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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Relax in the hotel's inviting lobby, featuring a grand staircase and comfortable seating area.
Relax in a casual outdoor space with round tables and comfortable seating, perfect for dining or socializing.
Two spacious beds with brown headboards and bedside tables create a cozy retreat.
Welcome to our hotel lobby, featuring a central reception desk, coffee machines, and a seating area with chairs and a table.
Step into the grand lobby, featuring a reception desk, seating area, and coffee station, with a curved staircase and pendant lights.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Relax in our welcoming lobby, featuring a spacious seating area and comfortable armchairs.

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1775)
$127 nightly
The price is $127 total
includes taxes & fees
Wingate by Wyndham Richmond Short Pump

About this property

Comfort Suites Innsbrook - Short Pump

Glen Allen hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites Innsbrook - Short Pump features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1640 square feet (148 square meters) include conference space. This Victorian hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. Guests can use the indoor pool and health club at a partner property.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.8
Rating 10 - Excellent. 299 out of 1013 reviews
Rating 8 - Good. 227 out of 1013 reviews
Rating 6 - Okay. 183 out of 1013 reviews
Rating 4 - Poor. 144 out of 1013 reviews
Rating 2 - Terrible. 160 out of 1013 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sue

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This property is in terrible disrepair! Our room #201, at first glance looked ok, but when we closed the drapes they fell off the brackets and had HOLES in them! Pull out sofa had questionable looking sheets, NO PILLOWS OR BLANKET available. Towels were cheap and the tub had hole in it and looked disgusting. Toilet rocked, wallpaper peeling off above shower, slow drain in tub and floor looked dirty. Also no tp available. Staff seemed overwhelmed. Housekeeping questionable but maintenance terrible. We were very uncomfortable
Stayed 1 night in Apr 2025

6/10 Okay

Aiyesha

Stayed 7 nights in Dec 2024

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, room comfort

Somewhat disappointed!

Room rate was satisfactory! The door was misaligned so you had to push or slam to close. The toilet leaked somewhat which meant you needed to put a mat down. The bathroom faucet wasn’t stable. The door handle to the closet came off. It needed someone to tighten the screw down. We had no toilet paper for one night. We were given tissues to use. I was told by front desk and housekeepers that there was no toilet paper to be had.
Stayed 3 nights in Apr 2025

4/10 Poor

Emma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Do a little better

The stay was okay. Just didn’t like how my room had ants, mildew on the lamp shades and the toilet didn’t work so we had to use the lobby restroom.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremiah

Business traveler
Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

6/10 Okay

Steven

Traveled with family
Liked: Staff & service, room comfort

NO TP

Hotel had no toilet paper. I mean the WHOLE hotel. This was confirmed by housekeeping staff as well as front desk. I had to use napkins and paper towels from my car. Entryway light in my room was blown. Toilet was wiggling I thought for sure it was going to fall over while I was pooping.
Stayed 1 night in Apr 2025

8/10 Good

CARMEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ice machine

All was good, the only thing I had to do was to get ice on the first floor,which my room was in the fifth floor, the one in the fifth floor was not working
Stayed 3 nights in Apr 2025

6/10 Okay

Steven

Traveled with family
Liked: Staff & service, room comfort

Ok and meh

Overall it wasn’t terrible. In our room the entryway light was blown. The whole establishment was out of toilet paper. I had to use tissues. Not terrible but annoying. The breakfast was ok. There wasn’t a toaster to toast a bagel. The eggs were bland. The new staff member that worked from 3pm until 11pm was fantastic. He was very helpful.
Stayed 2 nights in Apr 2025

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities

Room was ok

Lobby is clean. Room was ok, but bathroom needed a refresh. Wallpaper was peeling and tub didn’t drain.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not too bad, rooms were as to be expected. But i get tired of booking hotels with a pool, and then when j check in, im told it is out of service. There should be some type of discout or refund when this happens.
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay for the price that was paid
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

4/10 Poor

Michelle

Disliked: Staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old doesn’t have to be dirty or shabby.

Peeling wallpaper and marks on walls. Stains on shower curtain. Toilet loose. Toilet paper roll almost empty, no extra roll. Towels thin and small. Pillows tiny. Ice bucket and cups on floor under TV. Couch stained. Hallways, elevator REEKED of marijuana. Kids running around without adults, doors slamming.
Stayed 2 nights in Apr 2025

8/10 Good

Vicki

Stayed 1 night in Apr 2025

4/10 Poor

Christina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We planned a quick over night stay on our trip down to Florida. Upon arrival the clientele appeared a little sketchy with lots of partiers… We had planned for our kids to swim the following morning to burn some energy. Unfortunately the pool was under maintenance and the room was disgusting. We had to share the king size bed because the pull out couch was covered in grime, The headboard of the bed was covered in grime and hand prints. Stains on the floor and eye lash extensions in the shower. The bathroom was in need of some repairs with broken cabinetry and a scribbled out Roku sticker. There were only a couple of towels in the room and no extra linens even if we wanted to use the pull out bed. We were so grossed out that we rushed to leave the following morning and didn’t want our kids to touch anything or put anything down on a soft surface… We won’t be returning to a comfort inn anytime soon

4/10 Poor

Tina M

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort

Don’t judge a book by the cover.

The room was clean except for the bedbug that decided to join me. I woke up with, what I thought was hives, and now I see the bite line. 3 in a row. Now everything I have with me has to be cleaned before I talent home and my car cleaned out and sprayed. No ironing board, but there was an iron!
Stayed 3 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Not updated
Stayed 3 nights in Apr 2025

6/10 Okay

Ashley

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Great bed, bad vibes

We stayed here last year and loved it, but this hotel has gone downhill over the last year. While my room was overall clean and the bed was comfortable, the staff were much less friendly this time around. Additionally, while sitting in the lobby, we witnessed an unconscious woman in the hallway be carried away and staff refused to provide any help to emergency services to figure out where she went to ensure her safety after her (hopefully) friends carried her away. Also while sitting in the lobby, water started streaming from the ceiling onto the tables. Paint is peeling all over, there are strange smells mixed in throughout, I asked for a blanket for the sofa bed and was told they ran out, smoke detectors were removed, and my shower became a bath when the stopper continuously fell down. Breakfast was passable although the only sweet employee that I encountered had to help me with the waffle maker since that's also broken. The price was great, but I paid a similar price last year for a much better experience.
Stayed 1 night in Apr 2025

2/10 Terrible

Dexter

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely unclean and has multiple damages to the property. The room smells very old and rank. The bathroom has stains on the ceiling with peeling wallpaper. The doors do not closed without force. The wifi is very weak and spotty.
Stayed 2 nights in Apr 2025

6/10 Okay

Paul

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2025

6/10 Okay

Betty

Liked: Cleanliness
Disliked: Property conditions & facilities
For what you apt for it’s a deal. Staff was hit and miss as far as friendliness. The room is roomy. Just needs an update. Bed was ok. My back was killing me
Stayed 2 nights in Apr 2025