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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

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Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Exterior
Lobby
Courtyard
Premium bedding, individually furnished, desk, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

47-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

Similar properties

Lobby

Hyatt Place Richmond/Innsbrook

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, (1000)
$142 nightly
The price is $142 total
includes taxes & fees
Hyatt Place Richmond/Innsbrook

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

3-star Glen Allen hotel with in-room kitchens
Along with a 24-hour fitness center, this hotel has a snack bar/deli and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. These individually furnished accommodations include unspecified sofa beds. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Homewood Suites by Hilton Richmond-West End/Innsbrook features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms. This business-friendly hotel also offers barbecue grills, a picnic area, and coffee/tea in a common area. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Homewood Suites by Hilton Richmond-West End/Innsbrook has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 10 PM
Alcohol is not permitted at this property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 426 out of 910 reviews
Rating 8 - Good. 232 out of 910 reviews
Rating 6 - Okay. 114 out of 910 reviews
Rating 4 - Poor. 68 out of 910 reviews
Rating 2 - Terrible. 70 out of 910 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Rooms need some updating. The front of the refrigerator was rusty, poor water pressure in the shower and out dated shower. However room was clean . Only one washing machine was working. Overall though it was a good stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Lolita

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom had hair around toliet floor.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dontorious

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay would come back again.
Stayed 2 nights in Feb 2025

8/10 Good

Alisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Okay

Our stay was relaxing and enjoyable. My only issue was the doors. Room door, bedroom door, bathroom door, closet doors were all in poor condition.
Stayed 4 nights in Jan 2025

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities
They did a great job supplying water and ice during the boil advisory. Very nice staff. Breakfast was not fantastic, some items need repair around the community include breakfast area. Suite needed repair but was cleaned well and comfortable. I slept well, was able to prepare food I wanted.
Stayed 9 nights in Jan 2025

10/10 Excellent

Markel

Stayed 1 night in Jan 2025

6/10 Okay

Tara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of this property was worn down. The bathroom was a rusty. Everyone was wonderful that we met. Breakfast was delicious. It just needs a really good upgrade.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sandisiwe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Chanelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite breakfast was good. Bath room needed an upgrade
Stayed 2 nights in Dec 2024

2/10 Terrible

Jose

Stayed 2 nights in Nov 2024

4/10 Poor

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jack P

I have stayed here several times and the hotel is becoming dated lots of stuff in the rooms like your coffee pot and electrical outlets do not work. Came in to pillowcases on the bed, but no pillows took hours to get the pillows. Never did get a replacement coffee pot. The breakfast which used to be exceptional is now less than average. In other words, I’m not eating there food it’s nasty. The bagels were hard and stale and plain. The eggs were powdered eggs with cheese in the middle, which were absolutely awful. I will not be staying there anymore, which makes me sad. I have stayed there for years.
Stayed 1 night in Dec 2024

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 1 night in Dec 2024

2/10 Terrible

EDGAR

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst expirence ever. Hotel smells terrible and our room had TONS of roaches. They crawled in our food, they were all over the place once we had gone to bed. We got moved to another room temporarily before the same type of room was ready, and when they moved us to that room, there was urine in the toliet, the ceiling was dropping water in to the same toliet, and the room was super dirty. There was food wrappers in drawers and dirt and crumbs all over the floor. The nastiest place i may have ever been to. Staff was apologetic but you could tell they didn't care. The one time I don't read reviews I got this place. Other reviews mention roaches and how much this place stinks and is terrible. Stay away. Hilton should be embarrassed their name is attached to this.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

8/10 Good

DawnRee

Stayed 2 nights in Dec 2024

10/10 Excellent

Wendy

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was real nice and the peopel that works there was polite
Stayed 2 nights in Dec 2024

10/10 Excellent

Justin

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Dec 2024

8/10 Good

kelly

Liked: Cleanliness, staff & service, room comfort
Front desk were very friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanksgiving Week

We truly enjoyed our stay and the staff was great. We would recommend using something other than Styrofoam plates. Styrofoam is definitely disappointing to see in hotels these days. Other than that we thoroughly enjoyed our stay. We'll be back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Maira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2024

10/10 Excellent

Maira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the suite they gave us. It was nice and confortable.
Stayed 1 night in Nov 2024

2/10 Terrible

Lawrence

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Filthy hotel. Do not book

The room was filthy and we asked for our money back and left. Even after a long drive. Mold and mildew were everywhere in the bathrooms and the beds were absolutely disgusting under the sheets. It was disgraceful. We booked through hotels.com and it made me not want to use them again because it rated this property as excellent and it was anything but.
Stayed 1 night in Nov 2024