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Courtyard by Marriott Richmond Northwest

3.0 star property

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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Gym
  • Parking included
  • Laundry
$112
includes taxes & fees
Sep 7 - Sep 8

Explore the area

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3950 Westerre Pkwy, Richmond, VA, 23233
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(35 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 480 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(14 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Courtyard by Marriott Richmond Northwest

3-star Richmond hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Weekly housekeeping is available.
Courtyard by Marriott Richmond Northwest offers 154 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Courtyard by Marriott Richmond Northwest features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1927 square feet (179 square meters) include conference space. This Richmond hotel also offers a terrace, complimentary newspapers in the lobby, and a fireplace in the lobby. Onsite uncovered self parking is complimentary.

Courtyard by Marriott Richmond Northwest is a smoke-free property.

The Bistro - This bistro specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 1,927 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 22 2024 to August 22 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Courtyard Marriott Northwest Hotel Richmond
Courtyard Marriott Northwest Richmond
Courtyard Marriott Richmond Northwest
Courtyard Northwest
Courtyard Northwest Richmond
Courtyard Richmond Marriott
Courtyard Richmond Northwest
Marriott Richmond Northwest
Courtyard Marriott Richmond Northwest Hotel
Richmond Courtyard Marriott
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard by Marriott Richmond Northwest Hotel
Courtyard by Marriott Richmond Northwest Richmond
Courtyard by Marriott Richmond Northwest Hotel Richmond

Courtyard by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 804 reviews
Rating 8 - Good. 225 out of 804 reviews
Rating 6 - Okay. 74 out of 804 reviews
Rating 4 - Poor. 28 out of 804 reviews
Rating 2 - Terrible. 29 out of 804 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sheila

Disliked: Cleanliness, amenities, property conditions & facilities
The stall shower was ridiculously made; one door doesn’t open at all; other is narrow plus shower stall dirty. The pillows and mattress awfully soft. Marriott Courtyard doesn’t give u fresh towels until your 5th day! Truly unacceptable for a high end courtyard. Would not recommend.
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness

New management needed

Had the unexpected rude interaction with the floor manager been normal oppose to aggressively belligerent i would have given 4 stars. Everyone was nice and acoomadating there. I asked one simple question for clarification and maybe she was having a bad day but she went into a ghetto unprofessional rant til i still calmly explained i was a gold member and began recording then she understood my simple question and became sooo nice. Never experienced that ay any Marriot or other hotel for that matter. Especially since it wasn't a question that even warrented any sort of offense to be taken...🤔
Stayed 14 nights in May 2025

8/10 Good

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Charles

Liked: Cleanliness, room comfort
Disliked: Staff & service

Hello ??? Anyone ???

Never replied to lost item request. Hotel was going through renovations no one mentioned making it noisy.
Stayed 1 night in May 2025

10/10 Excellent

Legacy

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place in general i always come here for the most part the people are so kind and helpful and very friendly..
Stayed 6 nights in May 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Tami

Disliked: Cleanliness, property conditions & facilities

Under construction

If I had known about the construction I would have chosen a different hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Kenya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Quick easy check in process.
Stayed 1 night in Apr 2025

8/10 Good

Tony

Disliked: Staff & service
The rooms were great..Just the lobby was messy and under construction…It will be great when they finish..
Stayed 1 night in Apr 2025

10/10 Excellent

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with nice staff
Stayed 1 night in Apr 2025

2/10 Terrible

anastasia

Liked: Staff & service
Disliked: Cleanliness
Air conditioner did not work in room. Front lobby and hall under construction but no one told us ahead of time.
Stayed 1 night in Apr 2025

10/10 Excellent

Rita

Stayed 7 nights in Apr 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Under remodeling

Under remodeling. Bathroom fan very loud without cover and dropping lint. Sliding door not closing properly and charging me incidental fee of $20 to be investigated
Stayed 1 night in Apr 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The first floor and lobby are under construction. The second floor was completed.
Stayed 2 nights in Apr 2025

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bloodstain on the comforter is unacceptable. Then not cleaning the room when asked. Finally, after 6:30, staff stripped the bed and left the bed unmade with sheets folded on top. We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.
Stayed 2 nights in Apr 2025

8/10 Good

Karen

Stayed 2 nights in Mar 2025

6/10 Okay

Jeffrey

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel was in disrepair awful
Stayed 1 night in Mar 2025

2/10 Terrible

MANISH

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in the hotel for 2 nights and to our surprise the hotel does not offer any room service after first night including no towels change or any other room service. Completely unheard off based on my last 20yrs staying in hotels around the world including US. Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny. There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time. I will definitely not recommend this hotel to anyone.
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely lovely.
Stayed 1 night in Jan 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rukmaiah

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024