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Graduate by Hilton Richmond

4.0 star property

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Photo gallery for Graduate by Hilton Richmond

Reception
Lobby
2 restaurants, breakfast served
2 restaurants, breakfast served
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Breakfast available
  • Parking available
$177
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
301 West Franklin Street, Richmond, VA, 23220
  • Place, Virginia Commonwealth University
    ‪2 min walk‬
  • Place, Altria Theater
    ‪5 min walk‬
  • Place, Greater Richmond Convention Center
    ‪11 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible Bathtub

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible Bathtub, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Corner

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Roll-in Shower, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Roll-in Shower

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Roll-in Shower

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Graduate)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Graduate)

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed (Graduate)

Family Suite, 1 King Bed (Graduate) | Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 1 King Bed (Graduate)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Graduate)

Room, 1 King Bed, Corner (Graduate) | Living area | 42-inch TV with cable channels, iPod dock

Room, 1 King Bed, Corner (Graduate)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Graduate)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Graduate)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed (Graduate)

Studio Suite, 1 King Bed (Graduate) | Living area | 42-inch TV with cable channels, iPod dock

Studio Suite, 1 King Bed (Graduate)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Graduate)

Room, 2 Queen Beds (Graduate) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Graduate)

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Omni Richmond Hotel

About this property

Graduate by Hilton Richmond

4-star hotel in Downtown Richmond
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a rooftop terrace. WiFi in public areas is free. Other amenities include valet parking, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
Graduate by Hilton Richmond offers 205 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and an arcade/game room. Parking is available onsite for a surcharge.

Graduate by Hilton Richmond is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Brookfield - This restaurant serves breakfast, dinner, and light fare.
ByrdHouse - This restaurant serves dinner and light fare. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 37 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 3 to 20 per person
  • 2 restaurants

Restaurants on site

  • Brookfield
  • ByrdHouse

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 16 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 28 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Parking area
  • Select guestrooms

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 3.00 to 20 per person
  • Valet parking fee: USD 37 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

Property is also known as

Graduate Richmond Hotel
Graduate Richmond
Graduate by Hilton Richmond Hotel
Graduate by Hilton Richmond Richmond
Graduate by Hilton Richmond Hotel Richmond

Graduate by Hilton Richmond Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 738 out of 1357 reviews
Rating 8 - Good. 279 out of 1357 reviews
Rating 6 - Okay. 193 out of 1357 reviews
Rating 4 - Poor. 93 out of 1357 reviews
Rating 2 - Terrible. 54 out of 1357 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

lisa

Stayed 1 night in Jun 2025

8/10 Good

Dar

Traveled with family
Liked: Cleanliness, staff & service

Nice stay.

It was a good stay. It’s in a great location for any business af VCU. Easy walking distance. Hotel is dated and a little old. Dust in the corners and behind furniture. Good hotel, not great.
Stayed 2 nights in Jun 2025

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
clean and friendly staff.
Stayed 3 nights in Jun 2025

8/10 Good

ROSLYN

Business traveler
Liked: Property conditions & facilities
Lamps, picture frames and air vents were dusty. Some cleaning details were missed. Unfortunate the pool is closed.
Stayed 2 nights in Jun 2025

6/10 Okay

Molly

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities

Hilton can do better

The hotel was undergoing some renovations, but not sure what they are doing as it didn’t affect our room. The room was dated with cheap furniture, worn faux leather headboards, mismatched decor, no coffee pot in the room and no complimentary coffee in the lobby (black coffee is $5). The manager did comp our coffee because we called that our toilet ran and although they promised to send maintenance, they never did. I have stayed in many Hilton hotels, but will avoid them in the future if they choose to nickel and dime you for everything. Staff was friendly and welcoming to all.
Stayed 1 night in Jun 2025

4/10 Poor

Erin

uUfortunately, the building was hit by lightning the night before we arrived knocking out the elevator service. This led to long delays getting an elevator. You would have to call down to the front desk and sometimes they wouldn’t answer. However, they advertised a pool which was decommissioned and a rooftop bar that was small and overcrowded. The bed was fine and room quiet for overall.
Stayed 3 nights in Jun 2025

2/10 Terrible

Carol

Traveled with family
Disliked: Amenities, property conditions & facilities
The worst hotel experience I have ever had. First, there was supposed to be a pool open and there was not. I would have chosen another hotel had I known. The room was grimy. There were very few electrical outlets (who does that in today's world?) so three people charging devices was a nightmare. The elevators went out and the wait to go up or down was as long as 25 minutes. I asked for our room to be cleaned. First, it wasn't done before 5 (problem because we were there for a wedding and needed to change). Came back later (after 7p), they had only made the king size bed, but left the bunk beds unmade. The trash from the room was in front of our door.  Finally, there was a big stain on the rug, but the most disturbing stains were on the lamp shade (looked like blood splatter) and on the bottom of the top bunk (some sort of "matter" that the previous person on the bottom bunk had left). DISGUSTING. The room was a family suite. It was expensive and the experience was AWFUL. I'll never be back or recommend. The only savings grace was that the folks at the front desk listened without defending upon check out.
Stayed 3 nights in Jun 2025

