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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

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Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Coffee service
Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Lobby
Exterior
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
$121
includes taxes & fees
Oct 14 - Oct 15

Explore the area

View in a map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

7.4 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

3-star Glen Allen hotel with in-room kitchens
Along with a 24-hour fitness center, this hotel has a snack bar/deli and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. These individually furnished accommodations include unspecified sofa beds. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Homewood Suites by Hilton Richmond-West End/Innsbrook features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms. Event facilities measuring 743 square feet (69 square meters) include conference space. This business-friendly hotel also offers barbecue grills, a picnic area, and coffee/tea in a common area. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Homewood Suites by Hilton Richmond-West End/Innsbrook has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 10 PM
Alcohol is not permitted at this property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Reviews

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

8.0

Very Good

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 443 out of 954 reviews
Rating 8 - Good. 240 out of 954 reviews
Rating 6 - Okay. 121 out of 954 reviews
Rating 4 - Poor. 73 out of 954 reviews
Rating 2 - Terrible. 77 out of 954 reviews

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Chandrashekhar

Stayed 1 night in Jun 2025

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
It was good enough for a place to stay for one night, but I won’t ever stay here again for the price paid. The bathroom wasn’t clean, particularly the tub. It was dirty, and the drain didn’t work well nor did the tub faucet when switching to shower mode. It was totally out of shampoo too. The closet doors weren’t able to slide, it looked like they weren’t on the sliding track, making them too dangerous to even move, so we couldn’t get the other blankets out of the closet. The concierge was lovely though. The breakfast was nice as well. Reminded me of Embassy Suites. Hotels in a central area close to several shopping centers.
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great clean property!
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying here and great location to the short pump mall
Stayed 1 night in Jun 2025

8/10 Good

Chad

Liked: Staff & service
Disliked: Cleanliness
Room smelled musty, bathroom dirty, and everything felt damp and did not seem well maintained. Room was not what we were going for!
Stayed 1 night in Jun 2025

4/10 Poor

Patrick

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Air did not work good did not get cleaned but 1 day out of 3
Stayed 3 nights in Jun 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly, really like the two bedroom suite
Stayed 1 night in Jun 2025

2/10 Terrible

Jeremy

Stayed 1 night in May 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location. Easy parking. Pool area. Nice size rooms. Plenty of room.
Stayed 1 night in Jun 2025

10/10 Excellent

Rico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in May 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in May 2025

8/10 Good

laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, quiet and comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are amazing. Staff was great!
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Demond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Amazing one night stay
Stayed 1 night in May 2025

4/10 Poor

Faith

Business traveler
Disliked: Cleanliness, property conditions & facilities

Not the Hilton experience

Bathroom sink leaking couldn't even use it. When I called front desk. I was told they could move us to another room but air condition was working well in the room. It's 90 degrees outside ma'am. Went to take a shower &shower head broke was just hanging had no clip for shower head... This wasn't the Hilton experience!!!!
Stayed 1 night in May 2025

4/10 Poor

Kelly, Grove City

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Weather was 90 and pool was not open. Holes in the wall in the room, carpet was sticky in our room and air conditioning didn’t seem to be working in the king room in our suite.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

6/10 Okay

Jeremy

Stayed 1 night in May 2025

10/10 Excellent

Tim

Stayed 1 night in May 2025

10/10 Excellent

Kai

Great upon arrival, was able to get a late check in. My initial room did have a termite infestation, that we didn’t find out until we were already in there almost settled in the room, but the front desk concierge did give us another room once we made notice. Service was mediocre, because we asked for a water and they acted like they couldn’t give us any. Even after our initial room experience.
Stayed 1 night in May 2025

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and such a pleasure to deal with.
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was extremely clean and the staff was very kind and helpful. We will definitely be staying with them again!
Stayed 1 night in Apr 2025

8/10 Good

John

Traveled with family
Liked: Staff & service, property conditions & facilities
All was great except the bathroom. The floor was sticky, appeared dirty, and the grout was missing around some of the floor tiles. The caulk around the bathroom was sloppy and appeared pink/moldy in a couple spots. Oddly, the rest of the suite was perfect. Thankfully, we just slept and left.
Stayed 1 night in Apr 2025