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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included
$150
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • University of Richmond
    ‪8 min drive‬
  • Short Pump Town Center
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 576 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

8.0 out of 10
Very good
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 288 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 576 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

3-star hotel in Laurel
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool.
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Hotel and Suites Richmond West End by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1700 square feet (158 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Complimentary uncovered self parking is available on site, along with a car charging station.

Holiday Inn Hotel and Suites Richmond West End by IHG has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 242 reviews
Rating 8 - Good. 46 out of 242 reviews
Rating 6 - Okay. 24 out of 242 reviews
Rating 4 - Poor. 12 out of 242 reviews
Rating 2 - Terrible. 12 out of 242 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Stayed 2 nights in May 2025

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, appreciated each staff member that was helpful
Stayed 2 nights in May 2025

10/10 Excellent

Bria

Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brady

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Newly remodeled, very clean and comfortable!
Stayed 2 nights in May 2025

6/10 Okay

Brandin

Business traveler, Traveled with family
Liked: Property conditions & facilities
I booked a room w 2 queen beds. I was given a king bed and pullout sofa
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Stayed 1 night in May 2025

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st priority when staying in a hotel is cleanliness, this hotel is very clean, convenient parking, close to shopping & easy to locate.
Stayed 2 nights in May 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was good.
Stayed 1 night in May 2025

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay. The hotel was clean and no carpet was big bonus!! The hotel is new. However, eating area of breakfast was unavailable due to a water issue. The pool was not open until Memorial Day and it was 80 degrees outside my kids were disappointed. Overall, my stay was good.
Stayed 2 nights in May 2025

4/10 Poor

Greta

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed in May, they put me in a room with a broken sink, and most disappointing, no continental breakfast :( they also put a hold on my card that was not released when checking out and they said to wait 24 hours but it’s been 3 days, new hotel so there room to grow but they could definitely do better
Stayed 1 night in May 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was small but clean and fully functional

Room was small but clean and fully functional for one person.
Stayed 4 nights in May 2025

8/10 Good

Janisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ⭐️⭐️⭐️⭐️ (4 out of 5 stars) Rating: 8/10 — B+ Overall My first impression of the hotel was excellent — the lobby was very clean, modern, and inviting. The front desk staff were professional, warm, and welcoming, which made check-in smooth and pleasant. However, when I got to my initial room, I noticed the shower floor was slightly dirty and there was an unpleasant odor, similar to a bowel movement. Additionally, the room phone wasn’t working. I reported this to the front desk, and the receptionist immediately resolved the issue by switching me to a new room and even gave me a complimentary breakfast voucher for the inconvenience. That level of responsiveness was truly appreciated. Later that evening, some teenagers were being loud in the hallway around 11 PM to midnight. I called the front desk, and they quickly took care of the situation, allowing me to get a good night's rest. On the day of checkout, I had difficulty using the laundry room since the washer required a mobile app to operate and the code wouldn’t link to my phone. When I briefly stepped away to grab something from my room, another guest took my clothes from the machine. Thankfully, the incident was caught on security footage, and once again, the receptionist handled it professionally. They compensated me with money to wash my clothes at an outside laundromat, which I greatly appreciated. Despite the initial hiccups, the staff truly made the difference — I give them a 10/10 for their professionalism, kin
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey

Stayed 1 night in May 2025

10/10 Excellent

Louellen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a new property and its very nice. The handicap accessible room we are in would be great for someone in a whechair - no carpet, no threshold into the bathroom and a roll in shower with a seat. I was in a wheelchair until recently and this room would have been perfect.
Stayed 1 night in May 2025

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close and quiet

Clean, comfortable room. Great location, easy to get anywhere, but still quiet.
Stayed 1 night in May 2025

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
It was ok
Stayed 1 night in May 2025

10/10 Excellent

LaNita, Hampton

Stayed 1 night in May 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities
Weak shower and Foxnews blocked.
Stayed 1 night in May 2025

10/10 Excellent

Asia

Stayed 1 night in May 2025