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Comfort Suites Innsbrook - Short Pump

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Exterior
Premium bedding, pillowtop beds, desk, laptop workspace
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Gym
    Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    5 min drive
  • Henrico Doctors' Hospital
    9 min drive
  • University of Richmond
    13 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    28 min drive

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wingate by Wyndham Richmond Short Pump

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1758)
The price is $122
per night
$141 total
includes taxes & fees
Dec 7 - Dec 8
Wingate by Wyndham Richmond Short Pump

About this property

Comfort Suites Innsbrook - Short Pump

Glen Allen hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites Innsbrook - Short Pump features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1640 square feet (148 square meters) include conference space. This Victorian hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. Guests can use the indoor pool and health club at a partner property.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 325 out of 1024 reviews" "
Rating 8 - Good. 289 out of 1024 reviews" "
Rating 6 - Okay. 177 out of 1024 reviews" "
Rating 4 - Poor. 118 out of 1024 reviews" "
Rating 2 - Terrible. 115 out of 1024 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Rita

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The desk in the room seem to have grease on it. It was not cleaned. Well. The bathroom had a weird odor. Only one of the elevators was working and when it would go up a floor it made an awkward noise as if it was going to get stuck.
Stayed 1 night in Aug 2024

6/10 Okay

Mireille

Location was convenient close to shopping center and highway
Stayed 3 nights in Aug 2024

4/10 Poor

florence

Traveled with family
Disliked: Staff & service, amenities
elevator took forever. parking for handicap taking. breakfast not as advertised . no waffles, no pancakes, and toaster not working. looked over by server to make sure you did not take too much. only good thing beds were comfortable. toilet paper less than 1/3 on roll with 3 persons in room.
Stayed 1 night in Aug 2024

6/10 Okay

Shad

Traveled with family
The bathroom didn’t seem to have been cleaned. No toliet paper.
Stayed 1 night in Aug 2024

4/10 Poor

Joe

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was easy to find and easy to get into. It was close to restaurants and shopping. All staff we interacted with were very friendly ad helpful. We just loved the gentleman who was in charge of breakfast.
Stayed 3 nights in Aug 2024

6/10 Okay

JANEKA

Stayed 3 nights in Aug 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Different
Overall it was well. I am not a extrovert so I have some personal things to deal with always making it hard for I to interact with or accept others. I would have liked to be more entertained yet I don't know how and have interaction issues yet the property was well kept and orderly. Again I never find it to fit in.
Stayed 3 nights in Aug 2024

6/10 Okay

Salvatore

Meh
Stayed 3 nights in Aug 2024

10/10 Excellent

tamim

Disliked: Cleanliness, staff & service, property conditions & facilities
Small bed
Stayed 1 night in Aug 2024

8/10 Good

Gary

Liked: Staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Aug 2024

2/10 Terrible

Fahmida

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never going to this specific place again.
My family and I travel and been to many hotels, this has to be by far the worst hotel we’ve been to. First, when the receptionist gave us the key card I walk over to my room and there were already people staying in the room. When asked she said it must be our coworkers. Second, as soon as we walk into our new room, we were hit with the smell of urine in the room and bathroom. On top of that, the rooms are infested with ants and spiders. I must say the gentleman working in the morning for breakfast wish the star of the show and the lady who let me change rooms.
Stayed 5 nights in Aug 2024

8/10 Good

Eric

Traveled with family and small children
Disliked: Amenities
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
Stayed 2 nights in Aug 2024

4/10 Poor

jeremy

Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
In the first room we were assigned, the air conditioning did not work. We were moved to a 2nd room and it was better.
Stayed 3 nights in Jul 2024

4/10 Poor

Lanny

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
Stayed 2 nights in Aug 2024

8/10 Good

Titi

Traveled with family
Liked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tub faucet leaked Dripped constantly. Tub had hair and appeared dirty and extremely old. Carpet was old dirty and nasty. Given the nightly rate, i expected a better room
Stayed 1 night in Aug 2024

2/10 Terrible

Kevin, Esmont

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience since having to stay at a roadside motel due to inclement weather. Staff encounters were less than engaging, black mold throughout the bathroom, clapped out mattress, dingy smell, need I go on!
Stayed 1 night in Aug 2024

10/10 Excellent

Joquan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing !
Stayed 2 nights in Aug 2024

6/10 Okay

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Destiny

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Came from NC and stayed at this establishment. Upon arriving, front desk staff was not very welcoming. Looked uninterested. We recieved out room key for the 4th floor. We got to our toom and the door was open, tv on, trash everywhere, bed had no sheets. Looked as if someone had just checked out. So we recieved another room key on the third floor. Room was much smaller than what I had paid for. Dirty. So dirty. Couch was disguisting. The bathroom was God awful. MOLD in the shower all over the ceiling and looked like the ceiling was developing a hole from it. The decorative pictures behind the toilet also had black mold as well. No A.C. So we recieve another room yet again. This time much better. Still a bit dirty. Dirty handprints all over bathroom. Tub not clean. We did not use shower or tub at all. Elevator was cery scetchy. Tape over buttons and took forever to “work” we gor in once and immediatly got out due to how hot it was and garbage juice all over the elevator floor. Made weird noises and took forever to open back up. Would not recommend this establishment to anyone. Especially with children like me. If you care about cleanliness. Will not stay here again. Not worth the money.
Stayed 2 nights in Aug 2024

8/10 Good

Darrin

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here because the staff was very friendly. The breakfast was amazing. The price was unbeatable. The only thing i would change is that they only have one working elevator. Other than that. It was a great weekend for me and my kids!
Stayed 2 nights in Aug 2024