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Embassy Suites by Hilton Richmond

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Lobby
Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Room service
  • Bar
  • Pet friendly
  • Parking available
  • Pool

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Shops at Willow Lawn
    ‪5 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(4 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.4 out of 10
Very good
(61 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(30 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.8 out of 10
Excellent
(3 reviews)
  • 600 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot Tub
Breakfast included
Pet friendly
4.8 out of 5, Exceptional, (2580)
The price is $119
per night
$138 total
includes taxes & fees
Feb 3 - Feb 4
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Richmond hotel with 2 restaurants
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision.

Embassy Suites by Hilton Richmond features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast on weekdays as well as a complimentary manager's reception daily. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Richmond is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 213 out of 1004 reviews" "
Rating 6 - Okay. 134 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 88 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dexter

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The lady works at omelettes station, she asked almost everyone to give her tip, the way she asked really rude.
Stayed 2 nights in Sep 2024

4/10 Poor

Holly

Property is very dated. Room AC didn’t work and would go no lower than 76 degrees.
Stayed 2 nights in Oct 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Kervin

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Central Air and elevator was out of service
Stayed 2 nights in Oct 2024

4/10 Poor

Richard

Disliked: Property conditions & facilities
The air conditioning was off the whole time. The elevators were out most of the time. The hot water was boiling from the faucet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tynieca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was super nice but the elevators need some updating…they were scary and slow. I did love the room and the sitting area!
Stayed 1 night in Aug 2024

10/10 Excellent

Tykeera

Liked: Cleanliness, staff & service, property conditions & facilities
Natasha was so nice & kind .. & made me stay terrific !!
Stayed 2 nights in Oct 2024

6/10 Okay

LaShaughnessy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was rather warm in Virginia, the staff cut off the AC units. We were told something about a "Indian summer" and they will not turn the units back on. We were told that we could open the windows and we could get a fan from customer service. The rooms were very uncomfortable!!
Stayed 2 nights in Oct 2024

2/10 Terrible

stephanie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

4/10 Poor

Georgia

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately the AC was out, so although it worked at night being cool during the day or morning it was extremely warm in the room. Some people received box fans, I was unaware about. We stayed on the 8th floor. One night only two of the four elevators worked and then the second night only one of the four elevators worked so taking the steps was the only option at times. The manager processed a refund for one night but it was brutal. Came in town for a wedding so had no time to change to a different one.
Stayed 2 nights in Oct 2024

8/10 Good

Lori

Liked: Cleanliness
Hotel had no AC. The front desk informed me at check in that it was turned off for the season, in October in Virginia? It’s going to be in the upper 70s next week! Seems unrealistic that AC cannot be accessed if temps necessitate.
Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Caleb

Stayed 1 night in Sep 2024

10/10 Excellent

Charles, Blaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts were well organized, plentiful and great variety, well-serviced. Dining area was clean and well-monitored for keeping cleanliness standards high. Suite was well maintained and stocked. Front desk staff were polite, efficient, and friendly. I particularly commend Annette for her superb attention to assist us in finding destinations that we were able to find in and around Richmond, VA. Hats off to Annette!! Thank You for an enoyable stay! C C CALLOW
Stayed 3 nights in Oct 2024

6/10 Okay

heather

Traveled with group
Disliked: Property conditions & facilities
I had to sleep with the balcony door open as there was no air conditioning. Totally unsafe & health concern.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ashleigh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few areas in the public spaces that look like they need a little TLC such as handrails. The reception was substantially less than I have experienced in past stays at other embassy suites properties
Stayed 1 night in Oct 2024

6/10 Okay

Michael, Laurel

Traveled with group
Liked: Staff & service
Hotel was okay. Heat was on in the property and the air could not be cut on. Left rooms really hot. We were told to open our windows to cool our rooms.

2/10 Terrible

Wylisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
We drove 13 hours to the hotel only to be told we don’t have a room and we paid for the room. Very upsetting that we couldn’t be placed in a sister hotel it was just like oh well next in line.
Stayed 2 nights in Oct 2024

2/10 Terrible

Shanika

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed with the quality of my stay this property air conditioner was not working and the temperature in the room was unbearable to withstand.
Stayed 2 nights in Oct 2024

2/10 Terrible

Kay

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
There was no air conditioning in the entire hotel. We were told Expedia could call and they would authorize a refund. I have been trying for 3 days to get a refund from Expedia. We had to check in to another hotel. Beware of Expedia and Embassy Suites
Stayed 3 nights in Oct 2024

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience! All of their staff were friendly and the bar experience was nice!
Stayed 2 nights in Oct 2024

2/10 Terrible

Marquisha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty bugs in the bathroom and got in my food
Stayed 2 nights in Oct 2024