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Quality Inn Chester - South Richmond

2.5 star property

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Photo gallery for Quality Inn Chester - South Richmond

Exterior
Premium bedding, desk, laptop workspace, soundproofing
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing
Dining
Pool

Reviews

6.6 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi
$81
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
12711 Old Stage Rd, Chester, VA, 23836
  • Place, Parker's Battery Park
    ‪8 min walk‬
  • Place, Iron Bridge Sports Park
    ‪11 min drive‬
  • Place, Southpark Mall
    ‪12 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Business Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Quality Inn Chester - South Richmond

Chester hotel with free breakfast
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn Chester - South Richmond offers 70 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Plasma televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

Quality Inn Chester - South Richmond has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 20 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 3.18 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Chester
Quality Inn Chester
Holiday Inn Express Cincinnati West Chester Hotel West Chester
Quality Inn - West Chester Ohio
Quality Inn
Quality Inn Chester
Quality Chester South Richmond
Quality Inn Chester - South Richmond Hotel
Quality Inn Chester - South Richmond Chester
Quality Inn Chester - South Richmond Hotel Chester

Quality Inn Chester - South Richmond Reviews

Reviews

6.6
Rating 10 - Excellent. 223 out of 796 reviews
Rating 8 - Good. 189 out of 796 reviews
Rating 6 - Okay. 128 out of 796 reviews
Rating 4 - Poor. 114 out of 796 reviews
Rating 2 - Terrible. 142 out of 796 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

TANNJA

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways smell moldy and smoky. The water doesn’t get hot and the pressure is awful.
Stayed 1 night in Jul 2025

8/10 Good

Cesar

Stayed 1 night in Jul 2025

4/10 Poor

brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like much, entire building smelled like smoke, very noisy, ac took and entire day to cool the room
Stayed 2 nights in Jul 2025

2/10 Terrible

Alison

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Smelly

The smelliest hotel (hallway/elevator) I have ever been (have to hold breath). Roaches. Do not recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Jul 2025

2/10 Terrible

Melissa

I stayed at this pro
Stayed 3 nights in Jul 2025

2/10 Terrible

Tiarra

Liked: Staff & service

Will not be returning and will not recommend.

I seen one roach in room. I woke up with a rash and bit makes on my shoulders and elbows. I informed the staff.
Stayed 1 night in Jul 2025

2/10 Terrible

keeon, St. Charles

Stayed 3 nights in Jul 2025

4/10 Poor

Konzolice

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not worth $120.00 per night. Unprofessional desk clerk. Understaffed. Unprofessional Appearance, dressed like gas station worker. Broken bathroom fixture, poor water pressure, Dirty Stain Sofa cushions, Depressing dull room.... Looks like a room that a person would commit suicide in. 3rd party - so no Points or Veteran Discount were supported. Absolutely my last Quality Inn, possible last Expedia.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst Hotel Experience Ever

Not a pleasant visit as the hotel upon entry was off. The smell of mold or water issue is super strong. Cleanliness was not apart of the hotel at all. The room was not cleaned, food and trash on floor. The door key did not work, no red or green light came on. Front desk changed battery and module and still did not work. No pool, under construction. No full breakfast as listed, just waffle and yogurts.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher

Was satisfied with my stay. A/C worked well in late June, fridge was cold, and enough in-room coffee. Shower was good and has installed lighting as opposed to lamps. Location is close to my destination so will consider for future visits.
Stayed 2 nights in Jun 2025

2/10 Terrible

LaTarra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service

Not the worst, but far from the best

The night front desk person was friendly, and check in was smooth. When we reached the room, we were greeted by the smell of smoke. Light switches didn’t seem to work, but we eventually figured them out. Some bulbs were out. One wall lamp was partially hanging out of the wall. Everything seemed clean. My wife said she killed a couple bugs. The bed was comfortable enough. The hotel was quiet. The area was nice, being located far enough south of Richmond and far enough off of I-95. Breakfast was sparse: waffles, 2 types of cereal, yogurt, coffee, milk. There was one apple in the dish, and no hot tea for my wife. Although a pool was pictured on the website, it was empty with yellow barrier tape around. Overall, disappointing. Might do for a quick overnight, but two nights was too much.
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness

Need a refund

Roaches in the room and water leaking . I asked for another room same thing occurred and I can’t contact hotels.com to get a refund.
Stayed 1 night in Jul 2025

4/10 Poor

Antonio

The staff is awesome but the hotel needs upgrading
Stayed 1 night in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet.
Stayed 3 nights in Jun 2025

4/10 Poor

Alex

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Julia

Traveled with group, Business traveler
Disliked: Cleanliness, amenities
Need to remodel this property
Stayed 2 nights in Jun 2025

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Julian

Stayed 4 nights in May 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and convenient
Stayed 2 nights in Jun 2025

2/10 Terrible

Jersey Devil

Stayed 2 nights in Jun 2025

10/10 Excellent

Bruno

Stayed 1 night in May 2025

4/10 Poor

Tristan

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel need to seriously be renovated in the inside. Hotel has horrible sewer smell in it. Hallway and room also has bad odor. Paint job on shower ceiling was coming off with black mold around it. Hotel has potential but, needs to make changes to the hotel for a safe, healthy and comfortable stay.
Stayed 2 nights in Jun 2025