4/10 Poor

Allie

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

A few issues but nice property

We spent one night at the Graduate in Richmond. The staff was warm and accommodating. Unfortunately the issues we faced were completely out of their control. We had really been looking forward to using the rooftop pool and had not received notice that it was closed. We were really disappointed and might have appreciated knowing ahead of time or perhaps the hotel having arranged pool privileges at another nearby property. The elevator being broken was another issue we had. The staff worked so hard to be available to all guests and they were so friendly. But it was definitely an inconvenience while we were there as we were staying on the seventh floor and several of our friends above that. The bed and entire room were extremely comfortable. The room showed its age a bit (chipped paint, rust in corners in bathroom) but was very clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Wallis

Stayed 2 nights in Jun 2025

4/10 Poor

Aaron

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
A nice property and good location, but housekeeping was minimal to absent. I checked into my room and the bathroom was still dirty and had used towels. Trying to correct this was very difficult and delayed my plans to spend time in Richmond. The entire trip was nearly saved by a very polite young woman at the front desk, though, and most of the staff were polite and upbeat.
Stayed 1 night in Jun 2025

4/10 Poor

Russell

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We just completed our stay and shorten and end our time there by one night. Still waiting to hear if Expedia is going to refund us for the last night. The property is currently undergoing renovation so there is construction noise in the building during the day up until around 6 PM. The rooms that are not being renovated, one of which we were staying in, smelled musty and moldy. The bathrooms are extremely small and not easy for two people to navigate if they are in there at the same time. There are very few electrical outlets in the room. The valet parking fee is excessive ($37 per night) and the valet company is not related to the hotel. Hotel parking is currently being used by construction materials and vehicles, so your car will be parked off property about three blocks away. My average wait to retrieve my car was 25 minutes. Most of the staff seemed friendly enough, but more than a few of them looked disheartened and unhappy to be there. And the last straw for us was that the elevators stopped operating and repairs to get them working again were still not complete when we left the hotel. We were fortunate to be on only the fourth floor, but some guests on higher floors must’ve been much more inconvenienced than we were. Maybe the hotel will be a better place to stay when renovations are complete, but I would ask before I make a reservation there again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Traveled with family
They upgraded us to give us our room early to get ready for a wedding!
Stayed 1 night in Jun 2025

10/10 Excellent

wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again
Stayed 1 night in May 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Hannah

Stayed 1 night in Apr 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. The hotel was clean and comfortable and seemed to have been renovated within the last few years.
Stayed 1 night in Jun 2025

8/10 Good

Carol, Luray

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The stay was fine. Room was clean and bed was comfortable. The valet was a bit rude and seemed irritated to have to deal with us. There was stinky food left in the refrigerator and no coffee maker, just an electric kettle and instant coffee. It was ok.
Stayed 1 night in Jun 2025

6/10 Okay

Bradford

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Traveled with group
Stayed 1 night in Jun 2025

8/10 Good

Emily

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful hotel. Service was lacking. We waited for 50 minutes for our car from valet after paying almost $40. We also booked a king size bed but got a queen. When I asked the front desk she shrugged.
Stayed 1 night in May 2025

4/10 Poor

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No hot water for evening or morning shower.
Stayed 1 night in Jun 2025

8/10 Good

Juliette, Creedmoor

Traveled with partner
Liked: Staff & service
The first day was rocky. No help from Expedia or the $75 purchased protection insurance. The management was extremely helpful in rearranging our accommodations to meet our disabilities. Even made a purchase of stools for our convenience. I had difficulties getting into the high bed. The service staff members were awesome. Although they had microwaves, they were available upon request only. They are in the process of remodeling, so the noise and carpet were unsuitable. The manager was awesome, extremely nice and willing to make our stay pleasurable.
Stayed 4 nights in Jun 2025

4/10 Poor

Charles

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

4/10 Poor

Yasmin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel didn’t have hot/warm water in the morning, when I woke up and turned on the faucet and saw brown water coming out I was deeply disturbed. Additionally the cooling system was quite interesting since throughout the night I would wake up from being to hot and then wake up again from being too cold. There was also a loud sound during the day time as if there was construction going on but I couldn’t see it so I don’t know what was happening there. However, these circumstances were out of the staffs control so I don’t blame them but when we were checking out they did let us know if we contact them Expedia we could try getting a refund back. Also by the time we were checking out the hot water situation was resolved but we were already packed and ready to go so we couldn’t really have used it.
Stayed 1 night in Jun 2025