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Comfort Suites Innsbrook - Short Pump

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Lobby
Exterior
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Regency Square Mall
    ‪8 min drive‬
  • Henrico Doctors' Hospital
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wingate by Wyndham Richmond Short Pump

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1770)
The price is $111
per night
$129 total
includes taxes & fees
Jan 25 - Jan 26
Wingate by Wyndham Richmond Short Pump

About this property

Comfort Suites Innsbrook - Short Pump

Glen Allen hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites Innsbrook - Short Pump features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1640 square feet (148 square meters) include conference space. This Victorian hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. Guests can use the indoor pool and health club at a partner property.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 306 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 126 out of 1002 reviews" "
Rating 2 - Terrible. 127 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Javoreon

Traveled with partner
Disliked: Property conditions & facilities
The hallways was dirty, the elevator didn’t work. I got to my room and the mirror had vulgar words carved on it. The tile in the bathroom on the ceiling fell down on to the ground, the sink head was loose, the shower wouldn’t drain and it wouldn’t get hot. We was in that room before we asked for another one, and the other room was a little bit better but I don’t understand why they wouldn’t put us in it from the jump
Stayed 2 nights in Oct 2024

4/10 Poor

Crystal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
Stayed 3 nights in Oct 2024

4/10 Poor

Henry

Traveled with partner
Disliked: Amenities, property conditions & facilities
The elevator was out, there was a loud, unruly baby shower, and I did not enjoy my stay.
Stayed 2 nights in Oct 2024

6/10 Okay

Adabella

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
Stayed 3 nights in Oct 2024

8/10 Good

Markeisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Stayed 2 nights in Oct 2024

10/10 Excellent

james trice

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Sep 2024

8/10 Good

Donna

Stayed 1 night in Sep 2024

8/10 Good

shane

Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendl staff, quiet
Stayed 1 night in Oct 2024

10/10 Excellent

Malinda

Stayed 1 night in Sep 2024

2/10 Terrible

gary, homer city

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was dirty, room. Hallway and outside. Room had ants. Employees smoke at the entrance and cigarette smell is overwhelming. Need I ssy more
Stayed 4 nights in Sep 2024

2/10 Terrible

Jace

Disliked: Staff & service, property conditions & facilities
They wouldn't refund me even though i couldn't stay there
Stayed 3 nights in Sep 2024

2/10 Terrible

lyn

Disliked: Cleanliness, staff & service, property conditions & facilities
room was dirty and no hot wster
Stayed 1 night in Sep 2024

8/10 Good

james trice

Stayed 1 night in Sep 2024

6/10 Okay

keerthi

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Chandler

Stayed 4 nights in Sep 2024

10/10 Excellent

walter

Stayed 1 night in Sep 2024

2/10 Terrible

Greg

Business traveler
Disliked: Amenities
Stayed 3 nights in Sep 2024

2/10 Terrible

Paula, Lafayette

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is past its prime. The bed was lumpy, saggy, and uncomfortable. The phone in the room was not working. I tried calling the front desk with my cell but no one answered. When I went there, he didn’t care. The hair dryer didn’t work. The laundry room was filthy. The breakfast didn’t have waffles because they’re “too messy” so they didn’t put any batter out. The carpet in the hall had spills/vomit? Sleeping in my van is preferable to this hotel.
Stayed 1 night in Sep 2024

4/10 Poor

David

Stayed 2 nights in Sep 2024

2/10 Terrible

Tracy

Stayed 3 nights in Sep 2024

6/10 Okay

Susan

Business traveler
Is was conveniently located around my training sessions. Breakfast provided was good as well. I didn't like to feel unsafe, someone looks like was trying to get in during the night and noises in the wall were always waking me up.
Stayed 1 night in Sep 2024

2/10 Terrible

Aaron, Salem

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator Broken & Dirty Rude & Unprofessional Staff Hotel Smells Like Smoke & Other Nasty Odor Dirty Pool Roaches in Bathroom Hotel Keys Don’t Work Low Price/Rate is not worth it.
Stayed 3 nights in Sep 2024