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Extended Stay America Select Suites - Richmond - West End - I-64

2.5 star property

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Photo gallery for Extended Stay America Select Suites - Richmond - West End - I-64

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets
Lobby
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
10961 W Broad St, Richmond, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Extended Stay America Select Suites - Richmond - West End - I-64

Richmond hotel with in-room kitchens
Along with conference space, this smoke-free hotel has laundry facilities and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Select Suites - Richmond - West End - I-64 offers 142 air-conditioned accommodations with complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Extended Stay America Select Suites - Richmond - West End - I-64 features a vending machine, laundry facilities, and express check-out. Wireless Internet access is complimentary. This Richmond hotel also offers a front-desk safe and an elevator. Onsite uncovered self parking is complimentary.

Extended Stay America Select Suites - Richmond - West End - I-64 is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Extended Stay America Richmond West End
Extended Stay America Richmond West End I-64
Extended Stay America Richmond West End I-64 Aparthotel
Extended Stay America Richmond West End I-64 Glen Allen
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Extended Stay America Richmond West End I-64 Hotel Glen Allen
Extended Stay America Richmond West End I-64 Hotel
Extended Stay America Richmond West End I 64
Extend Stay America Richmond
Extended Stay America Richmond West End I 64
Extended Stay America Suites Richmond West End I64

Extended Stay America Select Suites - Richmond - West End - I-64 Reviews

Reviews

6.0
Rating 10 - Excellent. 280 out of 1001 reviews
Rating 8 - Good. 140 out of 1001 reviews
Rating 6 - Okay. 126 out of 1001 reviews
Rating 4 - Poor. 178 out of 1001 reviews
Rating 2 - Terrible. 277 out of 1001 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Alice

Everything
Stayed 2 nights in Mar 2025

2/10 Terrible

Gustavo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon I arrived to check in they tried canceling my reservation telling me they were fully booked and couldn’t honor my reservation. After some back and forth, I was eventually given my room for the night. They tried to convince me that the room did not have working AC and would prefer not to give the room to me. Unfortunately, I had no other options or anywhere else to go so I told them I’d suck it up, I just needed a bed to sleep as I was exhausted from my travels. When I finally arrived to my room, surprise surprise, the AC worked just fine. The staff seemed to be having some type of personal party in the back and seemed bothered my arrival to check in. I will NEVER stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk person was helpfull. Easy check in process.
Stayed 1 night in Mar 2025

10/10 Excellent

Wazhma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 1 night in Mar 2025

10/10 Excellent

Jayson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 6 times visit in that hotel. Never dissatisfied. Even though their room was not upgraded but their service was awesome . All the employees i met so friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Fernando

Stayed 3 nights in Mar 2025

8/10 Good

Erin

Hard to see room numbers while driving around the building.
Stayed 1 night in Mar 2025

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not bad at all. Clean and hotel feel safe . No issues .
Stayed 1 night in Mar 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check process even though i didnt showed on time cause of flight delayed . But as helping way i was able to stayed at the hotel .
Stayed 1 night in Mar 2025

10/10 Excellent

Jayson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showed up at late had to wait couple of minutes cause lobby was closed . After 15 min someone came and help us to get in . I was very frustrated cause my reservation was canceled but tge person help me out . He called the manager and manager told him to gave me complimentary room for cheaper price . Finally i was able to have a room . Thanks for the help .
Stayed 1 night in Mar 2025

10/10 Excellent

Marshall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was quick and fast checkin process . No issues at all .
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Stayed 1 night in Mar 2025

10/10 Excellent

Fernando

Stayed 3 nights in Mar 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was quite. Staff was helpfull and a good listener. It was a very quick ckeck 8n precess . Thanks
Stayed 1 night in Mar 2025

10/10 Excellent

Wazih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for my daughter’s interview with VCU dental school. Hotel was clean and comfortable. The staff was very friendly! We really appreciated not having no hassles in an already stressful situation! Thank you for providing excellent service!
Stayed 1 night in Mar 2025

10/10 Excellent

Wazhma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and quick to respond to any needs/ questions/ requests. Stay was quite and comfortable. Ample parking and easy to find .
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently stayed at this hotel. I had a great stay. The beds are comfortable and allowed me to have a great night’s sleep. The hotel and rooms were clean. The location is a plus since it is near many stores and restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

marcus norman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

The property was terrible and roaches were everywhere. It took management a while to respond to me and I was extremely angry about the stay and request a full refund
Stayed 1 night in Mar 2025

2/10 Terrible

Denise

Traveled with family

My reservation was canceled without alternative.

My reservation was cancelled same day stating they were sold out. No other offer of accommodations were made. I booked another hotel hours before arriving and had to pay double the rate. Unacceptable.
Stayed 2 nights in Mar 2025

6/10 Okay

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
I have been locked out of my room because mubkey card stop working.
Stayed 3 nights in Mar 2025