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Hotel Cristal Palace

3.0 star property

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Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Hot Tub
  • Room service
  • Breakfast included
  • Gym
  • Housekeeping

Explore the area

Map
Rua Francisco Otaviano, 56, Copacabana, Rio de Janeiro, RJ, 22080-040
  • Copacabana Fort
    ‪3 min walk‬
  • Avenida Atlantica
    ‪3 min walk‬
  • Copacabana Beach
    ‪3 min walk‬
  • Rio de Janeiro (SDU-Santos Dumont)
    ‪21 min drive‬

Room options

Double Room

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

Single Room

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

Twin Room

  • 108 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Front of property

Rede Andrade Hotel Canadá

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very Good, (639)
The price is $85
per night
$90 total
includes taxes & fees
Mar 7 - Mar 8
Rede Andrade Hotel Canadá

About this property

Hotel Cristal Palace

3-star hotel in Copacabana
A restaurant, a fitness center, and a rooftop terrace are available at this hotel. Buffet breakfast is free. Other amenities include a hot tub, spa services, and 24-hour room service.
Hotel Cristal Palace offers 24 accommodations with DVD players and minibars. Televisions come with cable channels. Bathrooms include showers and hair dryers.

This Rio de Janeiro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a hot tub and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Hotel Cristal Palace features a hot tub and a fitness center. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning.

This business-friendly hotel also offers a rooftop terrace, spa services, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Offsite parking available (BRL 30 per day); discounts available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A restaurant

Things to do

  • Gym
  • Spa tub
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 10 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: BRL 130 per vehicle (one way)
  • Nearby parking fee: BRL 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Cristal Palace Rio de Janeiro
Hotel Cristal Palace
Hotel Cristal Palace Rio de Janeiro
Hotel Cristal Palace Rio De Janeiro, Brazil
Hotel Cristal Palace Janeiro
Hotel Cristal Palace Hotel
Hotel Cristal Palace Rio de Janeiro
Hotel Cristal Palace Hotel Rio de Janeiro

Hotel Cristal Palace Reviews

Reviews

6.2
Rating 10 - Excellent. 14 out of 129 reviews
Rating 8 - Good. 31 out of 129 reviews
Rating 6 - Okay. 45 out of 129 reviews
Rating 4 - Poor. 29 out of 129 reviews
Rating 2 - Terrible. 10 out of 129 reviews

7.2/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive hotel in a premium location.
Staff friendliness and service was excellent. I will return.
Stayed 17 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel at a modest price.
The service provided by the staff was outstanding. They were very helpful.

6/10 Okay

Tony

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

HUGO

4/10 Poor

Christian, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Owner
VERY Rude Owner and Staff

8/10 Good

Not Provided, Toronto,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I might come back,but because I know this area
Very close to both beaches,but too noisy. Almost every single bus pass this hotel(way too many).Breakfast need to be upgrade(poor).Coffee machine didn't work prorerly.The price per night supposed to be $ 77,but when we came they made adjustment that came to $100 per night

6/10 Okay

Verified traveler

Liked: Staff & service
Friendly staff but credit card unfairly charged
Friendly staff At check-out didn't want to process bill and said they would send it via email or mail. Two days later there was an additional charge on the credit card for no reason.

2/10 Terrible

Paul, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay out of there
Do not recommend to an enemy. Terrible in all aspects.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Good location but disappointing facilities
We were surprised with a service charge when we arrived, we thought the Internet price included all charges. We expected a more spacious room for the price - while it was clean, the room was cramped and dark. Staff service so-so. The saving grace was the breakfast room, up on the terrace in a garden setting, with a hot tub, and a view; breakfast offerings were ok. This is a small, older hotel that has tried to upgrade it's look through faux pas crystal effects and dark large furniture, creating an ornate, heavy, forbidding atmosphere. While the location was good - ie, close to both Copacabana and Ipanema beaches - we thought the price too high for the value we were getting. We decided to move to another hotel in the same vicinity, right on the beach, modern, light, staff professional, more expensive, but better value for the money.

6/10 Okay

chucky

2/10 Terrible

Ana Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't recommend!!
During the check in we had problems because they said that expedia didn't have sent the full dairy payment. I try to show the confirmation from expedia, where it was said that the amount due to the hotel was zero, but it was lost of time and money. So I should pay more to stay there, because all the others hotels in the city was full. Now I will wait my CC bill to confirm that I had already paid the full diary. We traveled with Expedia all around the world and it was the first time we had problems and for sure it was not Expedia mistake. So I can't recommend this hotel.

6/10 Okay

Chucky d, Toronto

Good location.....between ipanema and copacabanna
Friendly staff....

8/10 Good

Chucky, Toronto

Liked: Cleanliness, staff & service
Nice hotel, friendly staff
Good location....a bit noisy due to road traffic..overall good.

