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Extended Stay America Suites Richmond Glen Allen Short Pump

2.5 star property

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Photo gallery for Extended Stay America Suites Richmond Glen Allen Short Pump

Premium bedding, desk, laptop workspace, blackout drapes
Premium bedding, desk, laptop workspace, blackout drapes
Property amenity
Premium bedding, desk, laptop workspace, blackout drapes
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pet friendly
  • Laundry
  • Gym
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
4231 Park Place Ct, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Regency Square Mall
    ‪9 min drive‬
  • Henrico Doctors' Hospital
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Premium Suite, Multiple Beds, Non Smoking, Kitchen

Premium Suite, Multiple Beds, Non Smoking, Kitchen | Premium bedding, desk, laptop workspace, blackout drapes

Premium Suite, Multiple Beds, Non Smoking, Kitchen

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette

Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette | Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Extended Stay America Select Suites Richmond Innsbrook

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.2 out of 5, (624)
The price is $83
per night
$96 total
includes taxes & fees
Feb 19 - Feb 20
Extended Stay America Select Suites Richmond Innsbrook

About this property

Extended Stay America Suites Richmond Glen Allen Short Pump

Glen Allen hotel with in-room kitchens
This smoke-free hotel features a fitness center, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, barbecue grills, a picnic area, and a front-desk safe are onsite. Weekly housekeeping is available.
Extended Stay America Suites Richmond Glen Allen Short Pump offers 95 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Extended Stay America Suites Richmond Glen Allen Short Pump features a fitness center, barbecue grills, and a picnic area. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers laundry facilities, a front-desk safe, and an elevator. Complimentary uncovered self parking is available on site.

Extended Stay America Suites Richmond Glen Allen Short Pump is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TownePlace Suites Marriott Richmond
TownePlace Suites Marriott Richmond Glen Allen
TownePlace Suites Marriott Richmond Hotel Glen Allen
Towneplace Suites Richmond Hotel Glen Allen
TownePlace Suites Marriott Richmond Hotel Glen Allen
TownePlace Suites Marriott Richmond Glen Allen
Hotel TownePlace Suites by Marriott Richmond Glen Allen
Glen Allen TownePlace Suites by Marriott Richmond Hotel
Hotel TownePlace Suites by Marriott Richmond
TownePlace Suites by Marriott Richmond Glen Allen
TownePlace Suites Marriott Richmond Hotel
TownePlace Suites Marriott Richmond
TownePlace Suites by Marriott Richmond
Extended Stay America Richmond Glen Allen Short Pump

Extended Stay America Suites Richmond Glen Allen Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 97 out of 392 reviews
Rating 8 - Good. 75 out of 392 reviews
Rating 6 - Okay. 65 out of 392 reviews
Rating 4 - Poor. 57 out of 392 reviews
Rating 2 - Terrible. 98 out of 392 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Stayed 2 nights in Nov 2024

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally not clean all the way around. The bedding had layers of dead skin on the sheets, unfortunately I didn't find out until to next morning. Looked like it was being used to house the homeless. Twenty people setting in the court yard in the morning at a 9 am check out. Plus, they required a $50 deposit for any possible damages. Without letting you inspect the room before hand. I found 3 area that was damaged when I walked in. When I reported them to the clerk she wasn't aware of them. So, they could have changed me for those pre existing damages if I haven't reported them to the clerk.
Stayed 1 night in Nov 2024

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities
Had no water, informed front desk I was unable to use the room as a result. Requested refund but no response. Did not stay but 15 minutes.
Stayed 1 night in Oct 2024

4/10 Poor

Edwin

Business traveler
Disliked: Cleanliness
Stay away from room 130
The room where I stayed was close to an exit building door, people come in and out at all the time , the front desk should make u aware or the noise coming when the door slam the frame , it was a rough night sleep . I did probably sleep two hours total
Stayed 1 night in Oct 2024

10/10 Excellent

Reba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Zeremy

Stayed 1 night in Oct 2024

10/10 Excellent

Fawad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and customer service was great! Service desk people were nice but I did not like one thing that we found bugs under the pillows.
Stayed 1 night in Sep 2024

4/10 Poor

Daveda

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Super bad roach problem. They were inside the refrigerator on 2 occasions (big and small). A lot of people live there. Noisy... hallway door slams hard throughout the day and night.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 2 nights in Jul 2024

10/10 Excellent

Ebony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Lamar

Stayed 1 night in Oct 2024

8/10 Good

Shalyn

Stayed 1 night in Sep 2024

2/10 Terrible

Rafael

Stayed 1 night in Sep 2024

2/10 Terrible

Lilian, RICHMOND

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The check in process was simple. The room was nice just not thoroughly cleaned as it should be. In the morning after taking a shower an army of baby roaches decided to come out of hiding. Never in my life had i experienced this in a hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

Kentrai

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Very old and outdated. Dirty with stains on mattresses and bugs. Wasn’t happy at all with the accommodations or for the overall cleanliness of the hotel. Very disappointing
Stayed 3 nights in Aug 2024

4/10 Poor

MONICA, Hopewell

Liked: Staff & service
Disliked: Amenities
We killed roaches Our fridge wasnt workimg but they switch it out. The side door thats suppose to be key entry only and locked for our protection was not lock.
Stayed 2 nights in Aug 2024

2/10 Terrible

Marty

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of time
I booked a room, paid in advance, and they told me they had no rooms left when I arrived.
Stayed 1 night in Aug 2024

2/10 Terrible

Virginia Gale

Traveled with group
Disliked: Staff & service
terrible customer service and bumped room
I made a reservation a week ago thru hotels.com. I even call the hotel direct on Aug 8 to see if they had another room in case my friend wanted her own space. They were friendly on the phone and confirmed rooms for Friday night still available. BUT on Friday afternoon at 5p.m. I got a voice mail stating that my room was no longer available. They had over booked and would not be honoring my reservation. I could reach out to Hotel.com to get my refund and book another room elsewhere!! It was 8p.m. Friday night that I heard the message. I was driving the 3 hours to the hotel. I called the front desk to see if anything could be done at this late date. She was not helpful at all. She said they could not honor my res because they had no rooms at this time. When i asked about another hotel close by this hotel. She informed me that she only worked for Extended Stay and was not familiar with any other choices. !! She Didn't seem to care that I now no place to stay at this time of night after a long day. I informed her afer 12 years working for Marriott, I had always offered another place to stay for my quest in this situation. I don't understand how I got bumped over someone else. But I can assure you, Extended stay has lost my business forever. I chose this location because I know at one time it had been a Marriot property. Obviously, it does not have the Marriot standards of decent customer service. I did find a Hotel at the Hampton Inn down the street behind the Silver Diner.
Stayed 1 night in Aug 2024

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I should ask for a refund…
Room smelled bad. Mattress was hard as a rock. Bathroom door had an in repaired hole in it. Coffee in the morning undrinkable.
Stayed 1 night in Jul 2024

6/10 Okay

José

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Lore

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
My room had bed bugs. They did not activate until my second night. The sofa in the room was filthy.
Stayed 2 nights in Jun 2024

4/10 Poor

Mohammed

Disliked: Cleanliness, property conditions & facilities
Around property too many people hanging around scary seems something going on
Stayed 1 night in Jun 2024

6/10 Okay

Toyla

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
The rooms were pretty decent. I loved that I could cook for my family. However, there were roaches in the bathroom
Stayed 6 nights in May 2024

4/10 Poor

Justine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very kind but there were multiple roaches in the room
Stayed 1 night in May 2024

2/10 Terrible

Tomasha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024