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Richmond Marriott

3.5 star property

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Photo gallery for Richmond Marriott

2 bars/lounges, lobby lounge
2 bars/lounges, lobby lounge
2 bars/lounges, lobby lounge
Property entrance
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • Gym
  • Laundry
  • Room service
  • Bar
$208
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
500 E Broad St, Richmond, VA, 23219
  • Broad Street
    ‪1 min walk‬
  • Greater Richmond Convention Center
    ‪3 min walk‬
  • Virginia Commonwealth University
    ‪10 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • 424 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds

9.0 out of 10
Wonderful
(29 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(5 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 424 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds

  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(41 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Designer toiletries, hair dryer, towels, soap

Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 358 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Club Room, 2 Double Beds (Mobility Accessible, Tub)

  • 358 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Club Room, 1 King Bed with Sofa bed

7.2 out of 10
Good
(5 reviews)
  • 358 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Richmond Marriott

3.5-star Richmond hotel, connected to the convention center in Downtown Richmond
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a conference center, a coffee shop/cafe, and valet parking. Change of towels is available on request.
Richmond Marriott offers 413 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 3.5-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 26760 square feet (2408 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, gift shops/newsstands, and tour/ticket assistance. A complimentary area shuttle within 2 miles is available for guests. Parking is available onsite for a surcharge. A total renovation of this property was completed in September 2020.

Richmond Marriott is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 1:00 PM.
Corner Rapid Bar - This lobby lounge serves light fare only. Happy hour is offered.
Fall Line Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Starbucks - This coffee shop serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 2 mi
  • Valet parking on site (USD 49 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 10 to 40 for adults and USD 10 to 40 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Corner Rapid Bar
  • Fall Line Kitchen & Bar
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (26,760 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1984
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2020
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable/satellite channels
  • Hulu
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 40 for adults, and USD 10 to 40 for children
  • Valet parking fee: USD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free in-room WiFi has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Richmond
Richmond Marriott
Richmond Marriott Hotel
Richmond Marriott Hotel
Richmond Marriott Hotel Richmond
Richmond Marriott Richmond
Richmond Marriott Hotel Richmond

Richmond Marriott Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1013 reviews
Rating 8 - Good. 204 out of 1013 reviews
Rating 6 - Okay. 91 out of 1013 reviews
Rating 4 - Poor. 39 out of 1013 reviews
Rating 2 - Terrible. 51 out of 1013 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Stayed 2 nights in May 2025

10/10 Excellent

Delores

Traveled with family
It was truly amazing
Stayed 1 night in May 2025

10/10 Excellent

Jimi

Stayed 2 nights in May 2025

8/10 Good

Jon

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Augustus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful when it came to finding entertainment in the area
Stayed 2 nights in Jun 2024

10/10 Excellent

Anthony

Stayed 1 night in May 2025

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
My room was comfortable, but it would have been helpful to have been informed that my room was ready as requested. Lots going on due to graduations and proms. Parking was not easily accessible for a senior citizen and valet parking cost was not suitable for my budget. I should have been informed about the fees when making my reservation and not at check in. A microwave oven is recommended especially for those who work late into the night.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Terrible Wifi

The hotel is fine but the WiFi is absolutely horrendous. I had to use data the entire time. You would think for such a hotel chain that the WiFi would work.
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute flight cancellation made better by a wonderful night stay!
Stayed 1 night in May 2025

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the property is well maintained.
Stayed 1 night in May 2025

10/10 Excellent

Colleen

Stayed 3 nights in May 2025

10/10 Excellent

John, abingdon

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to attend a college graduation. Property is very clean and staff were very nice and helpful when we had a question. It’s walkable to several restaurants and convention Ctr. Easy parking on both sides-garage parking. We will stay again when in area.
Stayed 1 night in May 2025

10/10 Excellent

David, Charlottesville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two blocks from the hotel the city is run down with a lot of vacancies and people loitering at night.
Stayed 2 nights in May 2025

10/10 Excellent

Kanchan

Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like parking situation.
Stayed 2 nights in May 2025

8/10 Good

Sarah V

Stayed 1 night in May 2025

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Richmond Marriot 2025

Front desk Marlin & Beloved were wonderful. Professionally, kind & answered all my questions. Elena Housekeeping was attentive & very kind. Everyone that works in this Marriot were all friendly and polite.
Stayed 2 nights in May 2025

10/10 Excellent

Jessie James, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Just good
Stayed 2 nights in May 2025

8/10 Good

Joey

Stayed 1 night in May 2025

10/10 Excellent

Mario

Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked this stay in February for a king room. When we arrived, we were informed that there were no king rooms available. This was our first trip since my husband was diagnosed and started treatment for cancer, so this was a little disappointing. The television would only play the welcome to Marriott and no amount of pushing the buttons on the remote would make it do anything other than turn on, off and play the welcome to Marriott. On the positive side, the room was clean and comfortable. I only visited the Starbucks, so I cannot comment on the restaurant.
Stayed 1 night in May 2025

6/10 Okay

Joshua

Liked: Cleanliness
Didn’t turn on the tv or used the king sized bed Fees was ridiculous
Stayed 2 nights in May 2025

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bonvoy in Richmond, Va was lovely. The room was spacious and clean. The bathroom was heaven. That jacuzzi tub was the icing on the cake. The staff was friendly and accommodating. I would stay there anytime.
Stayed 1 night in May 2025

10/10 Excellent

Tina, Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to Stay
Stayed 2 nights in May 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointed and dissatisfied

During our recent stay at the Marriott, we experienced an incredibly dissatisfying and disappointing series of events. Despite arriving well after the official check-in time, our room was still not ready, forcing us to wait unnecessarily. When we expressed our frustration, the front desk clerk attempted to offer an alternate room, but it had smaller beds and did not meet our original reservation requirements. In an effort to make amends, Marriott provided a complimentary appetizer at the on-site restaurant, yet even that gesture fell flat when the restaurant staff failed to seat us despite the space being nearly empty. To top it off, once we finally got into our room, we discovered there was no remote control for the TV. The combination of these issues made for a thoroughly disappointing experience that fell far below Marriott’s usual standards.
Stayed 1 night in May 2025