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Sheraton Richmond Airport Hotel

3.0 star property

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Photo gallery for Sheraton Richmond Airport Hotel

BBQ/picnic area
Lobby sitting area
40-inch flat-screen TV with cable channels, Smart TV
Exterior
1 bedroom, premium bedding, down comforters, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast available
  • Free WiFi

Explore the area

Map
5501 Eubank Rd, Sandston, VA, 23150
  • Broad Street
    ‪9 min drive‬
  • Greater Richmond Convention Center
    ‪11 min drive‬
  • Virginia Commonwealth University
    ‪12 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪11 min walk‬

Room options

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Traditional Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed

40-inch flat-screen TV with cable channels, Smart TV

Deluxe Studio, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(36 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 Queen Bed

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 Queen Bed

9.8 out of 10
Exceptional
(9 reviews)
  • 430 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

40-inch flat-screen TV with cable channels, Smart TV

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, down comforters, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Property amenity

Courtyard by Marriott Richmond Airport

  • Pool
  • Free airport shuttle
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (1000)
$147 nightly
The price was $173
The price is $147 total
includes taxes & fees
Courtyard by Marriott Richmond Airport

About this property

Sheraton Richmond Airport Hotel

Sandston hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking. Housekeeping is available once per stay.
Sheraton Richmond Airport Hotel offers 160 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sandston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and 7 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 10000 square feet (929 square meters) include conference space. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and a garden. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Parking is available onsite for a surcharge.

Sheraton Richmond Airport Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Gate 55 - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Starbucks Market Place - Onsite coffee shop. Open daily.

Languages

Arabic, English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Onsite parking available only on request
  • Uncovered self parking on site (USD 10 per day; includes in/out privileges)
  • Extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20 for adults and USD 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gate 55
  • Starbucks Market Place

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 10,000 square feet of conference space
  • 24-hour business center
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1989
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 12 for children
  • Uncovered self parking fee: USD 10 per day (in/out privileges)
  • Extended parking fee: USD 10 per day
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Richmond Airport
DoubleTree Hilton Richmond Airport
DoubleTree Hotel Richmond Airport
DoubleTree Richmond Airport
Richmond Airport DoubleTree
Doubletree Hotel Sandston
Sandston Doubletree
Richmond Airport Hotel
Best Western Sandston
Richmond Airport Hotel
Sheraton Richmond Airport
Sheraton Richmond Airport Hotel Hotel
Sheraton Richmond Airport Hotel Sandston
Sheraton Richmond Airport Hotel Hotel Sandston

Sheraton Richmond Airport Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 694 reviews
Rating 8 - Good. 106 out of 694 reviews
Rating 6 - Okay. 41 out of 694 reviews
Rating 4 - Poor. 36 out of 694 reviews
Rating 2 - Terrible. 53 out of 694 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

A head cold brought to you by Sheraton.

I stayed there 4 nights. The heat never fully worked. I asked for assistance from several staff members. Your only bright spot is kenya. I'm on my way back home with a miserable cold. The solution is either shut the room down until the problem can be remedied, or fix it right away. Thank you.
Stayed 4 nights in Apr 2025

10/10 Excellent

Arlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Dr. Emily

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Nice property. Some of the staff at the front desk were a bit curt.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great food!
Stayed 1 night in Apr 2025

4/10 Poor

Jasmine

Business traveler

Unsatisfied

Checked in. Was sent to the wrong room. Had to move all of my stuff and check into another room. After settling in and getting undressed to take a shower, the shower was broken. Had to get dressed and move yet another room. Very exhausting. Staff did not accommodate me for the inconvenience, staff barely cared. My second time staying at this hotel as I frequent the area for business however I think that was my last.
Stayed 2 nights in Apr 2025

10/10 Excellent

Fuaau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of an already well-set, clean looking property, The courtesy of service, and the professionalism of the staff, accommodated by well-defined people skill needed in the front end speaks volume to what the property has to offer, and represents.
Stayed 1 night in Apr 2025

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2025

8/10 Good

M Caroline

Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff were extremely kind and accommodating.
Stayed 1 night in Mar 2025

2/10 Terrible

brandon

Business traveler
Liked: Cleanliness
Disliked: Staff & service
This was possibly one of the worst experiences ever. I was in town for business. Booked 3 rooms for 6 nights (totaling $3,688.88). At arrival I had to place a card on hold for incidentals (which is perfectly normal and fine). However, when I checked my account. I noticed that they held $915 PER ROOM. After complaining to the manager. He promised to make the necessary adjustments and gave me breakfast vouchers. Well I've been home now for 4 days and that hold is still there! To only make matters worst, my trip was cut short by 2 days. They DID NOT reimburse me for those 6 nights (3 rooms x 2 nights). And now that I'm back home, I can't get a manager on the phone. FYI. I'm 47 years old and this is the very first review I've ever wrote. Other than that, $10 per night parking and $18 breakfast. But the place is clean. Which is definitely worth reporting.
Stayed 6 nights in Mar 2025

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
No issues with the hotel itself. During our visit, there appears to have been an event, so it was overrun with children that were noisy and playing in the halls.
Stayed 1 night in Mar 2025

2/10 Terrible

Edith

Stayed 1 night in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Joshua

Stayed 3 nights in Mar 2025

10/10 Excellent

Lawrenette, Hattiesburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower temperature and pressure were amazing!! The restaurant was delicious.
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburgers were delicious-beds comfy

Stayed 1 night in Mar 2025

4/10 Poor

Ralphann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was very nice, clean and spacious! The only downside was having to change rooms because there was a boys soccer team staying in the hotel. I mentioned at check in not wanting to be in the midst of any children groups. I explained it’s customary for children and pets to be on the lower levels and couples or individuals traveling to be assigned upper levels and away from the noise. The staff responded as if they were incompetent and didn’t understand what I was trying to say. Needless to say we feel victim to excessive noise and door banging pranks. My request to be separated is a standard procedure in hospitality and after several attempts we were finally assigned a quiet room on the top floor. So we packed up and moved. Next time I will call ahead to be sure there aren’t any groups and/or access to a manager that can accommodate us accordingly without all the aggravation.
Stayed 1 night in Mar 2025

2/10 Terrible

Joseph

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

Worst stay and couldnt find another hotel option

Well the room smelled of damp and old with weds hanging from ceiling and corners rusty door ways and unlockable windows and patio door. If couldve found a different option would have. Then to top it off room tv did not work sad when you book the deluxe suites
Stayed 2 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and room were great. My only surprise was a $10 charge to park my car in there lot overnight?
Stayed 1 night in Mar 2025

2/10 Terrible

Sungyeol

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025