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SpringHill Suites by Marriott Richmond North/Glen Allen

3.0 star property

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Photo gallery for SpringHill Suites by Marriott Richmond North/Glen Allen

Dining
Exterior
1 bedroom, premium bedding, in-room safe, desk
View from property
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Gym
  • Air conditioning

Explore the area

Map
9701 Brook Rd, Glen Allen, VA, 23059
  • Henrico Sports & Events Center
    ‪18 min walk‬
  • The Crossings Golf Club
    ‪2 min drive‬
  • Cultural Arts Center Glen Allen
    ‪4 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

37-inch LCD TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 390 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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  • Parking included
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About this property

SpringHill Suites by Marriott Richmond North/Glen Allen

3-star Glen Allen hotel close to The Crossings Golf Club
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
SpringHill Suites by Marriott Richmond North/Glen Allen offers 136 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
SpringHill Suites by Marriott Richmond North/Glen Allen features an indoor pool and a fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 291 square feet (27 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and a picnic area. Parking is available onsite for a surcharge.

SpringHill Suites by Marriott Richmond North/Glen Allen is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 291 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay, plus a one-time cleaning fee of USD 50 and a deposit of USD 5 per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 20.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 5 per day
  • Pet fee: USD 50.00 per accommodation, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Springhill Suites
Springhill Suites Marriott Richmond
SpringHill Suites Marriott Richmond North/Glen Allen Hotel
Springhill Suites Marriott Richmond Hotel Virginia Center
Springhill Suites Marriott Richmond Virginia Center
Springhill Suites Richmond
Springhill Suites Richmond Virginia Center
Springhill Suites Virginia Center
Springhill Suites Marriott Richmond Virginia Center Hotel
SpringHill Suites Marriott Richmond North/Glen Hotel
SpringHill Suites Marriott Richmond North/Glen Allen
SpringHill Suites Marriott Richmond North/Glen
SpringHill Suites riott Richm
SpringHill Suites by Marriott Richmond North/Glen Allen Hotel

SpringHill Suites by Marriott Richmond North/Glen Allen Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 484 out of 1002 reviews
Rating 8 - Good. 263 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Julie

Traveled with group
Liked: Staff & service, property conditions & facilities
Pool was disgusting. Breakfast options were stale and not refilled based on number of guests. Staff was all incredibly kind, from wait staff to maid services.
Stayed 1 night in Nov 2024

8/10 Good

Lillie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room 215 had noise starting about 5:30.am I think it was from elevator. Breakfast at 8:30 was a little lacking. Cleanliness and staff was very good.
Stayed 1 night in Nov 2024

6/10 Okay

Della

Traveled with group
Disliked: Property conditions & facilities, room comfort
Upon arrival for checking in I waited at the front desk b4 I was eventually greeted by a staff member. She appeared to be annoyed with an unpleasant attitude. She explained that most rooms were not available until 3pm. However, she indicated that a room on the 1st floor was available, I accepted the room. Upon entering the room the order was very smelly, the room was very cold and dark. Actually the room was a dump and the health department should close the room for occupancy. After trying to make the decision of what should I do. That when this loud noise continued to be very noticeable, I looked out the windows and discovered the heating/air was directly at the window. At this point I took my belongings and went to the front desk. I was greeted by a young man who was very professional and completely attentive to my issues. He informed me that he would exchange my room and the room would be ready in a few minutes. I was very pleased with this transaction, therefore, I asked if I could leave my luggage while I went to lunch. When I returned the keys for the room were waiting with my name. This room was in much better condition. Sorry I don’t have the names of the staff, however, I want to express my appreciation to the young man who was so helpful. During my stay all my contacts with this gentleman were positive. On the other hand the 1st young lady who assigned me to the 1st room isn’t an asset to the Springhill Suite. I arrived on Saturday @ approximately 1:15 pm.
Stayed 2 nights in Nov 2024

8/10 Good

Anne

Liked: Staff & service, room comfort
Nice location and updated. The pool area wasn't very clean. The breakfast was nice and had lots of healthy options.
Stayed 1 night in Nov 2024

10/10 Excellent

Selina

Stayed 4 nights in Oct 2024

10/10 Excellent

Ana camila

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Trash hotel and as dirty as it gets. Find a better hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Gail

Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities
I liked my room as it was clean and comfortable. The carpeting in places was tattered. I would have liked an ATM machine in the entrance area. The staff was amazing! There was a roach walking around the dining room food counters that I told the staff about and they got right on it.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney o the check in was awesome !
Stayed 2 nights in Oct 2024

10/10 Excellent

Dayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process went smoothly. The staff were very helpful and knowledgeable. Overall stay was pretty nice. The only thing I didn’t like was the weird sounds and movements that the elevator made going up to our room.
Stayed 1 night in Oct 2024

8/10 Good

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
A few things negative and positive I can share: 1. After booking thru Expedia told at desk Checking out I had to contact Expedia for My receipt. Did not make sense 2. Muffins at breakfast were very stale. Not eatable ! 3. Hotel has great safe location 4. Carpets in rooms, elevator and hall ways Need daily vacuum. Uncomfortable Walking on room rug without shoes 5. Small roach was stepped on by guests in Breakfast area. : prices being charged in this market Should not have these issues. Daily Guest expectations 6. Great feeling walking in front door
Stayed 1 night in Oct 2024

2/10 Terrible

Ryan, Pittsburgh

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Despite requesting a crib twice, including the day of check in. It was not in the room when we arrived. We drive 7 hours and had a toddler sleeping at 10pm and no crib. I asked the front desk and they said he right up. I came back 10 minutes later to employee watching TV in breakfast area. Ants in bathroom
Stayed 1 night in Oct 2024

10/10 Excellent

Johnathan

Stayed 1 night in Jul 2024

8/10 Good

Noilahni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Oct 2024

10/10 Excellent

Anthony

Stayed 1 night in Oct 2024

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

LaSean

Traveled with family and small children, Traveled with family
The property is a bit dated
Stayed 2 nights in Oct 2024

4/10 Poor

Joy

Traveled with family
Stayed 1 night in Oct 2024

2/10 Terrible

Darrell

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Tiffany

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Customer service was absolutely amazing. Courtney was a real gem!! Breakfast was also well prepared and neatly presented. However the room was not cleaned well. The first room I was given a key to was not cleaned at all. The second room had tissue and bandages on the bathroom floor from a previous guess I am assuming. Unfortunately I can not stay again. I hate this because the staff members are so nice. The manager even fixed the first issue for me without kickback. Tried to report the second issue but I gave up.
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Stayed 3 nights in Sep 2024