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Overall, the hotel was wonderful, clean and roomy. We had plenty of space for our two adults and one child in the family lofted room. The staff wasn’t around much, and it felt like we were the only guests there. But when we did interact with the staff, they were very friendly kind of gave an Airbnb type feeling. Some concerns as Americans was the lack of air-conditioning, no fridge in the room and nowhere to get ice. Someone traveling in our party needed to keep medication cold and ice was very expensive to buy from the gas stations daily as the other option was to leave with the staff in their fridge, but the front desk was rarely manned in the mornings and at night. Additionally, because of the heat, our windows were open most evenings and there is a church close and the bell goes off very frequently. Which cause issues with sleeping. The restaurant on site was not open Friday or Saturday nights, which was a little disappointing when you get back from a day of traveling and can’t grab a bite there in the hotel. Even with those minor issues, I would recommend this hotel to other travelers

Very close to train station and grocery store to grab snacks.

This hotel is absolutely beautiful! It was spotless, quiet, and conveniently located near everything. The staff was exceptional and made our stay truly enjoyable.

Upgraded for free, nice room, good amenities including sauna

Beautiful hotel, attention to details by staff. Dyson hair dryer, were the icing on the cake.

Booked two rooms -- a 3-person family room and a deluxe double room for my family of 5. Had the confirmation numbers for both rooms. Both rooms, of course, are pre-paid on Expedia for months. Imagine arriving after a 10-hour train ordeal (track repairs) from Berlin on a two-week European vacation from California, only to be told they do not have the reservation for our 3-person family room in their system. They acknowledged my two confirmation numbers; they acknowledged I pre-paid for both rooms. I even called Switzerland from the U.S. a month or so prior to our trip to make sure both rooms would be in the same building and on the same floor for my family of 5. Everything was confirmed. Upon arrival -- sorry -- no 3-person family rooms are available. We can give you another double room (which costs $700+ less than what I pre-paid; and was then offered a 300 Euro reimbursement. That's not $700+, not even close. So my family of 5 was split on two different floors; never got the room we paid for. It is a beautiful resort. Can't beat the location. I just hope all travelers here get the rooms they pay for and that if you're traveling with family and kids, you get to stay in close proximity -- because we didn't. Talk about an incredible disappointment.