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Comfort Suites

2.5 star property

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Photo gallery for Comfort Suites

Exterior
Reception
Indoor pool
Exterior
Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
421 Commerce Road, Richmond, IN, 47374
  • Richmond Mall
    ‪3 min drive‬
  • Earlham College
    ‪10 min drive‬
  • Wayne County Fairgrounds
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 486 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(46 reviews)
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(21 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Best Western Plus Richmond Indiana I-70

  • Pool
  • Breakfast included
  • Pet friendly
  • Kids pool
4.2 out of 5, Very Good, (1002)
$110 nightly
The price is $110 total
includes taxes & fees
Best Western Plus Richmond Indiana I-70

About this property

Comfort Suites

Richmond hotel with indoor pool
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Comfort Suites offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites features an indoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Comfort Suites is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Built in 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Property Registration Number in484

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel
Comfort Suites Richmond
Comfort Suites Hotel Richmond

Comfort Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 422 out of 525 reviews
Rating 8 - Good. 60 out of 525 reviews
Rating 6 - Okay. 23 out of 525 reviews
Rating 4 - Poor. 10 out of 525 reviews
Rating 2 - Terrible. 10 out of 525 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

William, Maryville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steve at the registration counter was excellent. He was helping someone someone on the phone when I arrived. He went to the extreme to accommodate the needs of that person. The facility appears to be brand new. Clean, modern, comfortable. In 3 years the nicest hotel we've stayed in.
Stayed 1 night in Apr 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New place everything was clean and new
Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately upon walking in the door you, are greeted by a clean fresh aroma. It was all through the hotel. Loved it!
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay!

Our stay at Comfort Inn was very comfortable was wonderful! Could not have asked for better service and comfort. Will definitely stay there again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

My girlfriend and I were in town visiting a friend for his birthday and decided to get a rum for the night. Comfort Suites was a super comfortable and clean hotel. We will definitely be back.
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!

This is a brand new hotel and a great location off the interstate. The room was very spacious. The beds were very comfortable. There were plenty of pillows but having a couple firm pillows plus the soft would have made this a perfect stay! The breakfast was very good. The staff were very helpful and pleasant.
Stayed 1 night in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted with a smile and it was rather late and we were very surprised at how spacious the room was. It was very clean and very quiet you couldn’t hear doors slamming or people talking in the hallway. We didn’t have time to eat breakfast but our friends said it was very good. We will definitely stay there again next year.
Stayed 1 night in Mar 2025

6/10 Okay

Rick

Liked: Cleanliness
Disliked: Property conditions & facilities

New hotel but going downhill rapidly

Stayed for one night last November and one night in March. First time, everything OK - this time, not so much. Bathroom toilet was loose and rocked side to side. Fire alarm went off at 5:10 am for no apparent reason. I mentioned this to the desk clerk that morning when we checked out and she was unapologetic and quite surly.
Stayed 1 night in Mar 2025

10/10 Excellent

Deneen

Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is a cut above, because the gentleman who runs it truly cares.
Stayed 1 night in Mar 2025

10/10 Excellent

Olwyn Dale

Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing

This hotel came up top of the list using the "pet friendly" filter, so we booked as my friend has a service dog. They informed us second day that they were NOT Pet Friendly, demanded either certified proof our dogs were Service dogs or pay a $50 damage fine. I showed the manager on my phone doing a search with "pet friendly" filter and their hotel came up first on the list, she insisted sonething was wrong with my filter, that they were setup on your site as not being pet friendly. We saw 3 other dogs there that were not service dogs. Also the lobby and halls had a very strong, perfumy odor which gave my friend a migraine headache and upset stomach. Breakfast was ok, nothing special. Beds were comfortable, nice, clean, newer place. Receptionist at check-in was unkind, not the least bit friendly.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charito

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was great facility.
Stayed 2 nights in Feb 2025

10/10 Excellent

Libby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2025

10/10 Excellent

Gertrude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. The staff was friendly and helpful, especially the gentleman in the breakfast room. He went out of his way to see that guests had everything they needed. Additionally, he offered to make us eggs over medium and loaded has browns, which were yummy😋 We didn't have a car so getting around on an icy, snowy night was a bit limited. There are a good choice of restaurants around though if you have a car and, I managed to find a Culvers and McDonalds, which are feet away from the hotel. Finally, the rooms are huge and clean. We would definitely stay again if we return to the area.
Stayed 1 night in Feb 2025

8/10 Good

Benjamin

Stayed 1 night in Feb 2025

8/10 Good

Darrah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. There's plenty of dining options nearby. Very accessible to the hwy.
Stayed 1 night in Feb 2025

10/10 Excellent

Tisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025