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Quality Inn and Conference Center

2.5 star property

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Standard King Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
Property amenity
Lobby
BBQ/picnic area
Coffee service

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry
$69
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
5501 National Rd E, Richmond, IN, 47374
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Earlham College
    ‪9 min drive‬
  • Place, Wayne County Fairgrounds
    ‪16 min drive‬

Room options

View all photos for Standard King Non Smoking

Standard King Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard King Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard 2 Queens Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn and Conference Center

Richmond hotel with 1 indoor pools, connected to the convention center
An indoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center.
Quality Inn and Conference Center offers 135 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Quality Inn and Conference Center features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 4740 square feet (440 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and a picnic area. Onsite self parking is complimentary.

Quality Inn and Conference Center is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,740 square feet of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Reviews

Quality Inn and Conference Center Reviews

6.8

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 262 out of 1008 reviews
Rating 8 - Good. 251 out of 1008 reviews
Rating 6 - Okay. 212 out of 1008 reviews
Rating 4 - Poor. 143 out of 1008 reviews
Rating 2 - Terrible. 140 out of 1008 reviews

Reviews

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Older property but still a nice place to stay.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Puja

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend!

Stayed with our family of 6 in two rooms. Check-in was overly complicated. Property was grungy and dirty overall. Smelled like cigarettes throughout. Elevators were shaking and sketchy. A/C must have been busted inside the halls and it was hotter and muggier than outside. A/C in rooms took a long while to get up to temp and the shower took almost 15 minutes to get warm. The beds were overall uncomfortable. One of our rooms had a busted doorstop and hole in the wall where it used to be. Lots of truck divers and construction dudes staying at the hotel made my daughters very nervous. “Free” breakfast was not anything like what is advertised other than some waffle machines. Little to no selection of any decent food. Overall vibe was very gross and I would never recommend this to anyone. Photos are very deceiving and I wished I had read reviews more carefully beforehand.
Stayed 1 night in Jun 2025

4/10 Poor

Nneka

Stayed 1 night in Jun 2025

10/10 Excellent

andrea, SGIUSTINA IN COLLE

Stayed 1 night in Jun 2025

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into lobby that smelled of strong cigarettes smoke along with a dirty smell. Keep in mind there is smoke free sign hanging in the lobby. The staff member told me it was on the clothes of someone else who had walked through. It was clearly not that individual. The whole place smelled of cigarette smoke. Our room was so filthy I had to go ask for a new room. At this point I should have left but we were tired from traveling all day. The bathroom wasn’t clean, towels were yellow looking, thin and had holes. Pillow cases looked like they hadn’t been washed in months. Yellow stained and disgusting looking. The last straw for us was finding a bed bug. We packed up and left. I’m unsure how this hotel hasn’t been shut down by the health department.
Stayed 1 night in Jun 2025

6/10 Okay

Annette

Stayed 1 night in Jun 2025

6/10 Okay

Muhammad Muzaffar

Stayed 1 night in Jun 2025

6/10 Okay

Kathleen

Disliked: Property conditions & facilities
Breakfast was not sufficient. Orange juice was horrible!
Stayed 1 night in Jun 2025

8/10 Good

Warren

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

4/10 Poor

David Allen

Stayed 4 nights in Jun 2025

10/10 Excellent

Vickie

Stayed 1 night in May 2025

2/10 Terrible

Terrence

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We're I will not stay

The room was extremely dated and had mold at the window side and the carpet was not clean the breakfast was very limited and the place gave off residential vibe.
Stayed 2 nights in Jun 2025

4/10 Poor

Norman

Stayed 1 night in May 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Matthew

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Joseph

Traveled with group
Liked: Staff & service
Disliked: Cleanliness

Ok trip

We found a baby roach on the wall and the breakfast was terrible. Nice location though!
Stayed 1 night in May 2025

6/10 Okay

George

Liked: Cleanliness, staff & service

Ok

No thrills hotel. Breakfast was ok choices. Rooms are ok. Trash was only done once during our 4 night stay. You can hear everything in rooms around you. Even the person next door snoring.
Stayed 4 nights in May 2025

4/10 Poor

Lon

Traveled with partner
Liked: Cleanliness
Breakfast options were few and not sufficient. Air conditioning unit was noisy, the tv was slow and unresponsive, and the radio did not work in the room. The bed was comfortable and the room was clean.
Stayed 1 night in May 2025

4/10 Poor

Matthew

Stayed 1 night in May 2025

8/10 Good

Kenneth

Traveled with partner
Friendliness of staff, room could be cleaner
Stayed 10 nights in May 2025

6/10 Okay

Grace

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It’s an affordable option. If you don’t want to spend that much, this inn is okay. There are so many stains on bedsheets, pillowcases, and all around. The room’s smell is not that good and feels like a little dusty. Overall, this is an affordable option.
Stayed 1 night in May 2025

2/10 Terrible

Angel

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t clearly stated the pool is closed til further notice, the reason I booked the room. And front desk employee was hateful from the beginning of the interaction.
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Stayed 2 nights in May 2025