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Extended Stay America Select Suites - Richmond - West End - I-64

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Select Suites - Richmond - West End - I-64

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets
Exterior
Property amenity
Lobby
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Reviews

5.8 out of 10

Popular amenities

  • Pet friendly
  • Kitchen
  • Air conditioning
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
10961 W Broad St, Richmond, VA, 23060
  • Short Pump Town Center
    5 min drive
  • Regency Square Mall
    7 min drive
  • Henrico Doctors' Hospital
    9 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    28 min drive

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Extended Stay America Suites Richmond Glen Allen Short Pump

Pet friendly
Parking included
Free WiFi
Air conditioning
3.1 out of 5, (387)
The price is $85
per night
$98 total
includes taxes & fees
Dec 14 - Dec 15
Extended Stay America Suites Richmond Glen Allen Short Pump

About this property

Extended Stay America Select Suites - Richmond - West End - I-64

Richmond hotel with in-room kitchens
Along with conference space, this smoke-free hotel has laundry facilities and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Select Suites - Richmond - West End - I-64 offers 142 air-conditioned accommodations with complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Extended Stay America Select Suites - Richmond - West End - I-64 features a vending machine, laundry facilities, and express check-out. Wireless Internet access is complimentary. This Richmond hotel also offers a front-desk safe and an elevator. Onsite uncovered self parking is complimentary.

Extended Stay America Select Suites - Richmond - West End - I-64 is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Extended Stay America Richmond West End
Extended Stay America Richmond West End I-64
Extended Stay America Richmond West End I-64 Aparthotel
Extended Stay America Richmond West End I-64 Glen Allen
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Extended Stay America Richmond West End I-64 Hotel Glen Allen
Extended Stay America Richmond West End I-64 Hotel
Extended Stay America Richmond West End I 64
Extend Stay America Richmond
Extended Stay America Richmond West End I 64
Extended Stay America Suites Richmond West End I64

Extended Stay America Select Suites - Richmond - West End - I-64 Reviews

Reviews

5.8
Rating 10 - Excellent. 219 out of 1050 reviews" "
Rating 8 - Good. 169 out of 1050 reviews" "
Rating 6 - Okay. 160 out of 1050 reviews" "
Rating 4 - Poor. 203 out of 1050 reviews" "
Rating 2 - Terrible. 299 out of 1050 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jeff

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Wazhma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Business traveler
Disliked: Cleanliness, amenities
Bugs & dirty!!! Horrible experience!!! I left!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Nice quite place and area . After cancelled my reservation i litellay showwd up at midnight but i made it . Hotel employee very helpful. My room was good and clean . No comments at all .
Stayed 1 night in Aug 2024

10/10 Excellent

Peng Y

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean parking and helpful front desk
Stayed 2 nights in Aug 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding purpose
Check in was good . Even though reservations got cancelled cause of flight but front desk person able to give me the room . Property was not bad , its seems like quit . Room was clean .
Stayed 1 night in Aug 2024

4/10 Poor

Brittany

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Edwin

Stayed 1 night in Aug 2024

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SATISFIED
MY RESERVATION GOT CANCELLED . BUT STILL FRONT DESK PERSON HELP ME FOR CHECK IN .MY FLIGHT GOT DELAY BUT THANKS TO FRONT DESK EMPLOYEE. ROOM WAS FINE AND CLEAN , SPECIALLY BED WAS COMFY
Stayed 1 night in Aug 2024

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Upon arrival, learned from a piece of paper tacked up in the lobby that breakfast is no longer available. Room was dingy, cabinetry in rough shape, refrigerator had rust. Bathtub had mold in the usual spots (under soap dish, etc.). Smoke detector battery was beeping low, but to their credit they replaced it within an hour or so. Microwave was clean, bed was simple, but comfortable, and clean.
Stayed 2 nights in Aug 2024

6/10 Okay

Ralph C

i have no comment
Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Huge rooms. Comfortable beds
Stayed 1 night in Aug 2024

2/10 Terrible

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
My Mistake Lost Customer
I accidentally booked the wrong day and didn't realize it until I received an email from Hotels.com asking me how my check-in was, then I realized I accidentally booked the wrong day, which was my mistake. I originally had a hotel room booked for the dates I needed but then then venue area changed so I need to cancel that one and rebook a new one closer to where I needed to be. Without realizing it, I thought the dates were the same from my earlier search, but I was wrong. The hotel would not help when I reached out to them the night I was booked for even though it was the wrong day, they would not let me just change my reservation for the next day, because I still needed a room for August 3-4 and not 2-3, which is poor customer service and all I received was excuses that it was locked and to call the next day and talk to Yasir, which was no help at all. I will not book with them again and will share with my other friends who do a lot of traveling for sports.
Stayed 1 night in Aug 2024

4/10 Poor

Edmund

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room very outdated, dirty in places. Missing smoke alarms. Room had smell of stale cigarette smoke
Stayed 1 night in Aug 2024

2/10 Terrible

Kristian

Stayed 1 night in Jul 2024

2/10 Terrible

Mike

Disliked: Cleanliness, amenities, property conditions & facilities
I selected this hotel because I was looking for a basic hotel room to grab a good nights sleep while traveling. I’ve had good luck with this brand in the past but my luck ran out on this trip. From the moment I opened the door to room 309 I knew I had made a mistake. The stench of cigarette smoke and cheap air freshener was so strong that my throat hurts from breathing it in. The overall condition of the room, from the stained carpets to the broken bathroom cabinet door, made this $120 a night hotel the worst night I’ve spent on the road in 25 yrs of travel. I will not be staying at this brand again. Don’t waste your money!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to come on time but front desk person accommodate me at 3 am . Its was a quiet place Even though its a exterior property . Room was clean and bed was good . Not a bad a stay for one night .
Stayed 1 night in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was awful
Stayed 1 night in Jul 2024

2/10 Terrible

Sophia

Stayed 4 nights in Jul 2024

2/10 Terrible

Ashlee

Disliked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Roger

Stayed 1 night in Jun 2024

6/10 Okay

Yama

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024