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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Exterior
Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Carytown
    ‪4 min drive‬
  • Virginia Commonwealth University
    ‪6 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room (Bed type assigned at check in)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Richmond Downtown by IHG

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.1 out of 5, Very Good, (1005)
$264 nightly
The price is $264 total
includes taxes & fees
Holiday Inn Express Richmond Downtown by IHG

About this property

Holiday Inn Express Richmond - Midtown by IHG

3.5-star Richmond hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Holiday Inn Express Richmond - Midtown by IHG features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, an arcade/game room, and multilingual staff. Onsite uncovered self parking is complimentary.

Holiday Inn Express Richmond - Midtown by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 22 to September 05
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Traveled with family
Liked: Staff & service, amenities
We checked in and went to our first room that hadn’t been cleaned yet. We went and got another room and found it mostly clean (night stand had water stains and desk had hard candy stuck to it). Bathroom wall had something stuck to it and ceiling in bedroom had stains. Breakfast was typical hotel hotel breakfast. Expected more with buildup from desk person at check in. Selection was limited. Mostly clean hotel, near train tracks.
Stayed 1 night in Feb 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect to stay at with a game room for extra fun.
Stayed 1 night in Feb 2025

2/10 Terrible

Durrell

Disliked: Property conditions & facilities
No room keys was a super inconvenience They said the keys machine broke 20mins ago to find out it hasn’t worked for a week Breakfast was limited because they ran out of food Definitely not worth my money The room was the only thing good about the property Won’t book there again
Stayed 1 night in Feb 2025

6/10 Okay

Adrian

Stayed 1 night in Feb 2025

6/10 Okay

Jennifer L

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was decent but would have liked to have known well in advance (not during check in) that we wouldn't have a key card. Breakfast was quite sparce on the one day when we came down at 8:30a. Overall, OK stay, but not likely to be back.
Stayed 3 nights in Feb 2025

6/10 Okay

Gary

Business traveler
Liked: Staff & service
Key card machine/system was down the entire time. Had to be let into my room every time I left. Felt a bit like a prisoner in my room. If I leave a front desk person has to come up to the 5th floor and open my door for me.
Stayed 1 night in Feb 2025

8/10 Good

Brian

Stayed 1 night in Feb 2025

2/10 Terrible

Cara

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Didn't have room keys the entire long weekend. Poorly handled response to that. We noted our concerns about security with staff letting guests into their rooms on an honor system of plainly stating the room they needed to enter. Zero checking of names or reservations even after verbally claiming such a policy would be in place. Elevator went out. Didn't receive housekeeping the entire stay. Breakfast was abysmal. Not staying at an Holiday Inn again but certainly not this one.
Stayed 3 nights in Feb 2025

2/10 Terrible

Kayne

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Brian

Room key system didn’t function. Employees had to escort everyone to their rooms.
Stayed 2 nights in Feb 2025

2/10 Terrible

Joan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

A Nightmare!

This place was a nightmare! They had no keys that was broken and they indicated it wouldn't be fixed for a "long time". Really? so when you had to get into your room, you had to find someone with a "master". Very inconvenient. Then got stuck in the elevator one day and they said the lights were going off and on. Very scary as I am 70 years old and was staying on the 8th floor. This hotel needs help!!
Stayed 3 nights in Feb 2025

2/10 Terrible

Jeremy

Liked: Cleanliness
Disliked: Staff & service
The key card system was down so no key was provided for the rooms. One of the elevators was malfunctioning.i booked through hotels.com and used a gift card for the entire amount but apparently they did not have that information so i was charged an additional fee for the “night fee, which was almost twice as much as the incidental fee I had already paid. Also, just a little sidebar for hotels.com: Why can I not post specific prices? I believe other consumers that use your service should be privy to the fees they may incur at hotels that are promoted in your site. Please pay no attention to the following ramblings…. When I was tired I went ninety night and counted one sheep in 50 different ridiculous incidents.
Stayed 1 night in Feb 2025

4/10 Poor

Crystal

Stayed 1 night in Feb 2025

2/10 Terrible

Edward

Disliked: Property conditions & facilities

2/10 Terrible

Sam, New Haven

Disliked: Staff & service
I was double charged for 1 stay
Stayed 2 nights in Jan 2025

10/10 Excellent

alexis, fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. I would come back.
Stayed 1 night in Feb 2025

6/10 Okay

jean

Stayed 1 night in Feb 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Talisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Caseem

Stayed 1 night in Feb 2025

2/10 Terrible

Sean

Traveled with family
Disliked: Staff & service

Never again!

Cancelled my reservation before I arrived gave my room away and left me essentially stranded in the middle of the night. Would not recommend. Did nothing to compensate or help with anew hotel.
Stayed 2 nights in Jan 2025

2/10 Terrible

Subhash

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was down for no reason overnight and cleanliness was just average.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stanneshia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The initial great impression was the front desk team member ! She was very friendly and helpful!! The facilities were very clean! Fitness center was small, but still definitely had a nice variety of equipment ! We will stay again! Location was close to the Richmond convention center - about 10-15 mins. Parking was easy and close. No loud noises at night .
Stayed 1 night in Jan 2025

8/10 Good

Krystle

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025