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Embassy Suites by Hilton Richmond

3.5 star property

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Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Lobby
Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 600 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (2669)
The price is $135
per night
$157 total
includes taxes & fees
May 22 - May 23
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Richmond hotel with 2 restaurants
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

Embassy Suites by Hilton Richmond features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast on weekdays as well as a complimentary manager's reception daily. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Richmond is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 467 out of 1002 reviews
Rating 8 - Good. 199 out of 1002 reviews
Rating 6 - Okay. 141 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 94 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Monica

Disliked: Staff & service
Booked a 2 queen bed. Said they only had a king. Was there with my 2 grown men sons I had to sleep on a roll away bed. So uncomfortably. Had fruit flies in the room.
Stayed 1 night in Feb 2025

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
The handicapped room I was assigned to (RM 217) had an elevator bank nearest the room that was not working thru my stay (the two of us walk with canes). Also, there were bugs flying around in the hotel & the room. At 4:55 AM on 2/1/25, the fire alarm went off, fire department did not respond. Went back to the room 20 minutes later. Cold air circulated in the restaurant area and had to wear my fur coat to stay warm.
Stayed 1 night in Jan 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the welcome Happy Hour and the hot breakfast. The staff was friendly and helpful. The room was quiet and comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Angela L

Stayed 5 nights in Nov 2024

10/10 Excellent

Frank

Stayed 3 nights in Jan 2025

2/10 Terrible

brandy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property construction must have only been for the lobby and bar areas. The rooms are still not upgraded, dirty, bottom of the bathroom doors panel wood is falling off because the shower wets the doors so definitely potential for mold. Tv panels falling a part. I had to change rooms and the next one wasn’t great either. I would never stay here again!
Stayed 2 nights in Jan 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

bethanne

Liked: Cleanliness, staff & service
The heating/cooling system was broken and our rooms weren't below 78 degrees. Slept with the balcony door open. Bed was comfortable and clean
Stayed 2 nights in Jan 2025

2/10 Terrible

ASHLEY

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First thing I noticed was the elevators were not working I had several bags and had to wait a long time until the elevator that was working come. Then I got to my room and noticed it was really hot and my air conditioner would not come on. I wanted to warm up food there was not plate in the microwave to do so. On top of all of this there were several gnats in my room it almost ruined my daughter's birthday cake and pizza. I WILL NOT BE RETURNING.
Stayed 1 night in Jan 2025

2/10 Terrible

Chiara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was the worse
Stayed 1 night in Jan 2025

4/10 Poor

Brian

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
They could not turn off the heat, it was 86 in the rooms and you needed to open the balcony to cool the room. No regular coffee for the room…..even at front desk. They only had decaf. The coffee creamers in the room were bad. Hospitality hour was average at best. Crackers and cheese. Free beer choice was only bud light ($5 for very thing else). Cocktails were ok.
Stayed 1 night in Jan 2025

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I am not sure if there are smoking rooms in the hotel or not, however the smell from the ac unit was very bad. The dust that was in the room was so bad, I woke up with a migraine and very goopy eyes. When the sun came through the curtains you could see how much dust was coming in. The ac/heater unit was also not functioning properly. Overall it was clean, but it was not a good time waking up with all the dust/dander
Stayed 2 nights in Oct 2024

10/10 Excellent

Itarsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Alore

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2024

8/10 Good

Jojo

Stayed 1 night in Jan 2025

2/10 Terrible

Maksim

Traveled with family
Stayed 1 night in Dec 2024

6/10 Okay

Susan

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service
Breakfast is wonderful with great variety and good food. Rooms need updating. We requested new towels 3 times before we finally received them over 8 hours later. Maid service was offered by the front desk, but they never came. Staff was very friendly, but didn’t follow through. Very disappointing stay.
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay.

It was a decent stay although the boiler issue made it hard to be fully comfortable. I understand it’s an older system but made it hard to sleep bringing sinus issues. I would hope the system would get updated to accommodate year round temperature.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tasheena

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Farkhad

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We was family of 4 it was fine
Stayed 1 night in Dec 2024

2/10 Terrible

Natisha

Traveled with family
Disliked: Amenities, property conditions & facilities
THIS STAY WAS BY FAR THE WORST STAY I EVER HAD AT THE EMBASSY SUITES HOTEL. THEIR WASNT AC IN THE HOTEL UNIT WE HAD TO SLEEP WITH PATIO DOOR OPEN WITH NO SCREEN NOW ME AN MY FAMILY IS SICK OUR KIDS WERE IN THE LIVING ROOM THEY WAS SO HOT, WE HAD TO REQUEST FOR NEW LINEN THE SLEEP SOFA LINEN WASNT CHANGED I WILL NOT BE STAYING AT THIS HOTEL AGAIN 3/10 STARS
Stayed 1 night in Dec 2024

10/10 Excellent

Brenda

Stayed 1 night in Dec 2024

2/10 Terrible

Andrea

Traveled with family
Disliked: Amenities, property conditions & facilities
Elevator was jumping and hurt my knee. No HVAC control in room. Room was hot and we could not do anything about it. More like a motel now rather than a hotel. Very disappointed in how much this property has gone down.
Stayed 1 night in Dec 2024

6/10 Okay

Marija

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There is a lot of positives to this property but sadly it seems as though they may have run out of money to maintain it. Positives- an evening reception with free drinks and snacks, a beautiful free breakfast, large suites and spacious living room areas in them, and friendly staff. Negatives- not very clean, items still in our room’s trash can, the pool was very green and smelled bad.
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Stayed 4 nights in Nov 2024