 595 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

FREDDIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. I was able to rest well.
Stayed 2 nights in Aug 2024

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is very nice space ,
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Bed reasonably comfy- bed pillows very good! AC worked well but pretty loud. Staff friendly. FYI Rooms are tiled not carpeted. Checked for bed bugs, all clean; Was good enough for a 12 hr stay!
Stayed 1 night in Aug 2024

8/10 Good

Salvatore L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms look a bit dated, but adequate overall.
Stayed 1 night in Aug 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Alicia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Overall a very nice hotel. Very clean room and in a convenient location. Literally walking distance to several stores and restaurants. Or 5 min to things in driving distance. The staff was very helpful and accommodating. The only problem I had was that the t.v. In the room was not a smart t.v. with streaming so we had to go out to buy a hook up for the t.v. so that we could stream. Had I known ahead of time I would have brought my fire stick from home and saved a few bucks but it was ok.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
When I come into Richmond, rather it be for work or pleasure, this is the only place I will stay! Love the staff!!
Stayed 1 night in Jul 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and friendly.
Stayed 5 nights in Jul 2024

6/10 Okay

Christopher

Liked: Staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking, good location, quiet neighborhood, clean room with everything you need
Stayed 1 night in Jul 2024

6/10 Okay

Elsha

Liked: Cleanliness, staff & service
Okay.
My stay was just OK. The AC and the fridge were very noisy and the room lacked blackout curtains so I was awakened with the sun every morning.
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel and room seem really old and would need a little refresh. There was a disgusting odor in the hallway at our arrival. The room’s cleanliness was bad and the floor was sticky. Wouldn’t recommend.
Stayed 1 night in Jul 2024

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here, very welcoming staff, clean, located in a great area.
Stayed 1 night in Jul 2024

6/10 Okay

Rodolfo

Liked: Cleanliness, staff & service
location was appropriate for the travel’s purpose
Stayed 2 nights in Jul 2024

2/10 Terrible

Karl

There was a bug in the bathroom and the room had a toxic odor. I did not stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Easy all the way through. Deserves the rating.
Stayed 2 nights in Jul 2024

8/10 Good

Melvern, Indian Land

Liked: Cleanliness, staff & service, amenities
Area with lots to do; could be a bit cleaner
Stayed 2 nights in Jul 2024

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richmond
It was clean and the check-in process was easy. I waa just passing through, so I wasn't there long.
Stayed 1 night in Jul 2024

8/10 Good

Romero

Stayed 1 night in Jun 2024

10/10 Excellent

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Philip

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Damian

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Decent place to stay
Stayed 3 nights in Jun 2024

10/10 Excellent

Scherrelle, Hillsborough

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful and quiet stay!
Stayed 8 nights in Jun 2024