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Holiday Inn Express Richmond Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Richmond Downtown by IHG

Exterior
Exterior
Free daily buffet breakfast
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
201 E Cary St, Richmond, VA, 23219
  • Virginia Commonwealth University
    ‪5 min walk‬
  • Greater Richmond Convention Center
    ‪10 min walk‬
  • Altria Theater
    ‪12 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Extra Floor Space)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communication Accessible)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Accessible, Transfer Shower)

Shower, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Mobility Accessible, Transfer Shower)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 330 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Extra Floor Space)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication Access, Roll-In Shower)

Shower, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Communication Access, Roll-In Shower)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

About this property

Holiday Inn Express Richmond Downtown by IHG

Hotel in Downtown Richmond
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Holiday Inn Express Richmond Downtown by IHG offers 100 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This Richmond hotel also offers a 24-hour fitness center, a vending machine, and concierge services. Parking is available onsite for a surcharge.

Holiday Inn Express Richmond Downtown by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • 20 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 20 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Richmond Downtown
Holiday Inn Hotel Richmond Express Downtown
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Holiday Inn Express Richmond Downtown Hotel

Holiday Inn Express Richmond Downtown by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 498 out of 1007 reviews
Rating 8 - Good. 275 out of 1007 reviews
Rating 6 - Okay. 113 out of 1007 reviews
Rating 4 - Poor. 55 out of 1007 reviews
Rating 2 - Terrible. 66 out of 1007 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, GermantownMaryland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lots of viewing
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location and our room was very big. The only issue is that Richmond had a water problem.
Stayed 1 night in Jan 2025

4/10 Poor

Quentin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Room was cold. Heat did not work pubic hands on the bed. Blood stain on the bed sheet talked to the management team they were supposed to refund. The money has not gotten back to us yet. Please. Customer service is very good. The staff did their best
Stayed 1 night in Jan 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suite room! My kids loved it. Only bad thing was the lighting I in the room, there were areas that could have used a lamp or extra lighting but other than that great stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great newer property. Staff very accommodating.

Great newer property. Staff very accommodating and friendly. I must recommend.
Stayed 4 nights in Jan 2025

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Jan 2025

10/10 Excellent

Afrom

Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Traveled with partner
Disliked: Staff & service
Was told the room I booked wasn't available due to a problem with Expedia. Told me there were only two rooms left ( about 15 cars in the parking garage). Told me they would do anything to get me a room there. Calls manager. Taps computer keys furiously. Sweat forms on brow. Pumps fist in victory. Downgrades my king size to a crappy double queen. At just about the same cost ! I'll probably search harder next time I go to Richmond.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Overall nice stay. Staff were friendly. Location was good. One remark is that they did not come and clean our room since they only came in the early morning when we were still sleeping.
Stayed 3 nights in Dec 2024

6/10 Okay

SAFIYA

Traveled with family
Disliked: Property conditions & facilities, room comfort

Decent Holiday Inn

I’m not a fan of holiday in but we got in late so we just needed to stay the one night. It’s a newer hotel which is good but it’s just not as comfortable to me. It did include breakfast which was convenient. It wasn’t bad, it was ok.
Stayed 1 night in Dec 2024

10/10 Excellent

Tawanda, Lynchburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and nice room
Stayed 1 night in Dec 2024

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms were fine, but the mattress was way too soft to the point of not being comfortable. Nice that they offered a buffet breakfast. Better than expected with decent food offerings.
Stayed 2 nights in Dec 2024

10/10 Excellent

Philippe

Stayed 1 night in Dec 2024

10/10 Excellent

Yasuko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Price and location are perfect
Stayed 4 nights in Dec 2024

4/10 Poor

Manuel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is not my first time staying in Holiday Inn Express but this one is the first one that in my room I can here every single car pass at the street I’m stay at the 6 floor. The staffing are great and the service 5 start. But the property need to be more clean and the parking lot is $20 for a day a I feel is dirty and insecure for anyone even the staff. Their no security member at the property.
Stayed 1 night in Dec 2024

2/10 Terrible

Shanna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a bad experience as the hotel appeared dingy, the elevator floors were dirty and the bathroom tub was rusted and I was not able to give my son a bath. The toilet seat was not cleaned properly as it had pubic hair behind the lid. Horrible experience and I would not stay here again.
Stayed 1 night in Dec 2024

6/10 Okay

Kim

Business traveler
Liked: Cleanliness
Disliked: Amenities
Average not worth the price
Stayed 3 nights in Dec 2024

10/10 Excellent

KASSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean overall. Friendly employees. Great breakfast. Room rug needed a cleaning (play doh on rug). Crumbs in spots.
Stayed 1 night in Dec 2024

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

This place was excellent value and nice, comfortable hotel. Interior and exterior was clean and welcoming. The rooms were clean, neat and the beds were comfortable. I would stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Location was perfect for the VCU graduation we attended and getting around was easy. The room was comfortable and roomy/bed was excellent. Staff was very good other than getting extra pillows was difficult (we asked for some and were told that they didn't have any but would check.. He did "find" 1.. Thought it was odd that a hotel didn't have extra pillows.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anetrica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great location for VCU graduation!
Stayed 3 nights in Dec 2024