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Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

Exterior
In-room safe, desk, laptop workspace, blackout drapes
Exterior
Exterior
Seasonal outdoor pool, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Housekeeping

Explore the area

Map
9933 Mayland Drive, Richmond, VA, 23233
  • Short Pump Town Center
    6 min drive
  • Regency Square Mall
    6 min drive
  • Henrico Doctors' Hospital
    8 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    26 min drive

Room options

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Combined shower/tub, hair dryer, towels, soap

Standard Room, 1 King Bed (Extra Floor Space)

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Combined shower/tub, hair dryer, towels, soap

Standard Room

  • 419 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Standard Room, 1 King Bed, Accessible Bathtub (Communications) | Bathroom | Combined shower/tub, hair dryer, towels, soap

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/tub, hair dryer, towels, soap

Standard Room, 1 King Bed

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Combined shower/tub, hair dryer, towels, soap

Standard Room, 2 Queen Beds

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Springhill Suites by Marriott Richmond Northwest

Breakfast included
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (1000)
The price is $94
per night
$111 total
includes taxes & fees
Jan 7 - Jan 8
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About this property

Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

Richmond hotel with free breakfast
This hotel features a 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel offers 112 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel features a 24-hour fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 500 square feet (46 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. A total renovation of this property was completed in December 2021.
A complimentary self-serve breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2001

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Guests under 16 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Hotel Holiday Inn Express Richmond I-64 Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 726 reviews" "
Rating 8 - Good. 214 out of 726 reviews" "
Rating 6 - Okay. 63 out of 726 reviews" "
Rating 4 - Poor. 22 out of 726 reviews" "
Rating 2 - Terrible. 16 out of 726 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Idamary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Stayed 6 nights in Aug 2024

4/10 Poor

Edward

Stayed 3 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Chadwick

Stayed 1 night in Aug 2024

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a wedding and got there late at night. The lobby was very clean and the attendant very polite. Our room was clean and comfortable and breakfast was great- would highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Majid

Liked: Staff & service, amenities
Calm and clean
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the of the staff were incredibly nice and helpful.
Stayed 5 nights in Aug 2024

8/10 Good

J. Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean environment
Stayed 2 nights. Appreciated that the breakfast choices were slightly different each day. Staff was very friendly. One thing to note, if the cleaning staff see you leave the room on checkout day, but you have not checked out, they will come in and start cleaning. If looking for another stay in the Short Pump area we would stay here again.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service
The staff was friendly and helpful. It was evident that not every part of the room was cleaned. There was a ball of hair on the seat of the chair. There was a spot on the desk that was sticky.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C in the room (#404) was barely working. It was like a sauna.
Stayed 1 night in Aug 2024

6/10 Okay

Marlene

Traveled with family
Liked: Staff & service
Excellent staff - but rooms need work
The front desk staff was very helpful and friendly - The rooms had some challenges - bad smell, broken drawers and guests smoking pot under our window which came through the air conditioning. Staff quickly moved us and the second room smelt bad and the drawers were broken. Third room was good - but upon check out the elevator was broken and had to carry luggage down three flights of stairs with multiple trips.
Stayed 13 nights in Jul 2024

10/10 Excellent

Shawna, bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Aug 2024

8/10 Good

Precious

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, staff friendly, nice pool.
Stayed 1 night in Jul 2024

8/10 Good

Mike

Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was as expected. Breakfast was good. Air conditioner was so loud that it woke me every time it went on overnight.
Stayed 1 night in Jul 2024

10/10 Excellent

Bhupendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Jobinae

Liked: Cleanliness, staff & service, amenities
overall the stay was okay. i gave it a poor rating because i came down there for a special occasion and we got locked out our room for almost an hour which caused us to have to pay an ADDITIONAL fee to what was already paid prior to. we had to wait for maintenance to get off lunch for them to fix our room door. i asked to be compensated but the manager only offered me points since i booked through a third party. also we were not able to log in on the wifi our whole stay. overall, the hotel was clean.
Stayed 2 nights in Jul 2024

2/10 Terrible

Matthew Dee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked and prepaid the hotel through Expedia for 5 nights. Stayed 1 night and had to leave for an emergency. Hotel refused to even give me a checkout receipt. I emailed and called both Expedia and the hotel to confirm checkout and get a partial refund. Expedia and the hotel kept my 5 nights even though I checked out after 1 night and immediately informed both that I had to leave. They both tried to blame the other for keeping my money. Still have not even received a partial refund. Very unlikely to do business with either in the future.
Stayed 5 nights in Jul 2024

10/10 Excellent

LeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to dining, nice property.
Stayed 1 night in Jul 2024

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Room Cleanlness was excellent Lack of dining, no complimentary waters at check in or in room English speaking staff lack to communicate Ice machine on main floor not working
Stayed 1 night in Jul 2024

10/10 Excellent

Gia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Love the Dove products in the bathroom. The breakfast choices were great. The check-in staff was great and friendly.I will come again
Stayed 1 night in Jul 2024