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Home2 Suites by Hilton Richmond Short Pump

3.0 star property

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Photo gallery for Home2 Suites by Hilton Richmond Short Pump

Terrace/patio
1 bedroom, premium bedding, desk, laptop workspace
Full-size fridge, microwave, stovetop, dishwasher
Free daily buffet breakfast
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking available
  • Pool
  • Pet friendly
  • Housekeeping
$185
includes taxes & fees
Sep 20 - Sep 21

Explore the area

View in a map
209 Towne Center West Blvd, Richmond, VA, 23233
  • Short Pump Town Center
    ‪8 min walk‬
  • Sheltering Arms Institute
    ‪4 min drive‬
  • University of Richmond
    ‪14 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

  • 490 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 490 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(40 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(43 reviews)
  • 323 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 2 Queen Beds, Accessible, Bathtub

  • 323 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Studio, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed, Accessible (Hearing)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Studio, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Hyatt House Richmond / Short Pump

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 1,010 reviews
Hyatt House Richmond / Short Pump

About this property

Home2 Suites by Hilton Richmond Short Pump

3-star hotel in Short Pump
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area, and a business center. Change of towels is available on request.
Home2 Suites by Hilton Richmond Short Pump offers 254 accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. 65-inch LCD televisions come with premium satellite channels, first-run movies, and pay movies. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Home2 Suites by Hilton Richmond Short Pump features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This Mediterranean hotel also offers a picnic area, coffee/tea in a common area, and express check-in. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Home2 Suites by Hilton Richmond Short Pump is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • First-run movies
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 76 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Home2 Suites by Hilton Richmond Short Pump Hotel
Home2 Suites by Hilton Richmond Short Pump Richmond
Home2 Suites by Hilton Richmond Short Pump Hotel Richmond

Reviews

Home2 Suites by Hilton Richmond Short Pump Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 404 out of 543 reviews
Rating 8 - Good. 74 out of 543 reviews
Rating 6 - Okay. 35 out of 543 reviews
Rating 4 - Poor. 15 out of 543 reviews
Rating 2 - Terrible. 15 out of 543 reviews

Reviews

10/10 Excellent

Shaunda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

The staff was super friendly. The only complaints we have about our stay was the smell of some cleaning product (maybe fabulouso or something similar) was a bit overwhelming and the pool area was a bit dark. Other than that it was great!
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very nice hotel located perfectly in Short Pump. From the greeting at check-in to handing over our room key at check-out, we had an amazing experience. Comfortable beds. Clean rooms. Friendly staff.
Stayed 2 nights in Jun 2025

8/10 Good

JANEKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, room was very spacious, clean and nice but bathroom was small, clean, but small. Definitely couldve used some of the unused space of the room to add to bathroom size. Me and others on the elevators were discussing the humid and hot hallways on the floors, it was very uncomfortable walking to the room. I didnt like having to pay for parking. It was just another way to get more money. Breakfast was good. I wish they had to go boxes and bags to make it easy to transport if you wanted to take food back to your room. Staff was also friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Devin

Traveled with family and small children
Liked: Cleanliness, amenities
It was nice the first time we stayed and then slowly started going downhill. Our room we were assigned was not cleaned when we walked in and the auto shade just fell right out of the track when we closed it. We were then assigned another room and the shade on the widow did the same thing but I was able to stop it before it fell out. No dog bags at the dog area. The breakfast was nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel! Very clean and in a great location!!
Stayed 1 night in May 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

maryellen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Buyer beware

I booked a non refundable room in a hotel in a suburban shopping area as I was traveling .As I was checking in ,I saw a notice on the counter that I would be charged $10.00 for parking. This was not mentioned in the Home2suites website nor did the desk clerk mention it. When I questioned the absurdity of the charge he made a joke about it. I was stuck. Where else was I going to park?very poor business. I have stayed with Home2suites many times and never had this happen. Disappointed in Hilton!
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alaa

Stayed 1 night in May 2025

4/10 Poor

Gregory

Disliked: Cleanliness
The headboard of the bed underneath was dirty, I just didn’t like the way the property was maintained and for the cost I was paying it just wasn’t worth it.
Stayed 1 night in May 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
I love the
Stayed 2 nights in Apr 2025

4/10 Poor

Joseph

Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Natalia

Stayed 1 night in May 2025

10/10 Excellent

Gaynell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent yet pricey

Stayed 1 night in May 2025

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Very accommodating. Staff was a pleasure to deal with.
Stayed 1 night in May 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Stayed 1 night in May 2025

8/10 Good

Tatiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets were too thing. There was no bar soap (there was an empty box instead). The shampoo and conditioner bottles were almost empty. The body wash had a very strong perfume smell which made it impossible to use it. The water was barely warm, so it was not much fun to take shower.
Stayed 1 night in May 2025

10/10 Excellent

catherine

Stayed 1 night in May 2025

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Stay

From the moment we entered the door every staff member was kind and professional. Our room was very clean along with the rest of the hotel. The kids enjoyed to pool. The breakfast had a good amount of different options. The hotel is also close to a lot of stores and restaurants. The only things I wasn’t a fan of is parking can get full so you’re offered to buy a $10 a day parking pass to guarantee a spot to park.
Stayed 2 nights in May 2025

10/10 Excellent

jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Linda K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with this hotel, I was on the 7th floor, elevators were fast. It was very quiet. I enjoyed the breakfast buffet each morning. Beds were comfortable. It’s a new and clean feel there. I walked to Starbucks, saw many options for eateries, shopping at Short Pump mall, great area just outside of Richmond. Felt very safe. Many amenities I didn’t get a chance to use but nice fitness room, outdoor patio area, laundry service, well organized kitchen in the room and mini store for snacks. My check in and check out was fast - personnel at desk were more friendly in the evening than the daytime staff. I highly recommend a stay here
Stayed 4 nights in Apr 2025

10/10 Excellent

ERIC

Stayed 2 nights in Apr 2025

10/10 Excellent

Marti

Stayed 1 night in Apr 2025