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Comfort Suites

2.5 star property

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Photo gallery for Comfort Suites

Exterior
Lobby
Exterior
Reception
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included
$107
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
421 Commerce Road, Richmond, IN, 47374
  • Richmond Mall
    ‪3 min drive‬
  • Earlham College
    ‪10 min drive‬
  • Wayne County Fairgrounds
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 486 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(54 reviews)
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(27 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Suites

Richmond hotel with indoor pool
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Comfort Suites offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites features an indoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Comfort Suites is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Built in 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Property Registration Number in484

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel
Comfort Suites Richmond
Comfort Suites Hotel Richmond

Comfort Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 573 reviews
Rating 8 - Good. 68 out of 573 reviews
Rating 6 - Okay. 26 out of 573 reviews
Rating 4 - Poor. 13 out of 573 reviews
Rating 2 - Terrible. 11 out of 573 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Stayed 1 night in May 2025

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had it not been for the horrible customer service, I would have given a much better rating. I booked a king bed suite but was give a room with two queen beds. When I went back to the front desk, the gentleman was nothing short of rude and disrespectful. No apologies, no explanation other than the rooms were on a “first come first serve basis” and that’s “just how it is”. The hotel was very clean and had a nice breakfast. Again, I would have given a better rating but they certainly need to train their staff better on how to treat their guests. I can’t say enough how much the lack of consideration and respect for guests was, it really soured our stay. And we never did get the king bed suite that we booked months in advance. Very disappointing
Stayed 3 nights in May 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt newly remodeled. Great breakfast! Friendly staff! Beautiful, luxurious room. Wheelchair accessible room! Was absolutely great!
Stayed 1 night in May 2025

8/10 Good

Misty

Stayed 1 night in May 2025

10/10 Excellent

Lukasz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2025

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with every aspect of our stay. The hotel was beautiful, bright, and clean. The rooms were large and well appointed. The morning breakfast offered a wide range of choices. It will definitely be my go-to when visiting my daughter in Richmond!
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. The young lady who checked us in and out was very pleasant. The guy working the front desk later was very helpful.
Stayed 1 night in May 2025

10/10 Excellent

Camby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

Adele Newhouse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and cleaned. Beds comfortable. The bathroom is large and stylish. Staff very friendly and courteous
Stayed 1 night in May 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice property
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific facility and staff !!
Stayed 4 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Richmond is a pretty quiet town and a college town, so the only things we saw that you can really do is drink. If there was something we missed about it that would be unfortunate, but the local food was pretty great and they had several common restaurant chains if you aren’t looking for something state/richmond specific. The mall is also lacking which was sad to see. The hotel itself was also really nice and cozy. We didn’t have any issues checking in or out.
Stayed 3 nights in May 2025

10/10 Excellent

Chad

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Janan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast semi ok. Mostly standard. Coffee not ao great. Blueberries to use in waffles, nice but chewy, probably frozen. Juice option was only in a pull type cup. Room was nice and clean. Bed and pillows very comfortable.
Stayed 1 night in May 2025

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in May 2025

4/10 Poor

Catherine

Stayed 1 night in May 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just passing thru

This hotel is only a couple years old so it was very nice. The staff was very accommodating. We stayed only 1 night as we were passing through so I always look for lower price hotels with good ratings and this hotel was a great find..
Stayed 1 night in May 2025

10/10 Excellent

V Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay

The rooms are very spacious and comfortable. The hotel is very new and has a nice lobby and sitting area. The outdoor space is also very nice.
Stayed 2 nights in May 2025

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Qiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

The hotel was very lovely and updated! The stay was very enjoyable from the moment we checked in to the moment we checked out! The young lady at the front desk was so kind and friendly! The room was very cozy and updated! The continental breakfast had a lot of choices and everything was hot! The overall stay was fantastic!
Stayed 1 night in May 2025

10/10 Excellent

Stacee, WESTMINSTER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. Staff is friendly. Room and bathroom are nice size. Would definitely stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Friendly staff. Clean hotel. Convenient location
Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway
Stayed 1 night in May 2025