Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG
Ashland hotel with free breakfast
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG offers 115 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast. Event facilities measuring 1250 square feet (113 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Complimentary uncovered self parking is available on site.
Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG is a smoke-free property.
Guests are offered a complimentary buffet breakfast.
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free uncovered self parking on site
Free uncovered extended parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free buffet breakfast
Coffee and tea in common areas
Things to do
24-hour gym
TV in common areas
Family friendly
In-room crib
In-room microwave
Laundry facilities
Living room
Mini-fridge
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Laundry facilities
Safe at front desk
Guest services
Housekeeping (daily)
Business services
1,250 square feet of conference space
24-hour business center
Computer station
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
Assistive listening devices
Braille/raised signage
Elevator
Handrails in stairways
Lever door handles
Stair-free path to entrance
Thin carpet in room
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
More
1 building
3 floors
Built in 2004
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
40-inch flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Microwave
Mini-fridge
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Living room
Phone
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Holiday Inn Express Hotel Richmond North Ashland
Holiday Inn Express Richmond North Ashland
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Holiday Inn Express Richmond North Ashland
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Holiday Inn Express Hotel Suites Richmond North Ashland
Holiday Inn Express Hotel Richmond
Holiday Inn Express Richmond
Express Richmond Ashland
Holiday Inn Express Hotel Suites Richmond North Ashland
Holiday Inn Express Hotel Suites Richmond North Ashland by IHG
Reviews
Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Clean and good breakfast. Each room had 3 towels. Needed 4. When asked the front desk they only had pool towels. Also pull out bed had no bedding in room. Had to ask the front desk. There were no pillows for the pull out bed.
Maintenance is not a top priority for this hotel. We had used this hotel a year ago and no issues with the hotel overall, this visit a year later was a completely different experience.
Elevator issues -
Only 1 elevator was functional of the 2 on property.
The inside the functional elevator control panel is very loose.
Room issues –
Microwave missing knobs
Center room light fixture made buzzing sound and did not light.
Bathroom towel holder was falling off the wall
Bathroom door handle was broken, but the door was crooked enough to stay closed when pulled closed.
Breakfast –
Was ok but the morning I did eat the food was not great it was cold and not prepared well.
Cleanliness-
Room was clean, bedding and all overall surfaces were all good.
On two separate days 2 large cockroaches were seen on the ground floor in the hallway in the vicinity of the kitchen.
Staff-
The night front desk agent seemed to be more interested in a person in the parking lot than the actual hotel customers. They were very friendly and helpful, but only when you caught the person at the front desk.
Clean hotel and friendly employees. Booked a room for 4 people. We had a room with a king and a pull out couch. There was no bedding in the room for the sleeper couch. I had to ask the front desk for bedding. They gave it to me, but there were no pillows for it. Then our room had 3 towels for 4 people. Again asked the front desk for towels. They didn’t have any. Only little pool towels.
ALISA
Stayed 2 nights in Aug 2025
10/10 Excellent
Stephanie
Aug 24, 2025
Stephanie
Stayed 1 night in Aug 2025
8/10 Good
Elba
Aug 24, 2025
Elba
Stayed 1 night in Aug 2025
6/10 Okay
Tracy
Traveled with family and small children
Aug 24, 2025
I booked a room for 4 people however the pull out did not have linens or pilllows. When I called the front desk they said I had to come there to retrieve them which is fine. However, it was one blanket and one fitted sheet. No top sheet and more importantly no pillows. When I asked the woman at the desk just said “sorry we don’t have any”. When I asked what my children are supposed to use to sleep on I received a “I’m sorry” without a solution. I asked for a blanket or something to put in a pillow case. She came out with two small towels in a pillow case. Completely unacceptable! How can there not be enough pillows for a room. I could see if I was asking for more.
Tracy
Stayed 1 night in Aug 2025
6/10 Okay
Claire
Traveled with family
Aug 23, 2025
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean but old and dated.
Hotel lobby was clean and smelt wonderful. Room was clean but old and dated. Parts of carpet ripped up in room, smelt “old”, rust in bathroom etc. Pool area had a horrible odor. Breakfast was ok. Overall ok place to stay but way overpriced.
Considering the price point, this is a great place to stay a night or 2 for a theme park visit. Friendly staff and clean. Plenty of shopping and dinning close by.
I didn't like roach in the room and the crack bed. The carpetbis worn and old. The towels were unavailable when requested. The front desk was unfriendly. I will not stay at this location again!
Tawanda
Stayed 3 nights in Aug 2025
2/10 Terrible
Verified traveler
Traveled with group
Aug 17, 2025
Disliked: Staff & service
Don’t Expect Customer Service Here.
We ended up needing only one night instead of two. We messaged the hotel to let them know we wouldn’t be there until Saturday. They gave away our room. I paid for the full night and didn’t even get past the lobby. The front desk was not very helpful and seemed annoyed at us. We ended up staying at another hotel that was way nicer and closer to our event. Supposedly, they were sold out of rooms and didn’t even make recommendations or offer any kind of support.
My wife and I had spent the day at Kings Dominion so we didn’t check in until later that evening. So we requested a late check-out so we could sleep in a little bit before we continued our drive. Front desk said that we could have a 12:00 check out. And it wasn’t even 10:30 and housekeeping is knocking at the door attempting to come in i explained that we had a 12:00 check out. Not even an hour later they at the door again. This time I went to the desk instead of just calling. And all front desk could say that they were sorry because it was documented.
Anthony
Stayed 1 night in Aug 2025
6/10 Okay
Michael
Traveled with family
Aug 15, 2025
Although the staff seemed to be very courteous and helpful, the room was very dirty upon arrival. There was trash behind the night stand and a brown- colored liquid splashed on the walls. (The desk clerk offered us a different room.)
We stopped here for one night on our way to our vacation spot. Everything was above average. Plenty of room, fitness center was great, and breakfast options were outstanding. Would definitely stay again.
The room was expensive for what they offer. It was very outdated. There was barely any lighting in the room. The toilet made a HUGE noise when flushing, there was black mold in the bathroom. The pool and hot tub were dirty and no towels.