8/10 Good
Verified traveler
Jan 5, 2025
Liked: Staff & service, property conditions & facilities, room comfort
5 star experience but not this time
I've stay at this hotel often when in town and I give it a 5 star rating, but this particular time was rough. It was over the Christmas holiday and I am in town visiting family. When I checked into the room I was shocked it was not cleaned. Sink full of dishes and counter had clean materials on it and oven was greasy. No towels or anything in bathroom, missing shower curtain and the bed was not made/ missing linen. The woman at the front desk quickly accommodated me with another room which was clean and ready to stay in. Later that night I started to realize the heat was not coming on/ blowing cold air. I had it set on 82 and it was still showing on thermostat at 71. I called the front desk and at this time a gentleman answered and told me there was nothing they can do until in the morning since no maintenance workers were available. Then to find out the next day maintenance was on vacation or off. The heat made it to about 74 but it was the next day. I don't want this to sound like I have an awful time Everytime at this hotel. This was really a fluke experience out of 10 or more stays at the hotel. The young lady that assisted with check in and also relocating me to a ready to stay room. was very helpful and very friendly. She definitely gets 5 stars from me.
Verified traveler
Stayed 1 night in Dec 2024