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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Lobby
Free daily buffet breakfast
1 bedroom, premium bedding, in-room safe, desk
Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Free WiFi
  • Gym

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    ‪2 min walk‬
  • University of Richmond
    ‪13 min drive‬
  • Virginia Commonwealth University
    ‪18 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(14 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 680 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(64 reviews)
  • 416 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 680 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(12 reviews)
  • 416 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(20 reviews)
  • 529 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (2703)
$131 nightly
The price is $131 total
includes taxes & fees
Drury Plaza Hotel Richmond

About this property

Hyatt House Richmond / Short Pump

3-star Richmond hotel, connected to a shopping center in Short Pump
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1755 square feet (163 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and laundry facilities. Complimentary uncovered self parking is available on site.

Hyatt House Richmond / Short Pump is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1009 reviews
Rating 8 - Good. 213 out of 1009 reviews
Rating 6 - Okay. 77 out of 1009 reviews
Rating 4 - Poor. 46 out of 1009 reviews
Rating 2 - Terrible. 37 out of 1009 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay to go to the theatre. Hyatt was clean, up to date, and accommodating. We enjoyed it.
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Stayed 1 night in Apr 2025

8/10 Good

Michelle

Traveled with family and small children
The check-in was quick however our keys did not work at first. Staff member was quick to make new keys and brought them up to the room. The room was not very clean. It was dusty and the bathroom had mold on the caulk around tub. Also, there was a hair in the sink. Yuck! Otherwise it was a quick area just to sleep for the night. Glad we only had the one night.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet. Loved that they allow dogs. We didn't take ours put enjoyed meeting the dog that was staying there.
Stayed 2 nights in Jan 2025

6/10 Okay

Eileen

Stayed 1 night in Apr 2025

2/10 Terrible

Elbert

Stayed 1 night in Mar 2025

4/10 Poor

Ann

Traveled with group
The A/C did not work well all night. We were exhausted the next day!
Stayed 1 night in Apr 2025

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Joshua E

Stayed 1 night in Apr 2025

10/10 Excellent

Tenisha

Stayed 2 nights in Apr 2025

10/10 Excellent

Talisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant.Breakfast was great. Rooms were very nice and it was peaceful. Beds wee comfortable and loved the kitchenette setup. Shower felt good. Very nice hotel! And loved the coffee much as you wanted. Stay was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

JEANICE, NEWPORT NEWS

Stayed 1 night in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I truly enjoyed my stay. The staff was very friendly and super helpful with any questions I needed answered. The breakfast was amazing.
Stayed 1 night in Apr 2025

10/10 Excellent

Requonta

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Drew, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 2 nights in Mar 2025

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and well run. Disappointed there was no pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ana

Stayed 1 night in Mar 2025

10/10 Excellent

Natalie, Greensboro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property when visiting my family in the area. Having 2 young children, this hotel is so convenient to so many things, including a play place at Short Pump and we get to walk around with the kids.
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara N

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

EARTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

Hotel was nice but old..it could stand some modernized things...new carpet especially..light bulbs must have been 30 watts. We had to cut on all the lights. No one wants to travel floors for ice..parking excellent..breakfast excellant..tv channels horrible...no guide...we only came to relax..over all it was a wonderful hotel and I would visit again...
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

Nice hotel but.....

"I was relocated from my room at 10 PM due to a malfunctioning TV. The replacement room also had intermittent TV issues. Additionally, the TVs are not user-friendly for connecting external devices such as laptops or tablets. Accessing personal streaming accounts, like Netflix, requires connecting to the hotel's public Wi-Fi, which may pose security concerns. Furthermore, there was a noticeable gas smell in the lobby, and on my last night, my friend and I detected the same odor in the hallway. Aside from these issues, the hotel itself is well-maintained and situated in a great location.
Stayed 2 nights in Mar 2025