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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Reception
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot Tub
  • Pool

Explore the area

Map
4050 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Hearing Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Hearing Accessible

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Hearing Accessible

  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay movies

King

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

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Lobby

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  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (2684)
$197 nightly
The price is $197 total
includes taxes & fees
Drury Plaza Hotel Richmond

About this property

Hilton Garden Inn Richmond Innsbrook

3-star Glen Allen hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Hilton Garden Inn Richmond Innsbrook provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 2080 square feet (193 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Hilton Garden Inn Richmond Innsbrook is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 501 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 77 out of 1002 reviews
Rating 2 - Terrible. 66 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Stayed 1 night in Feb 2025

8/10 Good

Brenton

Liked: Cleanliness, staff & service
No working elevator
Stayed 3 nights in Feb 2025

2/10 Terrible

Amy

Stayed 1 night in Feb 2025

4/10 Poor

Jolisha

Stayed 1 night in Feb 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
There was a huge blood stain on the pull out couch the elevator is broken and me and my fiance had to climb 6 flights of stairs with our luggage I am very displeasesd
Stayed 1 night in Feb 2025

10/10 Excellent

WANDA

Stayed 1 night in Feb 2025

2/10 Terrible

margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible stay

Traveling to Richmond to care for ill mother. At check in we were told the elevator was broken. It had been for over 3 weeks. We had to carry our luggage outside the main building to a stairwell, which was unsecured and unlocked and walk up to our floor. With our luggage. My first room was on the fifth floor. I asked to be switched to a lower floor because of mobility issues. I would switch to the second floor, where the room had brown stains on the duvet cover hair in the shower and the shower was wet, and there was leftover food in the refrigerator from previous guest. The room also had a layer of dust on higher areas. A woman came up, who said she was from the kitchen, handed her sheets and said she was not certified to change the bed. She removed the food. Venus was very understanding and I am working with her and the third-party booking agent for a refund. I’m not sure how this hotel stays open though with ADA certifications and laws as nobody with a walker, crutches, or scooter or wheelchair would be able to access their room.
Stayed 1 night in Feb 2025

10/10 Excellent

Jarvus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Katherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
broken elevator and noisy establishment across the street
Stayed 1 night in Feb 2025

10/10 Excellent

ruth

Traveled with partner
Liked: Cleanliness, staff & service
We’ve stayed here several times. It’s a beautiful property with dining and a pool. Currently elevators are being replace so you have to use steps and a bit of a walk. This is only temporary so maybe just check on progress before you book.
Stayed 1 night in Feb 2025

4/10 Poor

Janet

Traveled with family
Disliked: Cleanliness, property conditions & facilities

No elevator and bathroom with hair and dried vomit

Upon arrival, I was informed elevator was out of service. Although desk clerk related correct phone number, there had been no contact to me reporting no elevator service or to give me opportunity to change my reservation to another hotel. She stated that they had tried to contact me that same day but also claimed they were having problems with their phone lines as well. So climbing stairs to 3rd floor less than optimal when carrying luggage but also required going outside to get to stairs during a very rainy weekend. No accommodation for inconvenience such as complimentary breakfast. Of note, when I asked how long elevator was out of service to Bill who kindly helped carry my luggage up 3 flights of stairs, he honestly told me elevators were out of service for “2 weeks” and yet no notification of this prior to my check in and reservations made more than 2 weeks in advance. In addition, there was hair on toilet and tub and what appeared to be remnants of dried up vomit in the tub.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, check-in smooth, and the property is in great shape with clean rooms and quiet area. The only issue this stay was an elevator issue that had both elevators out of service so all room access was via the stairs. There was a repair service on Monday morning working on them, so it was being taken care of. Otherwise, stay was just fine with no problems at all.
Stayed 2 nights in Feb 2025

2/10 Terrible

Nicole S

Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The elevator didn’t work the entire time. We had to climb up 12 flights of stairs everytime we needed to go to our room.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with family

Disappointed

Elevator was out if order we were on the 5th floor, while using the stairs is no big deal however, It smelled like an animal died in the stairwell.
Stayed 3 nights in Feb 2025

4/10 Poor

Margery

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevator didn't work and we were on the 3 rd floor. The shower handle came off in my husband's hand and the hot tub jets never came on. They did give me extra points but I had to ask for them. This no way lives up to a Hilton standard.
Stayed 1 night in Feb 2025

2/10 Terrible

Mark, Roanoke

Stayed 1 night in Feb 2025

6/10 Okay

Hallie

Traveled with family
Our power went out so we needed somewhere to go for a night. The elevators were down and no one bothered to tell us until we got there. We had to walk up stairs with our young child and all of our luggage. Apparently there is only one set of stairs and you have to go outside to use them. They only offer room service in the evening which I wish was more clear. Their faucet in the bath was loose and leaked. The keys stopped working almost immediately after receiving them and when I went to get them fixed at the front desk the person in front of me had a much nicer checkin experience than my own. The woman who checked us in was abrupt and not friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Marcia

Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Elevator was broken...had to walk outside in the rain and then upstairs to room. Pool was cold and dirty. No compensation for inconvenience.
Stayed 1 night in Feb 2025

10/10 Excellent

Asmamaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Courtney

Stayed 1 night in Feb 2025

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevator was broken and did not seem like a recent thing. They had signs up and you had to go outside just to get in your room. We were right by the stairs and it was so nosy. Did not seem like a Hilton hotel
Stayed 1 night in Feb 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was fantastic! Building and rooms need work. Elevators are non operational and have been for over a month and we were on the 5th floor. Staff really is doing their best but big management needs to get some things right with this hotel. Bathtub stained and nasty looking, weak water pressure on shower, security lock on door ripped out of door jam and dangling. Beds were cozy, room itself was nice and AC worked well.
Stayed 1 night in Feb 2025

6/10 Okay

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities
The elevator wasnt working and I was on the 6th floor. Although not a big deal, but rather an inconvenience. Also, it appeared to be an older hotel needing some improvements.
Stayed 1 night in Feb 2025