8/10 Good

Rogerg44, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to copacabana
A convientent safe and central spot for buses and for a remarkably short walk to the beach make up for overpriced stay. Staff very good.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Listen to the reviews! Terrible hotel, rude staff!
Usually don't leave reviews but compelled to do so because of the my terrible experience at this hotel! Rooms are small as expected, and beds are uncomfortable but that's not worth complaining about. It's the RUDE staff that seriously merit mention. Couldn't care less about "customer service". I had booked the room a month ahead for world cup then got an email a couple of days before while traveling saying they don't "accept AMEX" over the internet and that they will cancel my room if I don't respond in 12 hours! Fortunately (or actually unfortunately) I saw the email in the middle of my travels and was able to give them a visa card to use. Wish I would've just cancelled. ALSO- they charge EXTRA "service" fee on top of what's published on hotels.com so beware. Overall, really rude staff, small and uncomfortable rooms, noisy noisy noisy as on a main street with police officers blowing their whistles directing traffic. Would NOT RECOMMEND unless you have no other option.

6/10 Okay

Luke

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice hotel, bad management.
The hotel is nice and the complimentary breakfast is amazing!! The internet was not working on our floor when we checked in late at night and when I brought it to the attention of the front desk, the manager came out and started yelling at us telling us that it was our devise that wasn't working properly. I had him come up to our floor and proved to him that it wasn't working. He still was very cross with us saying, "What do you want me to do? You can leave if you want!!" 1/2 hour later, the hotel staff reset the internet and it worked perfectly. We left early because of the manager and his poor attitude.

6/10 Okay

nam, New Zealand

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location bit run down
The hotel is nice enough and in a great location 5-10 mins walk from both ipanema and copacobana. Across the road is also a fantastic burger bar. The rooms are nice and good value but the facilities are run down. The hot tub has not been working for a long time (has green water in it) and the gym is a weights machine and a treadmill that keeps turning off. There is a cycle machine that cannot be used as water is leaking from the roof on to the power point. It is a bit cheaper than other hotels so the prices is about right for the standard it is in. All the staff were wonderful except for the woman on reception in the morning who was pretty snappy and rude. Has a great shower with fantastic pressure

6/10 Okay

Jorge, NJ

Disliked: Cleanliness, property conditions & facilities
Low budget hotel
Needs new Blankets, new towels and new fabrics......But looks that this is an owner culture problem.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location and good rooms
Great location. Very close to copacabana beach and ipanema

6/10 Okay

Smiler

Liked: Cleanliness, staff & service, room comfort
EXCELLENT POSITION BETWEEN IPANEMA AND COPA BEACH
THE HOTEL HAD OBVIOUSLY HAD SOME RECENT REFURBS, THE BREAKFAST WAS SUFFICIENT BREADS PASTIES CEREALS FRUIT ETC, JACUZZI DIDN'T LOOK VERY CLEAN WITH MURKY WATER LOOKED UN HYGEINIC, OVERALL VERY CLEAN ROOMS STAFF REALLY FRIENDLY AND HELPFULL EXCELLENT POSITION FOR COPA AND IPANEMA BEACH,WOULD STAY HERE AGAIN....

8/10 Good

Emily, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
We have been to Rio many times before and really enjoy the neighborhoods in the Zona Sul - both Ipanema and Copacabana. This hotel couldn't have been better located. We were able to access either beach/neighborhood by walking just a couple of minutes. The rooms are slightly small, but when I'm in Rio, I'm not expecting to spend much time in the room. The bathroom was clean, as was the rest of the room. We either woke up too late or had other plans for breakfast, so I can't comment on that. I would absolutely recommend this place for people who are focused on exploring Rio/Zona Sul and not looking to have the hotel be the most interesting thing about their visit.

2/10 Terrible

Pedro

Disliked: Staff & service, room comfort
Service was horrible and would not stay there again. They also charged me more than I had booked it for originally

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
excellent staff - helpful & english-speaking
The room was a little shabby, but the hotel staff more than made up for it. They helped arrange tours, plan outings, and helped work out my lost luggage with the airport. Their English was certainly better than my Portuguese and they put up with my communication struggles.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Antoni, Hong Kong

Liked: Cleanliness, room comfort
Cheap n Cheerful n Great Location
Some reviews for this place are pretty bad - some things probably merited, some not. But let's be honest...the reason you're reading this review is because you're looking for pleasant / affordable accomodation in expensive Rio...and this hotel offers that in droves. It is cheap by Rio standards, the rooms are a decent size (the X01s), the breakfast is generous and the location is excellent. Add to that they are currently renovating the rooms on all 6 floors which should make for a big aesthetic improvement. It ain't the Ritz, but it's a decent budget find.