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Embassy Suites by Hilton Richmond

3.5 star property

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Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock
Bar (on property)
Lobby
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 600 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

About this property

Embassy Suites by Hilton Richmond

Richmond hotel with 2 restaurants
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

Embassy Suites by Hilton Richmond features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast on weekdays as well as a complimentary manager's reception daily. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Richmond is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 469 out of 1002 reviews
Rating 8 - Good. 203 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 93 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Stayed 1 night in Nov 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Philip

Traveled with partner
Nice breakfast
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Ice breakfast
Stayed 2 nights in Nov 2024

10/10 Excellent

Abby

Good nice
Stayed 8 nights in Dec 2024

8/10 Good

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay 12/16/2024
The photos showed a hot tub ,, the pool was closed , the sofa bed was not comfortable, the elevator was super slow, the hotel needs some maintenance, one door you couldn’t get in, no coffee in lobby ,
Stayed 4 nights in Dec 2024

6/10 Okay

Warrick

Stayed 3 nights in Oct 2024

2/10 Terrible

Amna

Stayed 1 night in Dec 2024

6/10 Okay

Sabrina

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here. Clean comfortable room; fantastic front desk personnel; free happy hour with beer, wine & spirits. Free breakfast. Had a great strip steak dinner. Excellent food. Definitely stay here if traveling to or through the Richmond/Henrico area.
Stayed 1 night in Dec 2024

6/10 Okay

Terry

Liked: Staff & service
Plumbing was back up and ac unit did not work .
Stayed 1 night in Dec 2024

6/10 Okay

SHANELL

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Check in was a nightmare with over an hour to get our room… staff on reception were understandably stressed but uncommunicative- eye contact the offer to take a seat and be called when they’re ready and a sincere apology would have gone a long way
Stayed 1 night in Nov 2024

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean rooms
Stayed 2 nights in Dec 2024

4/10 Poor

elica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On different days I was there the were roaches, there was no other rooms available I would not Be able to go another , it was reports nothing was done just a message will be sent to managers
Stayed 3 nights in Dec 2024

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and clean
Stayed 1 night in Aug 2024

4/10 Poor

Shawna

Stayed 3 nights in Nov 2024

10/10 Excellent

Torri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Mashonda

Stayed 2 nights in Nov 2024

4/10 Poor

DarNasia

Traveled with family and small children
Liked: Cleanliness, amenities
none
Stayed 1 night in Nov 2024

10/10 Excellent

LuvVon

Liked: Cleanliness, staff & service, property conditions & facilities
There is a generous breakfast buffet option with hot options like, eggs, french toast, bacon, sausage, fruit, breads and dairy items. There is an evening reception from 5:30-7:30 pm with snacks and drink options for a light happy hour. The suite was spacious and well appointed and the property felt modern and upscale. The fitness center was out dated with faulty equipment and the pool was broken, but other than that, it was a great stay! I will be returning to this property the next time I’m in the Richmond area.
Stayed 4 nights in Nov 2024

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, room comfort
I will start with the good. The staff were very kind. The breakfast was awesome. Omelettes made to order, pancakes, coffee, orange juice, English muffin, bagels, scrambled eggs, bacon, sausage, fruits, cereal oatmeal, everything. There was a person who was constantly picking up the dirty dishes and with a smile and conversation. The room was perfect with a door that separated the living from the bedroom. Wonderful idea. Smart TV with numerous channels. Complimentary drinks during happy hour and a bar till 10:00 PM. Now for the negative, on the first night the shower in our room backed up. My husband went down to the front desk to advice them. Quite awhile passed and we were due at our families for dinner but we hadn't been able to shower. I called the front desk from the room and advised them that noone had shown. Within 10 minutes someone was there to clear the back up. The next day the toilet in the room was backed up. This time it didn't take too long for someone to clear the back up. The ice machine apparently leaked a lot of water and our room was next to it. The next day the carpet smelled and the smell was going into the room. At this point I didn't bother saying anything because I didn't want to have to change rooms. Out of 4 elevators only 1 was working. Thankfully by Thanksgiving they had 2 more up and running. The hotel had a cruise vibe with the rooms inside facing down to the atrium. I would stay there again, I would. All in all it was a good stay
Stayed 5 nights in Nov 2024

10/10 Excellent

Samantha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 2 nights in Oct 2024

6/10 Okay

ridha

Traveled with family
Liked: Cleanliness, staff & service
The staff is really good The bathroom is too small and to move inside The pool is not clean and cold The spa was clised
Stayed 2 nights in Nov 2024