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Graduate by Hilton Richmond

4.0 star property

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Photo gallery for Graduate by Hilton Richmond

Reception
Terrace/patio
Room, 2 Queen Beds (Graduate) | Premium bedding, pillowtop beds, in-room safe, desk
Bar (on property)
2 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Breakfast available
  • Parking available

Explore the area

Map
301 West Franklin Street, Richmond, VA, 23220
  • Virginia Commonwealth University
    ‪2 min walk‬
  • Altria Theater
    ‪5 min walk‬
  • Greater Richmond Convention Center
    ‪11 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible Bathtub, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Corner

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Roll-in Shower, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Roll-in Shower

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Roll-in Shower

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Graduate)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Graduate)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed (Graduate)

Family Suite, 1 King Bed (Graduate) | Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 1 King Bed (Graduate)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Graduate)

Room, 1 King Bed, Corner (Graduate) | Living area | 42-inch TV with cable channels, iPod dock

Room, 1 King Bed, Corner (Graduate)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Graduate)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Graduate)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed (Graduate)

Studio Suite, 1 King Bed (Graduate) | Living area | 42-inch TV with cable channels, iPod dock

Studio Suite, 1 King Bed (Graduate)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Graduate)

Room, 2 Queen Beds (Graduate) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Graduate)

  • Sleeps 4
  • 2 Queen Beds

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The price is $176 total
includes taxes & fees
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About this property

Graduate by Hilton Richmond

4-star hotel in Downtown Richmond
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a rooftop terrace. WiFi in public areas is free. Other amenities include valet parking, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
Graduate by Hilton Richmond offers 205 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and an arcade/game room. Parking is available onsite for a surcharge.

Graduate by Hilton Richmond is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Brookfield - This restaurant serves breakfast, dinner, and light fare.
ByrdHouse - This restaurant serves dinner and light fare. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 37 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 3 to 20 per person
  • 2 restaurants

Restaurants on site

  • Brookfield
  • ByrdHouse

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 16 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 28 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Parking area
  • Select guestrooms

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 3.00 to 20 per person
  • Valet parking fee: USD 37 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

Property is also known as

Graduate Richmond Hotel
Graduate Richmond
Graduate by Hilton Richmond Hotel
Graduate by Hilton Richmond Richmond
Graduate by Hilton Richmond Hotel Richmond

Graduate by Hilton Richmond Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 720 out of 1317 reviews
Rating 8 - Good. 283 out of 1317 reviews
Rating 6 - Okay. 176 out of 1317 reviews
Rating 4 - Poor. 85 out of 1317 reviews
Rating 2 - Terrible. 53 out of 1317 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Scott

Disliked: Staff & service
I am stopped by a staff person while I walking to the breakfast buffet and asked if I had my receipt. I thought it was included. She was abrupt and simply rude. Other guests were mistaken about a complimentary breakfast. I paid but it was cold and terrible. Next my vehicle was parked directly outside and was told to simply ask for it when I am ready to go. I never received the initial text from the valet. I approach a valet who is eating breakfast at the valet stand and was asked for ID, phone number, room number and tag number. Totally unprofessional.
Stayed 2 nights in Mar 2025

6/10 Okay

Auldriona

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stay here was pretty typical. Not all it’s hyped up to be. Breakfast is expensive and not worth it. Very confusing on breakfast process. Illy informed at checkin about breakfast and whether it was complimentary or not. Overall hotel is dark; not very much lighting. Was not informed when booking, that hotel has no parking other than valet. Informed that if we didn’t use and pay valet, we have to park on the street and pay the meter. Not really satisfied with our stay for the price that we paid. Would not recommend
Stayed 2 nights in Mar 2025

6/10 Okay

Tammy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The service was excellent, but the cleanliness was less than desirable. The chairs in the restaurant were stained, the bathroom wasn’t clean and the carpets were stained,
Stayed 1 night in Mar 2025

8/10 Good

John L.

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Marc A

Stayed 3 nights in Mar 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Cafe downstairs was cozy and great for a quick breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Sergio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

David

Stayed 3 nights in Feb 2025

6/10 Okay

Francisco

Traveled with family
Disliked: Staff & service

Hotel itself fine. Valet service NIGHTMARE

Husband and I on reservation. Husband couldn't go. I went alone. Valet supposed to text link to retrieve car. I never got it after two tries they gave up. I asked for car the next day they said I couldn't have it because I hadn't texted and my name wasn't on tag. Valet had written my husband's name (not there) on tag although both on reservation. I talked to manager (super nice and she told the valet I was on the reservation). Valets had said rules are rules and I couldn't have the car because my name wasn't there. One walked away. This morning when I checked out (6:00am) there was one male behind the front desk. I said I'd like to check out. He GRUNTED. I gave the room key and waited for "all good, thanks, come back again" etc. NOTHING. I asked valet for the car. She said no. You have to text. I said I never got the link. She asked if I gave the right number. When I said yes she yelled "just asking"! I told her the tag now had my name on it, it had my phone number on it and I wanted the car. She hunted through very unorganized key locker (I know because the day before they couldn't even FIND my keys and told ME to look). She asked what kind of car it was. I told her. They had written the wrong make on the tag so she said it wasn't my car. When she found the key she put it on the desk and said here you go. I said I have no idea where my car is. She said oh yeah, and brought the car. Valet horrible. Guy at front desk terrible for a public facing position. Not ever going back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Stayed 1 night in Feb 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Ann Sterling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A suite

As I mentioned earlier, when I entered the room, it had some kind of strong scent. I had to run the fan from the heater/AC for several hours to dissipate it. I really got a good night sleep because the bed was wonderful and I like the extra long pillows they had. The bathroom was kind of strange because it had a low ceiling and there was not a lot of room. But the shower was very invigorating.
Stayed 1 night in Feb 2025

2/10 Terrible

Nick

Stayed 1 night in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very intriguing. Definitely upscaling
Stayed 2 nights in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in the heart of VCUs campus!
Stayed 1 night in Oct 2024

10/10 Excellent

Karay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out was quick and easy. The hotel was very cute and so clean. Our beds were comfortable. We were there for a show at the Altria Theatre and it was an easy walk. There are many restaurants in the area also.
Stayed 1 night in Feb 2025

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service

Still tired after a noisy night

Not a good experience. My room was across from the elevators which were noisy and apparently there was some issue. I heard the elevator ding (loudly) 10 time between 3:00 and 3:30 am. The crack under the door was large and let both sound and light in. The room next door had someone talking loudly until 3:00 am when I got up and banged on the door. I knew I should have asked for another room as soon as I saw that it was across from the elevator and heard how unusually loud the elevator bells were but I never imagined that I would hear them all night.
Stayed 1 night in Feb 2025

2/10 Terrible

Jordan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV was broken and took over 2 hours to get fixed due to front staff never contacting maintenance. No parking on site. Vending machines only take cash in small bills no credit or debit option and hotel does not have change on the property. Sheets were not properly cleaned and coffee cups had been used.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good price.
Stayed 1 night in Jan 2025

10/10 Excellent

Faith

Stayed 2 nights in Jan 2025

6/10 Okay

Robert

Disliked: Cleanliness
It was bad timing because the water was out. We had an issue with valet. But I would not consider this a 4-star hotel.
Stayed 1 night in Jan 2025