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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Exterior
Reception
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot Tub
  • Pool

Explore the area

Map
4050 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪8 min drive‬
  • University of Richmond
    ‪12 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Hearing Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Hearing Accessible

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Hearing Accessible

  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay movies

King

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (2669)
The price is $127
per night
$148 total
includes taxes & fees
May 18 - May 19
Drury Plaza Hotel Richmond

About this property

Hilton Garden Inn Richmond Innsbrook

3-star Glen Allen hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Hilton Garden Inn Richmond Innsbrook provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 2080 square feet (193 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Hilton Garden Inn Richmond Innsbrook is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 75 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Clarence Mark

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Elevators were out of service. A broken shower head dripped all night keeping us up. As well as some kind of stain or growth on the shower floor. Requested a refund from them and they said it has to be through Expedia. Please process a refund
Stayed 1 night in Feb 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Adam, West Chester

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was hands down the worst experience at a hotel I’ve ever had in my entire life and they refused to refund me because i booked through Expedia instead of the Hilton honors app which i also have an account for. I drove 5 hours from PA to Richmond VA only to find out upon arrival that the elevators were broken and we needed to use the stairs. You had to go outside and around the building to get to the stairs and climb to the 3rd floor with all of our belongings for my brothers wedding. There was no hot water, the toilet seat was broken as well as the toilet itself, the handle on the faucet for the sink just fell off when i turned it on. You could literally hear everything from kids running through the hallways and the rooms on either side of you. Not some for hotel pools but it had a thick nasty film on top and the whole should be closed down in my opinion until repairs are completed. They said for the inconvenience we will give you free breakfast. The breakfast was disgusting and honestly wouldn’t even be worth your money if you had to pay for it. I asked the lady working the kitchen how her day was going only to get the response “well I’m making breakfast for all you people” honestly probably going to boycott Hilton as they don’t seem to care about their customers. If you have plans to stay here don’t. There are so many other options in the area that you could actually enjoy staying at.
Stayed 2 nights in Jan 2025

4/10 Poor

Cathleen

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Ben

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Cathleen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Both elevators were broke. No one offer to help with bags to get to the room. We were given complementary breakfast the a receipt asking for a tip (self serve). Guest laundry was out of order.
Stayed 1 night in Jan 2025

4/10 Poor

Anthony

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A great location but the elevator has been broken for awhile. The only way up to your room was thru an outside stairwell and you couldn’t use a cart for your luggage. When we checked into our room the hot water valve to the bathroom sink didn’t work and was turned off because it leaked. I was expecting more from this hotel chain
Stayed 1 night in Jan 2025

2/10 Terrible

Ambrosio

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No way should booking be allowed with no elevators on the 6th floor... unacceptable!
Stayed 1 night in Jan 2025

10/10 Excellent

ima.

Liked: Cleanliness, staff & service
It was very quite and peaceful
Stayed 2 nights in Jan 2025

4/10 Poor

Denise

Disliked: Staff & service, property conditions & facilities

Very disappointed

There was no elevator service the whole time we were there and we received no notice of this ahead of time. And we had to go outside to get upstairs and it did not feel safe at nighttime. They offered free breakfast as compensation but very limited selections. The sink faucet was broken. See picture. And there was food left from a previous guest in the refrigerator-see picture. The hotel has gone way downhill from our previous stays.
Stayed 3 nights in Jan 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We've been here several times over the last few years. Generally good property and value. This time, when we checked in we were told the elevators weren't working. First available floor was the fourth. Luckily as a 67 year old man I could manage the walk up and down. Plus you had to go outside to swipe your key to get to the stairs. To add a bit to this sad tale, we did not get our room serviced that night either. To be fair the hotel did comp us breakfast for the two mornings.
Stayed 2 nights in Jan 2025

2/10 Terrible

Darice

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator not working. 2 lights in the room not working. Shampoo container empty. Breakfast was disappointing. Worst Hilton property I’ve experienced!
Stayed 2 nights in Jan 2025

6/10 Okay

Maria

Business traveler
Liked: Room comfort
Elevator was out for 2 days i was there. Stairs only way to get to room and they were accessed from outside so the stairwell remained open with access to anyone. I did not feel safe. I have always stsyed here when i come on business, but this will be my last stay here.
Stayed 2 nights in Jan 2025

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2024

2/10 Terrible

Jason

Disliked: Staff & service, room comfort

Hotel Reservation cancellation sucks

I arrived at 6:30 PM to find the hotel elevator was not working and had not been working and was an on going issue. The hotel booked my reservation while the elevator was was broken and did not call me so I could make other plans. It is impossible to talk to anyone at hotels.com and was hung up on three times. I’m a platinum hotels.com user and may never use this service again. I’m awaiting a refund.
Stayed 1 night in Jan 2025

2/10 Terrible

Gretchen

Traveled with pets
Elevator was not working (and had not been for the past week). I should have been notified of this when I made my reservations. Because everyone was using the stairs, the landings and bannisters were filthy. The laundry room was out of service. My room was very tired, the bathroom sink’s grout was pulling away from the sink, the carpets were stained. Housekeeping started banging on doors at 9 am, waking those trying to sleep in. I will not stay here again. There are better options in Richmond
Stayed 1 night in Jan 2025

4/10 Poor

jason, brooklyn

Liked: Cleanliness
Disliked: Property conditions & facilities
broken elevators, bad breakfast
Stayed 1 night in Dec 2024

4/10 Poor

Brian

Traveled with partner
Disliked: Property conditions & facilities
Elevator had been broken for weeks and we weren’t notified until we got to the front desk. Room was dirty, breakfast was not good.
Stayed 1 night in Jan 2025

10/10 Excellent

matthew, wallkill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly folks and a clean room
Stayed 1 night in Jan 2025

4/10 Poor

Nina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We arrived during the winter storm in the middle of a long road trip. The hotel staff was friendly and helpful. They were able to accommodate us for an extra night so we could avoid driving in the storm and our room was upgraded! The elevator wasn’t working, but they were so accommodating with free breakfast, free bottled water, and overall cleanliness in the hotel that it didn’t matter. There is also an abundance of places to stop in nearby…. Wawa, Publix, an adorable diner, a Goodwill and many more. Will stop here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025