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Embassy Suites by Hilton Richmond

3.5 star property

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Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪3 min drive‬
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.4 out of 10
Very good
(64 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

7.8 out of 10
Good
(33 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • 600 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (2701)
$152 nightly
The price is $152 total
includes taxes & fees
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Richmond hotel with 2 restaurants
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Embassy Suites by Hilton Richmond features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast on weekdays as well as a complimentary manager's reception daily. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Richmond is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 461 out of 1004 reviews
Rating 8 - Good. 199 out of 1004 reviews
Rating 6 - Okay. 145 out of 1004 reviews
Rating 4 - Poor. 101 out of 1004 reviews
Rating 2 - Terrible. 98 out of 1004 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ayanna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’m just going to say that the 7.8 that it is currently rated by guests is incredibly generous. So many issues - from cleanliness to facilities to customer service. The only good thing about the stay was the quality of the breakfast. Natesha did her best to support as a member of the front desk team, but the issues were beyond her control. We were compensated with some points to our Honors account, which was nice. I just want to ensure that other potential customers are clear about where they are staying.
Stayed 2 nights in Mar 2025

2/10 Terrible

Courtney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirtyyyyy and that is the nice way to put it
Stayed 1 night in Mar 2025

4/10 Poor

Arne, Winston Salem

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs maintained….dated bathrooms, broken elevators and even rusted/rotting bathroom door frames. Elevators always broken. Staff and breakfast were great, but won’t stay again as kind of gross. Need to invest in property. Stay at Courtyard in Scotts Addition instead.
Stayed 2 nights in Mar 2025

10/10 Excellent

bob

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2025

6/10 Okay

Contessa, Washington

Traveled with family and small children, Business traveler
Liked: Staff & service
The fact that it is a fairly large hotel with very small elevators, one which was out of order and we were told that it is always out especially during their weekend rush, was horrible. Their happy hour wasn’t so happy as we had timeframes for the events we were in town for and the lines were so long that we couldn’t enjoy that on either days. The indoor pool was a nice sight to see but the water was ice cold making it not comfortable to relax. They have a sauna room but not hot tub which probably would have made the experience better. The staff was super friendly and helpful as much as possible so we appreciated their assistance.
Stayed 2 nights in Mar 2025

6/10 Okay

Robert

Stayed 1 night in Mar 2025

2/10 Terrible

Vickie B

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Vickie B

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid !

Absolutely miserable ! Hotel was packed and 2 out of 4 elevators were broken. Spent so much time waiting for elevator , taking stairs or riding up so I could go down ! First night my room was at 76 and I was sent a fan and told to open sliding door. 2nd night they sent someone to work on ac. When I left Sunday at11 the thermostat was on 56 and temp was 71 in room !
Stayed 2 nights in Mar 2025

10/10 Excellent

Gordon

er
Stayed 1 night in Mar 2025

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Philip, Happy Valley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the room layout, decor and the hotel amenities. We didn’t like the HVAC not working, the mirror in the room being smeared with a dirty cloth, the dirt and large dead bug in the sliding door track. The hotel overall feels dark. Poorly lit.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Exceptional. Staff was very friendly and courteous. The exterior is a little outdated but overall we enjoyed our stay. I would stay here again.
Stayed 2 nights in Mar 2025

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The suite was in poor condition, paint falling off of hallway ceiling between living/kitchen area to bedroom. Trim in bathroom was dented and broken. Looked like maintenance had not touched the room in years. When calling front desk about conditioner for the shower I was told “what you have in the room is what you got” even though they didn’t refill any of it before our stay. As far as embassy suites hotels go this one is one of the lowest class ones I’ve ever been too.
Stayed 1 night in Mar 2025

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. Room was too warm and AC was not working for winter. Kids were running all through property unsupervised and hotel didn’t stop it. 2 of the 4 elevators didn’t work. Place wasn’t up to Embassy Suites standards. It’s a dump. When I called the front desk to complain, I was told that these conditions were listed on their website. It was not - she lied. Do not stay here!
Stayed 1 night in Mar 2025

10/10 Excellent

DAVID

Stayed 1 night in Mar 2025

2/10 Terrible

Willetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No heat in the room until the second day. I was promised blankets thag never came.
Stayed 2 nights in Feb 2025

4/10 Poor

Pablo

Stayed 1 night in Feb 2025

10/10 Excellent

Natarsha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Patrice

Stayed 2 nights in Dec 2024

8/10 Good

Latasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a decent stay our room was nice and spacious but the elevators kept going out and walking the stairs to the 8th floor was a lot.
Stayed 2 nights in Feb 2025

4/10 Poor

Jeremy

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness

Disappointing Experience - Overbooked & Dirty

I booked a King room well in advance, expecting a comfortable stay. However, upon arrival, I was told that the hotel had overbooked and my reserved room was no longer available. Instead of the room I paid for, I was given a double queen. The staff offered little in the way of an apology or compensation, acting as if this was just standard procedure. After a long day of travel, the last thing anyone wants is to deal with unexpected changes—especially when the downgrade wasn’t reflected in the price. To top it off, the room was below average and dirty. The ceiling was chipping and the bathroom was something dated in the late 80’s. If you’re considering this hotel, be aware that your reservation doesn’t seem to guarantee the room you actually book and I’d await renovations before paying the price. Extremely disappointing and will not be returning. The fact that Hilton signs off on this location makes me question my next stay with them.
Stayed 1 night in Feb 2025

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Katrina

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated and Everything Broken

Literally everything was broken, the elevators, pool, sauna and heat/ac. My family all stayed here for a baby shower bc we wanted a pool for our nieces and nephews. When we checked in Friday it said it would be ready Saturday. When we came back Saturday there was a sign saying 3 pm Sunday and when we left today the sign was still up. There was a security guard working the evening we were there but instead of stopping the young children who were running around the hallways until 3 am he was focused on making sure you weren’t eating anywhere you weren’t allowed to. We were fine moving out of their restaurant, which was just the atrium, but then we were told to leave the pool area where the waitress told us we could take outside food. I wouldn’t be so bothered if the security guard had not been so focused on us but not the young sports team making noise until 3 am.
Stayed 2 nights in Feb 2025

8/10 Good

Maureen

Traveled with partner
Liked: Staff & service
Room was fine, except the bathroom. All the door and wall hooks fell off; the shower floor didn’t drain for 20 minutes, and the sink didn’t have a stopper. But the breakfasts were abundant and healthy. Staff were all super nice and friendly.
Stayed 2 nights in Feb 2025