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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Relax under the shade of large umbrellas, surrounded by comfortable seating and tables.
Relax in a stylish space with a comfortable sofa, flat-screen TV, and fireplace.
Relax by the pool surrounded by comfortable lounge chairs and umbrellas.
Enjoy a city view from the comfort of this stylish room, featuring two single beds, a flat-screen TV, and a desk with a chair.
Welcome to the Holiday Inn & Suites, featuring a modern architectural design with a prominent entrance and multiple windows on each floor.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included

Explore the area

Map
8008 W. Broad St, Richmond, VA, 23294
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • University of Richmond
    ‪7 min drive‬
  • Short Pump Town Center
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(10 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 576 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

8.0 out of 10
Very good
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

  • 288 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(1 review)
  • 576 sq ft
  • Sleeps 2
  • 1 Double Bed

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (1005)
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About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

3-star hotel in Laurel
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool.
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Hotel and Suites Richmond West End by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1700 square feet (158 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Complimentary uncovered self parking is available on site, along with a car charging station.

Holiday Inn Hotel and Suites Richmond West End by IHG has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 84 out of 147 reviews
Rating 8 - Good. 30 out of 147 reviews
Rating 6 - Okay. 16 out of 147 reviews
Rating 4 - Poor. 10 out of 147 reviews
Rating 2 - Terrible. 7 out of 147 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nychola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was nice and accommodating
Stayed 2 nights in Apr 2025

2/10 Terrible

Jared

Stayed 6 nights in Apr 2025

10/10 Excellent

Quran

Stayed 1 night in Apr 2025

10/10 Excellent

Tammi

Liked: Staff & service, amenities, property conditions & facilities
I like the floors in the room. Carpet leaves smells, moisture, and stains. However, there were crumbs and potato chips beside and under the chair. If I hadn’t dropped my phone I wouldn’t have seen it. This is a brand new hotel so the staff probably thinks it’s ok to do the traffic areas. I was so disappointed. I don’t care for the sink to be in the common area, I prefer it in with the toilet so I can wash my hands before touching the doorknob. Also, my bed didn’t have a blanket, the top sheet. There were no linens in the closet either. This seems like a lot off complaints but I just want to keep this new hotel in great shape. Holiday Inn has been around since I was a child and most young people think it’s old fashioned. That’s not true, they are just a history making hotel. I will definitely give this hotel a try again.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good choice

very nice hotel, easy to find, new and clean. pleasant decor.
Stayed 1 night in Apr 2025

10/10 Excellent

Quran

Great
Stayed 1 night in Apr 2025

10/10 Excellent

Troy

Stayed 1 night in Apr 2025

10/10 Excellent

Quran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just opened. Lots of food options nearby
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

nadeen

Stayed 3 nights in Apr 2025

6/10 Okay

cing

Business traveler
Liked: Cleanliness, staff & service
my fridge and microwave weren’t plugged in and i couldn’t reach front desk
Stayed 1 night in Apr 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick one night stay

My stay was very relaxing. Had a bowling tournament next door easy access to the alley.
Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Stayed 1 night in Apr 2025

10/10 Excellent

Jamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kerri

Business traveler, Traveled with family
Very clean!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Iasia

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Erika

Stayed 2 nights in Mar 2025

8/10 Good

Tom

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
Found bloody tissues on chair when first checked in and bed wasn't made after first night of stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable! The only thing is that the shower has no pressure at all and hot water take a while!
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service

Never again

The hotel was quiet, however, there was no one at the check-in counter and the hotel phone just kept ringing so that soured my experience right off the bat. Nedw computer system was slow once someone did finally appear. Only apps available on TV are Utube and another I do not use.To top it all off, the water pressure on 6th floor was poor and my shower was a disappointing trickle.
Stayed 1 night in Mar 2025

10/10 Excellent

allen

Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025