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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Restaurant
Exterior
Exterior
1 bedroom, in-room safe, desk, laptop workspace
Seasonal outdoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
$108
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
9933 Mayland Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Lewis Ginter Botanical Garden
    ‪12 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(4 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Standard Room, 1 King Bed, Accessible Bathtub (Communications) | Bathroom | Combined shower/tub, hair dryer, towels, soap

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

9.0 out of 10
Wonderful
(6 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(54 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(39 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Richmond hotel with free breakfast
This hotel features a 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers 112 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Express Richmond I-64 Short Pump Area by IHG features a 24-hour fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 500 square feet (46 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. A total renovation of this property was completed in December 2021.
A complimentary self-serve breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2001
  • Renovated entire property - December 2021

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Guests under 16 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Hotel Holiday Inn Express Richmond I-64 Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Holiday Inn Express Richmond I-64 Short Pump Area by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1007 reviews
Rating 8 - Good. 244 out of 1007 reviews
Rating 6 - Okay. 88 out of 1007 reviews
Rating 4 - Poor. 27 out of 1007 reviews
Rating 2 - Terrible. 32 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Genesis

Stayed 1 night in May 2025

8/10 Good

NADINE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Have more double beds available. Overall stay was great👍
Stayed 1 night in May 2025

10/10 Excellent

Tamiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2025

10/10 Excellent

Teodoro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction at entry way
Stayed 1 night in May 2025

10/10 Excellent

Terrell

Stayed 1 night in May 2025

8/10 Good

Julie

Stayed 3 nights in May 2025

8/10 Good

Joel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good staff and nice breakfast.
Stayed 1 night in May 2025

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
small room but nice and new
Stayed 2 nights in May 2025

8/10 Good

DaBrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Austin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place! Great value!

It was a great stay with a comfortable bed and plenty of food options close by. Highly recommend.
Stayed 2 nights in May 2025

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Good price. AC very noisy or I'd give 5 starts.
Stayed 1 night in May 2025

8/10 Good

Alexandria L

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It was ok but rather pricy
Stayed 1 night in May 2025

10/10 Excellent

Stevie

Stayed 1 night in May 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Top notch!

Very clean and fresh. Staff was polite and friendly. Coffee and breakfast was very good. Price was reasonable and location was convenient. Would definitely stay here again!
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

It was a pleasant stay and close to everything.
Stayed 2 nights in May 2025

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were very nice! Construction all around the hotel right now but couldnt hear any noise from it. Convenient location from I-64.
Stayed 1 night in May 2025

10/10 Excellent

Jakse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Samuel

Stayed 1 night in Feb 2025

10/10 Excellent

Patsy R.

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay room was very comfortable - mostly for spending the night on a trip - not much of a resort type feel - no lounge or restaurant but convenient to great shopping and restaurants.
Stayed 3 nights in May 2025

10/10 Excellent

Bolin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Kim

Stayed 1 night in May 2025

2/10 Terrible

Iwoinakee

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Disappointed with housekeeping & communication

We stayed at this hotel from Thursday through Sunday morning and were truly disappointed by the lack of basic housekeeping service during our entire stay. Despite specifically requesting that our room be cleaned on Saturday morning (after it had already gone untouched for two days), we returned around 3:30 PM on Saturday to find that nothing had been done. When we mentioned this to the front desk, the response was surprisingly indifferent, which added to our frustration. The housekeeping staff did eventually knock around 4 PM, but since we were getting dressed, we asked them kindly to return in about an hour. No one mentioned that housekeeping ends at 5 PM, so we were left with an unclean room yet again. We weren’t asking for much—just the basic expectation of a clean space during a multi-night stay. What made it worse was the lack of communication and care from the staff. I understand that things happen, but it’s disappointing when hospitality feels like an afterthought. We really wanted to enjoy our stay, but this lack of follow-through and customer service left a sour note.
Stayed 3 nights in May 2025

10/10 Excellent

LaRhesa, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025