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Quality Inn Chester - South Richmond

2.5 star property

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Photo gallery for Quality Inn Chester - South Richmond

Exterior
Pool
Dining
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing
Premium bedding, desk, laptop workspace, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
$83
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
12711 Old Stage Rd, Chester, VA, 23836
  • Place, Parker's Battery Park
    ‪8 min walk‬
  • Place, Greater Richmond Convention Center
    ‪17 min drive‬
  • Place, Short Pump Town Center
    ‪33 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Business Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Quality Inn Chester - South Richmond

Chester hotel with free breakfast
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn Chester - South Richmond offers 70 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Plasma televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

Quality Inn Chester - South Richmond has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 20 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 3.18 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Chester
Quality Inn Chester
Holiday Inn Express Cincinnati West Chester Hotel West Chester
Quality Inn - West Chester Ohio
Quality Inn
Quality Inn Chester
Quality Chester South Richmond
Quality Inn Chester - South Richmond Hotel
Quality Inn Chester - South Richmond Chester
Quality Inn Chester - South Richmond Hotel Chester

Quality Inn Chester - South Richmond Reviews

Reviews

6.6
Rating 10 - Excellent. 230 out of 814 reviews
Rating 8 - Good. 191 out of 814 reviews
Rating 6 - Okay. 129 out of 814 reviews
Rating 4 - Poor. 115 out of 814 reviews
Rating 2 - Terrible. 149 out of 814 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Mikaila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hallways smelled of smoke. Our first room did not have a working door key and we requested a new room. Torn curtains. Kids screaming down the halls. Peeling wallpaper and mold along the ceiling. Quality was not part of this Quality inn. We knew going in that this was no 5 star but this was a rough night.
Stayed 1 night in Sep 2025

2/10 Terrible

Ray

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Taurus D

Bad smell odor
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service
Disliked: Cleanliness

Just ok

Bare bones. Just an ok stay. Needs updating.
Stayed 1 night in Sep 2025

2/10 Terrible

Edwina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Terrell

Traveled with partner
Disliked: Cleanliness, amenities
I was giving a non smoking room, I was warned that If i smoke in the room I'll be charged extra, but upon entry cigarette smoke was the first smell, also two very noticeable burn holes in the comforter. Then i had to deal with the toilet not flushing due to the water not running, and i had to kill a roach!! Matter of fact i was being generous giving them 2 🌟
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Liked: Staff & service, amenities
Staff was awesome and helpful. The bed was beyond expired.
Stayed 1 night in Sep 2025

10/10 Excellent

Jaquandra

Stayed 1 night in Sep 2025

6/10 Okay

Alana

Liked: Staff & service
Disliked: Property conditions & facilities

You get what you pay for

Booked this room for an overnight stop on a drive down south. I was looking for something cheap with a fitness center. This is not it! The gym is "closed for renovations," so it should be taken off the list of amenities. Room was clean, smell not great but to be expected. Water in shower and sink not so good. Receptionists were very polite and professional. Breakfast is waffles, cereal, and apples. Not great, not terrible.
Stayed 1 night in Aug 2025

2/10 Terrible

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

NEVER AGAIN!!!

I used a gift card to book this stay and am EXTREMELY DISAPPOINTED! This place is a mess, it stinks, the rooms are TERRIBLE! Black mold in bathroom, no lighting in the rooms, I found countless teams from prior guest, the phone did not work, the side doors of the building have no locks anyone can come and go, I felt extremely unsafe and uncomfortable. The staff was the only decent thing in the building, very nice and friendly for check it and as you walk through. But I am very upset I wasted my gift card on this location!! For one night was over $100 and this property is MAYBE worth $59 a night!!!
Stayed 1 night in Aug 2025

6/10 Okay

Monica A

Traveled with family
Liked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
The property was nice. The only reason i gave it 3 stars they really need to provide more the waffles an 2 kinds of cereals for breakfast.
Stayed 1 night in Aug 2025

8/10 Good

yvette

Stayed 1 night in Aug 2025

6/10 Okay

sorna

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Jesse

Stayed 1 night in Aug 2025

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Eugenia

Disliked: Property conditions & facilities
Filthy sheets
Stayed 1 night in Jul 2025

8/10 Good

Jaquandra

Stayed 1 night in Aug 2025

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet and lock on the door in our room did not work. We then had a problem getting a new room. The lock on the room we were switched to also did not work; the room smelled horrible and was dirty.
Stayed 1 night in Aug 2025

6/10 Okay

lian

Stayed 1 night in Aug 2025

4/10 Poor

Kent

Traveled with family
Disliked: Property conditions & facilities
Stayed up until 12:30 listening to some hard bass music in area. Didn't restock food at breakfast area. Room had weird smell. Beds were horrible.
Stayed 1 night in Aug 2025

6/10 Okay

Arthur

Definitely a 2 star. Nothing more, nothing less. Room was fine. Bad Oder in hallways.
Stayed 1 night in Jul 2025

2/10 Terrible

Marissa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Ana

Traveled with family
Disliked: Property conditions & facilities
The hotel in that place was very dirty, smelled disgusting and when we come back to the room from the dinner time they had been giving our room to another customer 😡 you can imagine what was the surprise 😱 really bad situation!!! It was never happened to us
Stayed 1 night in Jul 2025